The Westin Book Cadillac Detroit

1114 Washington Blvd | Detroit, MI 48226-1907  [SEE MAP]Detroit, MI  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 1

Horrible all around

Jan 14th, 2020

This was by far the worst hotel experience I have had in my adult life. Check-in was horrendous, and finally after the 6th room, I had a room to stay in. The first was occupied by someone else, the second the key wouldn't work and they moved me again (presumably because that was occupied by someone as well), the third was the wrong room type...I think that says enough. Finally when I did get into the room, the safe was broken, with sharp edges that would cut you if you tried to open. The remote control for the TV wouldn't work and all I could watch was the hotel preview channel for 45 minutes, until someone came (and yes I checked for buttons on the TV). Complete mess from start to finish, I would expect more from this place. Definitely the last time I stay here. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Avoid the Spa Especially!!!

Jan 8th, 2020

Our room was exceptionally out of date and run down, as were the properties hallways, walls, carpet etc, but this review isn't about that. I can look past all of those things but I am absolutely horrified by my experience in the spa. I booked a deluxe spa pedicure to be able to relax and enjoy my stay on a Saturday morning. To say the spa is beyond disgusting and dilapidated is to say the least. I will let the photos do most of the talking. It also should be noted that could not get comfortable having a pedicure in an office chair with my feet in a bowl. I let the pedicure dry for 6 hours before putting on shoes and it still got completely ruined which points to old goop old polish. And sadly, the only soap offered in the spa bathroom to wash your hands with was DIAL blue dish detergent soap!?! Everything about this experience was absolutely shameful for a name brand like Westin and Marriott. I felt sorry the girls that worked in the spa had to work under these conditions, the lady that gave my pedicure was super nice or else I would of just walked out the second I saw the state of disarray the spa was in. And to add icing on top the disgusting cake, I got home and 48 hours after my pedicure, a freaking wart popped up on the bottom of my big toe. YOU HAVE GOT TO BE KIDDING ME?! I haven't experienced one of those since I went barefoot at 12 years old in my middle school locker room. I have been to hundreds of spas and nail salons in my lifetime and never has an experience been this low. Avoid at all costs!!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Lovely downtown hotel

Jan 7th, 2020

Beautiful upscale hotel downtown, lots of amenities, onsite Starbucks, exercise room, pool, several restaurants. Concierge lounge to boot. Spacious rooms and plenty of good views. Shaky Internet service in some rooms, but overall a great hotel. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Within walking distance to Campus Martius

Jan 4th, 2020

From check in to check out everything was great! Our king room was so spacious and who doesn’t love those heavenly beds and showers? We LOVED it: we were celebrating my birthday and the hotel left a small dessert for me with a handwritten birthday card from the staff: lbove the attention to detail TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Excellent Stay

Dec 18th, 2019

Stayed at hotel to attend Company's Holiday Party. My room was a King Suite on the 14th floor overlooking Michigan Ave. The room was very spacious and the bed was very comfortable as well. Ordered room service for dinner and breakfast. Ordered their tomato soup and it was one of the best tasting I've had. Both Dinner and Breakfast were good portions. Any staff that i came in contact with was polite, professional and helpful. I would definitely stay again in the future. TRIPADVISOR.COM USER 

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