The Westin Book Cadillac Detroit

1114 Washington Blvd | Detroit, MI 48226-1907  [SEE MAP]Detroit, MI  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 3

Management step it uppppp!!!!

Jul 14th, 2019

Unfortunately my weekend stay at the Westin wasn’t the best, upon arrival had to wait 15 mins to receive a dolly, I asked room service to bring champagne ,cake & some berries for a surprise birthday, that wasn’t done properly then we ordered late night snack & that wasn’t brought up correctly I ordered a burger & just got a bun with meat & cheese but the menu stated lettuce, tomatoes, onions. Anyhow that was day 1. Day 2 valet stated my key fob was dead so they couldn’t unlock my door, which is fine accidents do occur what wasn’t fine was getting the run around they had to order a locks Smith that took just about 3 hours to get there REALLY but told me every 10 mins it will be 10mins as if I had nothin better to do but waist 3 hours like I could of totally utilized those hours with maybe a massage at the spa or worked out in the fitness room ANYTHINGGGGG but waiting around mind you at this point I walk back to my room 1233 and noticed my food from the night b4 was still at my door floor WOW !!!! A five star hotel really I honestly stayed in 3 star hotels and had better service than this the funny part to alllllll of this is that I’m not even a complainer so anyhow I had a wedding to go too I was obviously late due to the valet car situation missed the first ceremony which once again was fine, upon coming back to the hotel I was like let me give room service another try I was a bit famished due to the wedding food being horrible I ordered a veggie pizza and got a meat lovers Come on WESTIN who managed this weekend other than these few issues it honestly is a beautiful classic hotel ROAST is one of my favorite restaurants I hope Westin steps up their management team because seems like the workers here clearly don’t care or doesn’t listen one or the other !!!!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Fine Hotel

Jun 29th, 2019

This is an excellent choice for a downtown Detroit hotel, and it is within walking distance of Comerica Park, Ford Field and Little Caesar’s Arena. The rooms are spacious and well appointed, and the public areas are nice. Service is somewhat inconsistent, and fairly long waits for the valet are common. On balance, though, this remains a fine downtown option. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

The Cadillac of Hotels

Jun 25th, 2019

I was pleasantly surprised by Detroit in general, and I'd say that this hotel is a big part of why I enjoyed my stay so much. Elegantly appointed rooms and common areas, perfect thermostat in the room, and a friendly and professional staff--what more could one ask for! The food in 24Grille and Roast were OUTSTANDING. Usually, even in the finest hotels, the food from the restaurants is just okay. The food here was good period. I ate four times in the hotel during my 3-night, 3.5-day stay. I also appreciated that there was a Starbucks in the lobby that opened at 6 AM--I had long days that started early and it was nice to know I wouldn't have to start my days without coffee and a little bite to eat. I normally don't deal with gift shops but I had to go get some toothpaste...can I say, best hotel gift shop ever!? There was something for everyone in there, even Ben & Jerry's ice cream! The only reason why I am not giving Westin Book Cadillac five stars is because I found out my coworkers' rooms had lavender spray or some kind of aromatherapy amenity I never got; I could tell that housekeeping didn't clean my bathroom floor and vacuum adequately in my room; and also housekeeping left a bottle of disinfectant behind. (I almost didn't mind that since I wanted to give the tub an extra cleaning to be on the safe side.) Also, I wanted to give the spa my business, but not only were they closed during stated business hours (I waited outside for 15 mins), I left a voicemail message and NEVER received a call back. That really reflected poorly on the hotel. I took my spa business elsewhere. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Beautiful hotel, friendliest staff

Jun 24th, 2019

We stayed here as a family for a wedding. Every staff member we encountered was very friendly and helpful. We got an unexpected upgrade to the 23rd floor. where we enjoyed delicious complimentary breakfast with a nice selection. This was particularly helpful since downtown Detroit isn’t the easiest place to find a bite to eat. Staff members in the lounge were delightful. We had a room with two double (not queen) beds. Reception desk generously offered and had a rollaway bed delivered, and then the kids didn’t have to share beds. Room was surprisingly large which was nice when everyone was getting ready. In addition to the beds, room had two comfy chairs and a desk. We had a very nice stay. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Motor City Gem

Jun 21st, 2019

Trailfinders booked us in here as the first stop on our American tour,we are so pleased they did! Firstly the building is a lovely older property which oozes class right in the middle of Detroit. We could safely walk to shops, restaurants, pubs and even the Detroit Tigers baseball stadium.Staff in the hotel were absolutely fantastic, the check in people especially just couldn't have been more helpful. Our room was on the 23rd floor which gave us free access to a private lounge offering free breakfast and evening nibbles. It looked to us that Detroit is on the up and if like us you are of an age where Tamla Motown means so much then it is well worth a visit. Thank you Westin and Detroit for making the start to our adventure so memorable. TRIPADVISOR.COM USER 

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