The Westin Buckhead Atlanta

3391 Peachtree Rd NE | Atlanta, GA 30326-1083  [SEE MAP]Atlanta, GA  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 3

Hotel seems to be suffering in customer service since the Marriott merger

Apr 16th, 2019

I'm a SPG gold member, whatever it is now under Marriott, and have stayed at this property probably 20+ times in the past few years. It's my "go to" in Atlanta. Since the merger, customer service seems to have suffered. Case in point, I was there a month or so ago and parked in the deck. Something leaked all over my car's hood and windshield from the ceiling of the deck. I notified the hotel and they assured me they'd fix it or seal off that spot. They offered nothing to make up for the issue, until I finally asked them to at least refund my parking fee, which they did - without acknowledging my e-mail asking for them to do so. A credit simply appeared on my SPG AmEx. Thanks. On my recent visit, it was not sealed off, and the car that was parked there again had "stuff" all over it. I'm sure that person and his Mercedes S-Class appreciated it as well. I had also requested a 4 pm checkout this trip. Granted, under SPG Gold, it was always given. It's 2 pm checkout guarantee now under Marriott; however, since I routinely stay there, they have always graciously extended it to 4 pm due to my loyalty. At check in, I asked about it and was told I'd need to call down on the day of departure to see if they could give it to me. The night before, I stopped at the desk on the way to the room to ask. They asked me if I was a Platinum member, to which I replied no, but that they'd always honored it there due to my loyalty. She apologized and said no. I asked if there was someone else I could speak with, so she disappeared into the back to return with someone else. I asked him if she'd mentioned my request, to which he said no. (Really? She came back and told him I was there, and he didn't ask what I wanted?) I once again asked if they could extend it to 4 pm, and he immediately said no. He never looked at my account, just "no." I told him I'd stayed there for years, and to please verify that and reconsider. He said he could go as late as 2 pm, to which I replied I was a Gold member, and I already had 2 pm, which he would have known had he looked at my account. I asked for the manager, and he said he was the manager. I told him he was not, because I knew of the manager after having to deal with him previously. He handed me a card with the operations manager's name, and I again told him that was not the manager, as I'd talked to him regarding the parking deck issue. Only then did he look at my account, and said, "I can do 4 pm this time, but only this time." I thanked him and returned to my room, only to find my room key no longer worked. Ha! Fortunately, my roommate was in the room and his key did work. I appreciated his flexibility in finally agreeing to honor a simple request for a loyal guest. I stayed there that time, but only that time. I will stay elsewhere from now on, and be happy with the 2 pm checkout I'm given. If Marriott doesn't appreciate loyalty, I fail to see why I should. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Business Travel - Michael T.

Apr 16th, 2019

My stay at the Westin was excellent! Beautiful facility and the staff was exceptional. I was in a bind for work. Michael Thompson went above and to ensure I had what I needed to ensure a successful meeting with my client. Kudos to Michael and the rest of the Westin staff for a customer centric approach! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Atlanta Forum

Apr 15th, 2019

Micheal Thompson totally made a bad flight disappear by his excellent service at the Westin. He goes above and beyond in his level of service. Highly recommend Westin because if employees like Michael. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Room was comfortable but service was lacking

Apr 14th, 2019

We traveled to Atlanta for a volleyball tournament and this was the hotel that we were booked through the tournament housing agency. Upon arrival the line to check in was extremely long and we must have waited 15 minutes to get our room key. While I expect to pay for parking in downtown ATL, I was shocked that parking at the Westin Buckhead was $32 per day. I had high hopes that this would be comped since they had a housing contract for all of the volleyball teams - a common practice at most of the other tournaments we traveled for. The parking was not comped and WiFi was not free. Any questions that were asked of the front desk were met with the response of “we have to check with management and get back to you”. However, there was no follow through. Again, rooms were very comfortable but I expected better service from Westin. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Nice business hotel

Apr 12th, 2019

Very modern hotel in Buckhead, one of the Atlanta neighborhoods. Just in front of Lenox Square Mall, a big mall with a number of shops, bars and restaurants. The staff was professional and kind, my room was a suite and it was super great. I had a quick dinner (grilled salmon) at the bar at it was good. The WiFi was free and perfectly working, gym and pool small but very good. Great hotel for business even if not in Atlanta. TRIPADVISOR.COM USER