The Westin Buffalo

250 Delaware Ave | Buffalo, NY 14202-2014  [SEE MAP]Buffalo, NY  [SEE ADDRESS]
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Courtesy of The Westin Buffalo

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Guest Reviews

TripAdvisor Traveler Rating 4

Amazing hotel - minus wifi issues

Mar 2nd, 2020

We absolutely loved our stay at this hotel. The staff is amazing - friendly and helpful. We loved the in-room Alexa, the robot that delivers stuff to your room, the beautiful rooms and the comfy beds. The only disappointment was the wifi was awful. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Well located in the best part of Buffalo

Feb 28th, 2020

Probably the best hotel in Buffalo with a decent gym and is centrally located. Housekeeping can be improved with more diligent replenishment of toiletries and water. This hotel uses a cute droid to deliver requested items (e.g. hair dryer, vanity kits etc.) to your room - it talks just like the droids in Star Wars! Loved it. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Hockey Parents Do NOT book this hotel!

Jan 25th, 2020

As manager of a Canadian hockey team, I was well aware that al hotel bookings must be done through a third party. This is a total money grab, stay and play tournaments in Canada. I spent more time with the 3rd party group, Travelling Teams that if I had booked the rooms on my own. Prior to our arrival, the Catering department had asked for our schedule as "breakfast" was suppose to be included. Well for $183 US dollars, in November, in Buffalo, it better be. The first morning, fruit, yogurt and scrambled eggs in a hot plate were provided. Parents complained immediately at the poor selection, no bread, no meat, no potatoes etc. I quickly followed up and bacon and potato were added to the next morning. I advised the hotel well in advance, over 16 hours, and in the itinerary sent prior to our arrival that we may need breakfast earlier on the Sunday. I spoke to the Manager on duty at 1700 hours on Saturday and advised him that we needed to depart the hotel by 7:45am and putting breakfast out by 6:00am with take out containers would be appreciated. At 640am, there was still no food available. It finally came at 6:45 and we had to take food out, in containers. We were also late for the game and almost forfeited the game. Parents pay a lot of money for kids to play hockey and travel to tournaments. They were very disappointed at how the Westin handled the breakfast situation. I followed up with both the tournament director and the Westin management team, including the General Manager and heard NOTHING! Very very disappointing. I am encouraging all Canadian hockey teams to stay at home, spend money in our own beautiful country. Buffalo seems to be doing too well and does not require our business. I gave the Westin an opportunity to fix the problem, they chose to ignore completely. Very disappointed. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Unacceptable

Jan 21st, 2020

The front desk agent is very bias against people of color. He was rude to me an african American and also to a middle esstrrn women but when above and beyond for the white women that was in between us. I alwats stay at Westins and bave never experienced this. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Yes Now

Jan 16th, 2020

During this conference we toured Deleware North and learned about their customer service philosophy of "yes now". It was great to see it in action at The Westin. Every staff person was incredibly helpful, friendly and accomdating. The rooms are beautiful: spacious, comfortable furniture, tasteful decor. I loved the large bathroom and shower. The Fitness Center was the best I've ever seen in a hotel. They even have a robot named Chip that will bring items to your room when you speak into the Alexa. I definitely want to come back for a vacation so I have more time to enjoy the hotel. TRIPADVISOR.COM USER 

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