The Westin Charlotte

601 S College St | Charlotte, NC 28202-1829  [SEE MAP]Charlotte, NC  [SEE ADDRESS]

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at the The Westin Charlotte

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Guest Reviews

TripAdvisor Traveler Rating 3

Could Be Better

Nov 18th, 2019

Polite guest relations personnel; however only one person working at reservation desk, wait time was 30 minute to check in. Garage self parking is not associated with hotel and is pricey. Room was nice and clean. Excellent water pressure with plenty of hot water. Mattress was worn and replacement is needed. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Alisha at front desk

Nov 11th, 2019

Worst check in ever with Alisha. Very rude and seem like she did not have any interest in her job or helping us. She should not be in this type of industry. We are Titanium Elite Members. We had a four night stay and decided to check out the next morning because it was already late at night. We will not be back!! EVER!!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Pretty Good Overnight Stay

Nov 11th, 2019

My wife and I recently spent one night here, while attending an event at the Convention Center. The hotel is located directly across the street from the Convention Center and a very easy walk to all the eateries and activities that uptown Charlotte has to offer. Check in was quick and efficient. Based on our status with Marriott, we were upgraded to an executive suite. The room was really nice. Plenty of room for relaxing, resting and working. Everything was in working order and well decorated. We spent a little time in the lobby bar to watch a little college football. Pretty nice bar with various seating options and enough TV’s to watch multiple games. Service in the bar was a little slow. There was one bartender and one server working the entire seating area of the bar. The drink selection was good with a mix of national brands and local craft offerings. Food in the bar was good. I highly recommend the Pork Mac & Cheese. It was very creamy and had a generous portion of pulled pork infused into it. I would pass on the brisket panini. Extremely greasy and 80% fat. Overall a great stay, especially for any activities you have at the Convention Center or the surrounding uptown area. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

This Westin Could Use a Facelift - at least the Rooms

Nov 7th, 2019

Have stayed at the Westin in Charlotte prior as a member of Bonvoy, but this visit showed all the wear and tear on the rooms. We had reserved a high floor, corner, city view room. The room was indeed in the corner on the 12th floor (out of 24 floors, not sure that makes it as a high floor) - the room was just above the light rail station which had stops throughout the day/night. The carpet and chairs had stains on them, and the bathroom was VERY small and frankly needed a facelift. Also, we had requested additional items in the room via the Bonvoy app, but they weren’t in the bathroom as requested. The heavenly bed was indeed heavenly...but I would say that was it for an expensive room. There are a lot of new hotels in the area that might be worth considering. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Pathetic rooms even worse service

Nov 5th, 2019

I’m in the room right now and am struggling to maintain my shock at how bad it is. I’ve stayed at Courtyards where the rooms are nicer. All the furniture is extremely old looking, the lights don’t work, the bathrobe is dirty, the WiFi took forever to connect. I’m a lifetime platinum (titanium elite) member at Marriott and got no response to a request for a better room and no recognition of my status at all. I’ve asked to speak to a manager and afternoon waiting on the phone forever, basically got the same response. Still waiting to hear from a manager. I’m stuck here this week but will never make the mistake to stay here again. Everyone else, consider this as a warning. Stay at the Ballantyne hotel or any of the other Marriott properties in Charlotte. TRIPADVISOR.COM USER 

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