The Westin Charlotte

601 S College St | Charlotte, NC 28202-1829  [SEE MAP]Charlotte, NC  [SEE ADDRESS]

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Guest Reviews

Tripadvisor Traveler Rating 1

Really bad....pretty sure Covid will be blamed

Sep 29th, 2020

I love business travel now, because it allows hotel to simply be awful in the name of COVID. Check in was swift but “what do you need” as a first contact doesn’t appear to be aligned with first contact standards. I asked if my Bonvoy number could be added and that was a bother for the lady who checked me in. I went to my run, the hotel is new or remodeled. Westin new room design is simply awful but that is my opinion. AC Marriott copy....not sure what happened here. Had not stayed at Westin for years......Otherwise room is fine. Tried to work but internet worked on and off. Reported it hoping I could move to a different room but was told they were doing back up on the system and could not help me. “I will check later” WIthout any prior knowledge All restaurants and bars were closed. Not even the Starbucks is opened. I checked in and went for a long run. Returned to the hotel at 9:30pm and though I knew everything was closed, I dialed room service and no answers. I went downstairs to be told that there was no room service. “As you can see restaurants are closed, not sure how you think we can have room service”. Seems to me like being briefed on arrival would be useful. Try finding a place to eat outside in Charlotte after 10 pm during COVID was not cool. Time to stop hiding behind COVID and have hotels delivered services because they certainly did not consider this in my rate. They can’t even be bothered to put a coffee to go station or something. Just stay close if you cannot come close to offering anything above limited service hotel. Glad I canceled my reservation at Westin Cap Cana my next destination. Will stay somewhere else. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3


Aug 17th, 2020

Hotel looked nice and clean. Customer service was fine. I was sorely disappointed that The Westin didn’t have a microwave in room (had a fridge). Little sleep one night due to party next door. After about 4 calls to front desk, I was told that I could move to another room (about 1am). This hotel was not what I expected. I should have stuck with my chain of hotels that I normally visit. I wanted more upscale because I thought service would be better, but this one was a little disappointing for me. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5


Aug 15th, 2020

I promise, the best customer service I've ever had. Room is proper but clientele are top notch. Showers win you over. Everything and everyone have been awesome. Find it on price line. It is a steal. Ask for Valerie. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

You are paying soley for the brand name, the quality of their standard rooms are the equivalent of a microtel by wyndham

Aug 6th, 2020

Please do your research before booking and before paying at the property, they have no amenities, they are price gouging and will assess erroneous charges to your final bill. Their customer service skills are subpar, the Front Office director Jennifer Arena is impersonal and seems to be very unhappy with her job, that is the impression she gave me during out interaction. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Worst hotel stay ever

Mar 11th, 2020

Absolutely the worst! We stayed for 5 nights for a convention. The room vibrated and shook from 9-4 each day because of construction. I tried to work out of the room, but, couldn't even talk on the phone because of it. The manager offered a conference room for me to work out of, as well as 5,000 Marriott points. 5000 Marriott points get's me nothing. So, I guess you pay $250 plus a night, but, have to leave your room for quiet? I asked if I was the only person complaining and she said they have only had a few complaints but, on the weekend is when there are more complaints. Why do they continue to put people underneath the construction? SERVICE/MANAGEMENT IS ABSOLUTELY HORRIBLE. Choose Hilton. TRIPADVISOR.COM USER 

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