The Westin Chicago Northwest

400 Park Blvd | Itasca, IL 60143-1212  [SEE MAP]Itasca, IL  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Stuck in Chicago

Apr 20th, 2019

On Sunday, April 14 we flew into Chicago from Cancun and missed our connection to New England along with hundreds of people. Booked this on Expedia from the airport as people couldn’t find nearby hotel Westin had no airport shuttle, but gave us a number for a cab company that charged $30.00 to the hotel rather than $60.00. Room was comfortable, but a little warm. Also, there’s a small resort fee, but it can be used in the restaurant. We had lunch in the restaurant ( Turkey sandwich and a burger) which were both quite good and reasonably priced, especially with the coupon. We ate dinner in the same restaurant which was also good(Farmer’s Salad with chicken and my boyfriend had a chicken sandwich). Upon learning we’d have to stay another day, we took advantage of the complimentary shuttle and went to a mall and a movie which helped pass the time. They are flexible about where and when to pick up beyond the regular schedule. We really appreciated that. Lastly, they set up the taxi pick- up for 5:00 a.m. and we were worried that they could be late, but they arrived on time. Good experience despite the circumstances. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Over night stay for convention

Apr 15th, 2019

Very nice hotel connected to small convention center which we were attending an event at. Staff was friendly. Restaurant was good. Small wine bar in lobby was not open at any point while we were there. (Sat 7 AM- Sun 6PM) Check in and room was ready at 7AM which was great as the convention started at 8AM and we then had access to our room all day. Hotel was clean and had nice pool and fitness area. The only bad thing was that the convention center was extremely cold. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Big Westin in office park

Apr 7th, 2019

Seems like the best hotel on this side of town. Less than 30 minutes from airport. Looks like this hotel used to be an Embassy Suites with the atrium going all the up from lobby to top floor. Nice room, free parking and restaurant in the lobby. They have a shuttle but it only takes you within a few miles from property. Good hotel for the money. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Terrible parking lot and rude management

Mar 30th, 2019

Received $250 handicap parking ticket for parking in the hotel parking lot in a spot that had absolutely NO handicap marking AT ALL. Hotel manager had absolutely ZERO empathy and asked “What do you want me to do about it?” As a Marriott member for years I am absolutely disgusted with this treatment and this hotel. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Commodious rooms.

Mar 4th, 2019

Full confession - I’m going to reserve my 5 star reviews from here forward for the truly exceptional. This 4 star review should reflect ‘there is nothing wrong with this property and I would definitely return’. The Westin was an ideal place to stay for my 5 day business trip. Staff welcoming and helpful. The rooms are quite large and well appointed. The gym offered a ranging amount of equipment and I appreciated the great job housekeeping has done (please tip them!). My one tip for the readers here is the sushi place adjacent to the Hotel : Hirano Sushi. Good dining option. TRIPADVISOR.COM USER