The Westin Cincinnati

21 E 5th St | Cincinnati, OH 45202-3114  [SEE MAP]Cincinnati, OH  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 3

Decent accomodations amidst the pandemic

May 4th, 2020

Been here many times before.....however, these days, everything's changed. However, some points to be considered. Beds still as comfy, but the fitness facilities were closed. Thus, a climb up/down the stairwell was in order. Man, was it an eye-opener. There's trash and bio-waste, epecially on the lower floors. There was also the stench...which in and of itself, would render any emergency evacuation a hazard as well. Don't know if it's inspected annually as thoroughly as the code requires, but definitely needs some sprucing up. B/F was still available for take-out though, and was just as good. Love the Panini, and of course the coffee !! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

March work trip

Mar 17th, 2020

A very comfortable and clean hotel! Great location across from the Fountain Square and near many bars and restaurants. I had breakfast feom the hotel Ingredients Restaurant...good price and excellent friendly service from Felicia. Her smile and positive attitude were really nice during these difficult times in the world today. Thank you for the wonderful service. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Trip would have been great if it weren't for the hotel

Mar 13th, 2020

Our recent stay at the Westin in Cincinnati was extremely disappointing. The Marriott website has this hotel listed as a Category 5 hotel and the Westin as a "Premium" hotel. This Westin does not qualify for any of those qualifications. 1. Poor Customer Service - The staff at the check in counter was cold and rude. Did not show any concern in at least trying to accommodate any requests. Even ordering room service felt like I was doing them a favor. Complete lack of customer service everywhere except for the Valet. They earned their tip and at least when we arrived and departed the hotel premises they were nice. 2. Rooms are not maintained - Our bathroom light fixture over the bathtub was hanging and the bathtub had a large crack running across the front of it. 3. Facility Unkept - From the elevators to the pool, the hotel looked run down. The rooms were clean but the rest of the place was very dirty. The tiles around the pool were cracked and missing in large sections. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Nice Getaway

Mar 10th, 2020

I took my daughter away for a surprise getaway. I chose the Cincinnati Westin as I used to stay there for business meetings prior to retiring. We had a great time. Friendly staff, very clean room, great location at Fountain Square making it easy for us to walk to dinner and ice cream! Thanks Westin!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Nice hotel - would stay again

Mar 9th, 2020

Hotel is relatively well-appointed and in a great location. Plenty to do in the surrounding atrium and blocks. Good for either cold weather or nice given the choices. Terrance in the atrium breakfast/lunch grill will take care of you! TRIPADVISOR.COM USER 

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