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at the The Westin Copley Place, Boston
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Great hotel with great views!
Jul 8th, 2020
We were very impressed with our room, it had a great view overlooking the city! Our room was very clean. The staff was so friendly and knowledgeable. They answered any questions we had regarding the city and even held our bags for us after we checked out. TRIPADVISOR.COM USER
If you enjoy cold showers and no maid service at a luxury price you’re in luck!
Jun 8th, 2020
Stayed here in December for my twentieth birthday with my mom, every morning there was no hot water in the shower and we didn’t have our room cleaned once despite not having the “do not disturb” sign posted. We are Marriott members and frankly this was unacceptable for such an expensive stay. It was also my birthday, it would have been great to take a hot shower after getting soaked in the Boston rain. But as least I turned twenty. I only give it two stars because of its proximity to the mall and the Starbucks in the lobby. View was pretty as well. TRIPADVISOR.COM USER
Doubt I will ever see a refund!
May 29th, 2020
I booked this hotel directly through Marriott for a trip in April 2020 and prepaid for the room. What a mistake! On March 25, I received an email from Jennifer Drummond at the hotel that the hotel would be closing due to COVID-19 until June 1, 2020 and my money would be refunded. When I did not receive the money by April 1, I attempted to email Drummond by just received an automatic reply stating the hotel was closed. I called the Marriott customer service and got a response that it could take "up to 90 days". Are you kidding? How long does it take to process a refund? It has been 65 days and I doubt they have an intention of refunding my money. Don't they think that I might really need that $1200+ and my job might have been affected? Marriott has lost me as a customer and I am a Platinum member. Processing all the refunds by the hotel staff would have taken a day or two but I believe they decided to just keep our money. Not the way for a big corporation to treat people. TRIPADVISOR.COM USER
Nurse unable to get refund
May 11th, 2020
I am a Registered Nurse and I booked this hotel over 6 months ago for a planned family vacation through Expedia. Unfortunately, COVID 19 happened and I am unable to leave work in the hospital to go on vacation with my 2 young children and husband. Marriott/Westin Copley Place refuses to refund me my $1,100.00 and Expedia said that Marriott denied reimbursement. I called Marriott myself and they denied reimbursement to me as well. I would think that as a frontline responder to a global pandemic I would have received the respect of refunding me my money as I had to give up my vacation to care for the victims of this pandemic. What a shameful greedy hotel chain. I would never recommend this place or hotel chain to anyone ever again. SHAME ON MARRIOTT!!!! TRIPADVISOR.COM USER
Great location and Outstanding property
Apr 13th, 2020
We rented my mom a room Christmas Eve. In recognition of my loyalty status, they gave her a suite on the 36th floor, with an amazing view. We ordered dinner from the restaurant and ate at the 8 person dining room table . It was lovely. The staff was very welcoming and festive. And the location in unbeatable. TRIPADVISOR.COM USER
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