The Westin Crystal City

1800 Jefferson Davis Hwy | Arlington, VA 22202  [SEE MAP]Arlington, VA  [SEE ADDRESS]
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at the The Westin Crystal City

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Guest Reviews

TripAdvisor Traveler Rating 2

Lack of Assistance

May 23rd, 2019

My daughter and her school group stayed at this hotel for a senior trip. Unfortunately, she left her shoes behind. We contacted the hotel day she departed (5/17) and were told to contact the Manager. On our second try a few days later, we were told to send a pre-paid mailing package. Today, 5.23.I called for more information on getting this pre-paid mailing sticker to the hotel. After a 19 minute hold, I received an email address to contact. I then decided to confirm if they had the shoes, and was told that would take a long time. The guest agent did not ask me for contact information, I guess she assumed, i would wait on hold again. Instead , I urged her to take my information and verify that the indeed have the shoes. At this point, it is still unresolved, let's see if i get a call back. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Average hotel

May 21st, 2019

I have stayed at many hotel chains and I was not impressed with the Westin. The staff was nice but very accommodating if you were of a specific social status. The room was incredibly small, even for just one person. I stayed there on business and will not stay there again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Easy hotel to stay at

May 17th, 2019

This is a good hotel for a quick trip to DC. Check-in was quick and easy. The room was a decent size and very clean. The shades actually were room darkening. The wifi worked well. And the hotel is a very short walk to the Crystal City metro station, which is one stop from the airport. I did have dinner at the hotel, and the food was okay but not great. But there are tons of restaurants around, so that's not a big deal. I think if I were staying in DC for a longer period of time I would stay in the city itself, but for a quick trip, it was perfect. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Comfy but no great view

Apr 29th, 2019

Stayed for one night in order to tour DC. Great location, less than a block from metro. The room was clean and comfortable. We had requested a view of the city from the room but even on the 9th floor there was only views of building across the street. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Adequate

Apr 26th, 2019

I was disappointed that this was a Westin, if a lesser name, it would have been fine but I expect a bit more from this brand. I found the Hampton Inn across the street to be a much better value and overall experience. I would stay again but only if the price was significantly lower than neighboring properties. Pros: -Excellent location, but anywhere in Crystal City could be considered excellent -Lobby smelled amazing -Staff very friendly, which can be unusual in the District and surrounding areas Cons: -Old hotel, appeared worn -Connecting rooms noisy maybe adjoining door could be better insulated -Significant maintenance issue with room required late night move, took over 30 minutes and was downgraded to lesser accommodation -TV selection was terrible and validated by staff as common complaint. This isn't a local issue because other hotels have good variety. Only a problem if stuck inside in inclement weather but for price I paid I expected HGTV. ;) TRIPADVISOR.COM USER