The Westin Crystal City

1800 Jefferson Davis Hwy | Arlington, VA 22202  [SEE MAP]Arlington, VA  [SEE ADDRESS]
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Courtesy of The Westin Crystal City

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Guest Reviews

TripAdvisor Traveler Rating 5

A Great Stay and Great Location!

Feb 16th, 2020

Just back from a trip to DC for a healthcare conference and stayed at the Westin! Great location easy in and out of DC! Close to the airport ! Easy metro access ! Hotel is clean and staff is very attentive and very professional ! Rooms are nice ! Food in the restaurant is very good and excellent wait staff ! I LOVED the homemade black bean burger ! It was absolutely outstanding ! Didn’t expect it to be that good ! You would love it even if you weren’t a vegetarian ! They have a complete menu with lots of options . Glad I opted for that black bean burger ! Liked it so much went back again for one before we had to head home ! Very nice well run hotel! Look forward to staying there again ! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Rude bar staff

Jan 27th, 2020

Stayed (2) nights. January 24-26. Room was decent. Check in was ok, the front desk was way understaffed. During check in Tsimomo (the girl who checked us in) was also tasked with answering phone calls. On Saturday night we came back to the hotel late (around 10pm). Not a sole in sight and we asked the bar tender (Juan Carlos) for (2) small plates so we could eat the cupcakes we had just purchased. He stated “We serve food here and you can’t eat something that isn’t provided by us here”. However that morning a huge group of kids were there and they had taken over the entire area with Dunkin Donuts. Clearly they pick and choose who can eat in the bar area with food. We will not be returning to this location. Also we were charged $27.90 for high speed internet. Islam (the guy who checked us out) did take it off the bill because we have Gold Status with Marriott. Stay somewhere with better customer service this place doesn’t have it! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Was not Impressed

Jan 20th, 2020

I stayed at the Westin Jan 17-19, 2020. Lobby and exterior were nice. Hallways to guest rooms were less than impressionable..needs an update. Table lamp in elevator foyer area (guest rooms)---paint was chipped and noticeable. Upstairs hallways need major renovation. Side door to enter hotel was nice but does not offer a keyed entry after 12a as most other hotels offer. So, you have to enter at the front of the hotel which is inconvenient when it is cold. Did not need this feature, but noticed that it wasn't available should I have needed it. Also, you will notice the Crystal City metro stop appears to be in the front lawn of the hotel with some of the photos online, it is not. Metro stop is at Marriott (there are two Marriott locations so be sure to know which one is on the Metro Yes two Full Service Marriott locations on the same street Metro--actually goes into the Marriott--along with VRE trains for commuting for those who would like to use it.) Parking-- if your stay is on the weekend--20th street station is a 5 min walk and Free after 4p and on the weekend--if you are energetic and want to save some $$, choose this option as it saved me $80.00 for the weekend. I would stay here in the future if I had to but would choose Marriott (which is next door) or Hilton which is 3 blocks away and convenient to local dinning and other shops. Had family members stay here (Hilton) during our stay so we spent time with them and had a feel for that hotel--which was relatively impressive in terms of room quality and location. Hilton however, is further away from Metro if you prefer to use it. Hope this helps. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

RUDE

Jan 8th, 2020

Islam is a rude lady and turned me away after I already prepaid for my room. She refuse to use my debit card for deposit and refused to refund my money. I drove 2 hours to be turned away for a room I already paid for. I contacted Priceline where I book my room thru. Priceline was hang up on when she realize he was calling for me. I was able to get me room after a hour going back and forth. I threaten to call corporate then my debit card was NOW accepted. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

A heavenly reminder

Jan 5th, 2020

I recently stayed at the Westin during my trip to DC. I had stayed at 2 previous Westin's over 15 years ago and it quickly became my favorite hotel chain. I got a reminder all these years later by staying at this location. Located on a few minutes from Washington DC the Westin offers extremely comfortable rooms that are immaculate. After I parked my car in the garage I took the elevator up to the beautiful hotel lobby and checked in with no problem. The bed inside the room was extremely comfortable and the bathroom was very nice. Within a few minutes I had my complementary bath robe, which was comfortable. After a good night's sleep I enjoyed the shower and then the breakfast buffet in the hotel restaurant, which cost $19 a person. I checked out at 12pm, which is almost unheard of today and concluded that the Westin Crystal City is my preferred hotel in the DC area. TRIPADVISOR.COM USER 

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