The Westin Dallas Downtown

1201 Main St Valet/Hotel Entrance: 1200 Elm St | Dallas, TX 75202-3908  [SEE MAP]Dallas, TX  [SEE ADDRESS]
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Courtesy of The Westin Dallas Downtown

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at the The Westin Dallas Downtown

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Guest Reviews

TripAdvisor Traveler Rating 2

watch your charges.

Jan 23rd, 2020

hotel is nice. views are nice. location was nice but i was charged incorrectly on more than one occasions. When tried to get it resolved staff informed me my funds for my vacation will be tied up for days. Sad because i love the location but i dont recommond staying here due to janky business practices. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Excellent Family Stay

Jan 22nd, 2020

As a Bonvoy Titanium member, I have quite a few stays to compare. We brought my family for a weekend getaway from Austin and really enjoyed the stay at the hotel. Let me break it down in a few categories below. Service: Front desk check-in was quick and friendly. Had a welcome gift in room upon arrival which was a nice touch. Service at Grill & Vine for breakfast each day was solid, where our server even remembered our drink preferences on day2 and day3 of our stay. Staff was also very good at refreshing any items that were low on the buffet. Room: The property upgraded us to a Trinity Suite which was almost like a One-bedroom apartment for the weekend, which we thoroughly enjoyed. Huge bathroom with walk-in shower and deep tub. Corner view which was neat to look at the various light shows on several other downtown buildings. Huge living area with a small table. Tall ceilings. Decor in the room and throughout the hotel looked was nice and well kept. Housekeeping: Consistent and good attention to detail refreshing any items necessary. Gym & Pool: Located on 32nd (top) floor, great view, nicely updated gym equipment in a nice size gym. Fresh towels and water available as necessary after a workout. As for the pool, my kids and I thoroughly enjoyed it. Nice size for an indoor pool, with decent lounge seating and a relaxing atmosphere. Parking: Just put the Elm St address in your navigation and you will have no problem finding it. Since we just got a new car, we self parked, which is directly under the hotel so very convenient. Valet entrance was right there as well. Food: Ate breakfast each day at Grill & Vine and enjoyed the buffet. Fresh made omelets can be ordered plus a good variety of breads, eggs, bacon/sausage, oatmeal, fresh fruit, and cereal. They had a full menu as well if the buffet doesn't suit someone's needs. Overall, great stay as we have come to expect at a Westin property and we will absolutely be back. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Excellent service!

Jan 19th, 2020

Had an amazing time in Dallas! The staff at the hotel went above and beyond with the service. The rooms are very spacious and the location is accessible to all of Dallas main attractions. A huge thank you to front desk agents Lauren and Brain for giving us 3 great rooms😀 TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Surprisingly Average Stay - Poor attention to Detail

Jan 8th, 2020

Was surprised by the mediocrity of the service and poor attention to detail. I order room service and half the order didn't come. I woke up and wanted to make coffee and there were no condiments. I came home at 10pm after a long day and my room was not made up. These little misses added up to a lot and I won't be staying here again. Finally, the rooms are exceedingly dark. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great value

Dec 22nd, 2019

I want to start with the parking garage; Easy access directly from street, garage tunnels directly under hotel, and elevator access direct to lobby. I parked on a weekend and upon exit was not charged anything. The Hotel itself is well kept, clean, and comfortable. The staff was very accommodating and friendly. The pool is on the 25th floor indoors with great views. Located within convenient distance of all there is downtown and affordably priced. TRIPADVISOR.COM USER 

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