The Westin Dallas Fort Worth Airport

4545 W. John Carpenter Freeway | Irving, TX 75063  [SEE MAP]Irving, TX  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Dinner with brother and sister in law

Apr 22nd, 2019

This place was very good. The food was great, the portions were huge and the ambiance was perfect! I would highly recommend this to everyone. For what you received I thought the prices were very reasonable. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

People make a difference- great staff!

Apr 20th, 2019

The four-star is for All about customer service!!!! Troy at hotel made me Comfortable and took care of things. The hotel is in the process of renovation and I’m sure it will be a great hotel when it’s all done! I am a ambassador with the Marriott and Troy made sure things were taken care to satisfy the guest So 5 thumbs up to him! 👍👍👍👍👍 Good people made a world of difference! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Depressing airport hotel

Mar 25th, 2019

I spent one night here while in transit. This is a depressing airport hotel that I would not recommend. I am a Marriott Bonvoy platinum elite member and expect much better from a Westin. The rooms are dark and the color scheme is old and drab. Service is awful and everyone working in the hotel has an apathetic attitude. When I got to my room, the safe was not working. After several phone calls, it finally got fixed 2 hours later. I had to call the front desk 3 times and wait 2 hours to get 2 bottles of water. The hotel does not have a concierge and you are on your own if you need any help in the lobby area. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Disappointed

Mar 9th, 2019

Normally a great location. No where on site do they say the restaurant/bar is being remodeled and currently moved to a small area in the lobby . No where near the nice atmosphere of the previous location. Photos of the remodel also looks far to modern and not as warm as before. Breakfast is normally great, but this morning everyone was just standing around and not taking care of the customers. We got our own coffee refills and juice and staff just starred . Then finally had a $50.00 room charge that I caught that should have not been charged. Staff lacking overall on this visit TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Dated, dark and dreary

Feb 22nd, 2019

Not your typical Westin. The decor is dark and dated. The rooms are similarly dated with a small, cramped bathroom. Outlets are sparse. There is a small safe and a refrigerator. The only attractions within walking distance are a 24-hour Dennys and a Valero mini-mart. The free WiFi is slow. The room was clean. On a positive note, the staff was very friendly. Check in was quick. Although it's close to the airport (10-15 minute drive), and room rates were reasonable, I wouldn't stay here again. TRIPADVISOR.COM USER