The Westin Dallas Fort Worth Airport

4545 W. John Carpenter Freeway | Irving, TX 75063  [SEE MAP]Irving, TX  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 2

Blatant contract violation

Jul 14th, 2019

Our airline contracts with this hotel for short layovers at DFW. Part of that contract is the requirement to pickup crews on time when scheduled to go there. Pickup is required to be within 15 minutes of scheduled arrival and the crews are not supposed to call the hotel since they are already scheduled. We arrived slightly early and called ahead to see if we could catch an earlier van. I was told that I HAD TO CALL to get a van to come. This is not what was contracted for and I asked to have the manager meet me to discuss this. As you can imagine, the manager failed to meet with me. If you are a contract buyer for any corporation, I would recommend steering clear of this hotel. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

OK Hotel. Security Issues in Parking Lot.

Jul 2nd, 2019

I stayed here as part of a business trip with several,other coworkers. First, it close to to the airport. Makes it a good place to stay if you are flying in or out of DFW. Location is also close to a number of restaurants and some are in walking distance. Hotel is undergoing a major renovation. It appears that most of the guest rooms are finished, but there are still some unfinished areas in the lobby and restaurant. The rooms were clean and the air conditioning kept up with the 90 plus degree Texas heat. Water pressure was impressive. The hotel has a bar and restaurant. We didn’t eat there, but the bar area was large and we were pretty well taken care of. Finally, the hotel appears to be in a safe suburban area, but I had the tires and rims stolen off my rental vehicle there. The hotel has no security cameras in the parking lot. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Better hotels can be found for less money

Jul 2nd, 2019

Wow well first of all, there were only 2 elevators working out of the 4 and those 2 were VERY slow. Not enough towels, etc in room and they didnt even come in to clean or restock the 2nd day we were there. So we had to ride slow elevator down to ask for more towels then go back up and wait for someone to bring them. Shower curtain is terrible and blows in onto you while trying to shower. I've seen cheap hotels with weighted curtains to prevent this but not at this "fancy" place. Construction going on loud and disturbing during the day. Sitting in bar area listening to this made me leave. Took bar staff forever to get drinks also. Breakfast not included??? For a price per night like this you can feed me some eggs. I dont need you seating me and waiting on me. I can get my own eggs. $10 plus tip & tax per person. 2 people was 20 + 3 tip (automatically added on bill) + 1.95 tax $24.95 for milk/juice, eggs and bacon!! Go across the street to Dennys for breakfast. 3 nights was $310.50 ridiculous! Overpriced and then have to pay for breakfast too? Never again! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Convenient to airport / good value

Jun 23rd, 2019

The hotel is convenient to DFW and offers complimentary parking. The hotel meets all expectations for a nice airport hotel. There hotel does not have a club lounge though. For the rate, I thought it was overall a good value. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Best Westin I’ve been to.

Jun 21st, 2019

This is the best Westin I’ve been to because it is the only one where I was not attacked by headache inducing chemical fragrance in the lobby and gym. Just fresh air. The gym was very complete with a TRX too. Pool is nice and the best part, it was relaxing with no unsettling pop rock music blasting at pool or in gym like all the other Westin’s. I hope this is the model of all Westin’s. Clean fresh air and quiet beautiful environments. If so, I will stop avoiding this brand. The hot tub is not there anymore. Hopefully it’s just under construction. TRIPADVISOR.COM USER