The Westin Dallas Park Central

12720 Merit Drive | Dallas, TX 75251-1206  [SEE MAP]Dallas, TX  [SEE ADDRESS]
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Courtesy of The Westin Dallas Park Central

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Guest Reviews

TripAdvisor Traveler Rating 5

Excellent!

Apr 16th, 2019

This entire trip with my granddaughter was amazing! We had enough room for her to be able to dance around while watching Disney Jr. Every employee was so polite and helpful and the room service was amazing. Also, the Starbucks coffee in the room was so accommodating, since my 2 year old granddaughter decided to sleep in for both nights we were there. We will definitely be back to enjoy more hospitality. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Student Group

Apr 15th, 2019

This Westin was very comfortable, clean and perfect for our college student group. All of the staff were friendly, attentive and helpful! It was one of the best night's stays I've had at a hotel that in a long time. I plan on visiting Dallas several times over the summer, and I know where I'll stay. For the value, the Westin Dallas Park Central delivers a wonderful experience. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Thank You

Apr 14th, 2019

Some of the staff was pretty rude , mainly the Bar Manager and the bar/serving staff second floor -other than that it was a great experience. It was a lot of people on this trip but some of the staff was quite rude and that was unnecessary. Front Desk Staff went above and beyond , absolutely amazing! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Overall good experience

Apr 13th, 2019

We arrived late Friday evening. We parked in the adjoining garage for $18- super convenient with bad weather. All the reception staff was friendly and we did not wait long. We got up to our room, though to discover it was not a 2 bed room as we had been told so we had to go back down and stand in line again to have it corrected. Once we got to our room everything was in order and it was roomy, clean, comfy, and quiet. In the hallway, we could hear a dog barking loudly for hours, but thankfully we could not hear it in our room. We enjoyed a drink from the bar while lounging in the spacious lobby on one of the many couches before heading up to bed. We were told by the wait staff that a starbucks could be found in the morning in an adjoining building. During the night, a huge storm blew in and there was no way to go outside to explore w/o getting drenched. Unfortunately, we also found the aforementioned starbucks was closed on the weekends. After an overpriced buffet breakfast with just ok food, we went to our meeting. At lunch break, we came out to find buckets everywhere collected leaks from the ceiling all around the lobby. Literally dozens! The restaurant was understaffed and over crowded since it was still pouring down rain. The food however, was much better for lunch. They had multiple GF options on their menu, but they appeared to be understaffed and service was sub par. Check out was painless and they were once again very friendly. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Best Hotel In A Long Time

Apr 13th, 2019

First Impressions are everything.The first 10 minutes my stress melted away!! The valet,Braylon,greeted me with the biggest smile, was informative and professional.Ask for him by name!Allen at the front desk amazed me.Allen listened and addressed all of my questions and concerns. He was helpful, hospitable detail oriented & professional!! Tons of people checked in that night. An hour later in the lobby he addressed me by name & asked if there was anything he could assist me with. He solved my issue, followed up & seemed happy to do so. I will be back for a longer stay!! BTW the room was spotless, the bar is nice & the view of the Dallas skyline was beautiful! TRIPADVISOR.COM USER