The Westin Excelsior, Florence

Piazza Ognissanti 3 | Florence 50123  [SEE MAP]Florence  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 5

consistently reliable

Feb 26th, 2020

I have stayed at this hotel three times now and find it consistently clean and pleasant. The location is excellent for walking around the city and the concierge is helpful sharing information and recommendations. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Beautiful Historic Hotel with Service to Match

Feb 2nd, 2020

We are a family of five who stayed for 8 nights over the Thanksgiving Holiday. This Westin is well located right on the Arno, close to the train station and Uffizi and ~ 15 minute walk to the Duomo. Our welcome was warm. Our room was not ready upon our morning arrival, but we were able to have breakfast at the restaurant and they gave us water and a place to wait. The rooms are beautiful and exactly what we requested (connecting rooms with a king in one and three twin beds in the other). We requested a double with a rollaway. The rollaway was high quality and as comfortable as the permanent beds. Lighting was excellent and layered. Room temperature control was easy and effective. We had a view of the Arno, which was so close it seemed like you could jump into it. There were plenty of outlets. The WiFi at the hotel was an issue and wasn’t accessible every where and at times was not strong enough in the rooms. One room had a large bathroom with a large double vanity. The other bathroom was smaller, but still well appointed, bright and the amenities we needed. We ate breakfast every morning in the restaurant (they do not have an executive lounge). It was a large breakfast to appeal to the tastes of their large international clientele. Besides the wonderful accommodations, fantastic views (roof top restaurant especially) and good location, the staff took really good care of us. They really paid attention and customized the service to what you needed. We came back late one night and asked if the front desk had any water. They did not and we said okay, but five minutes later someone showed up at the door with a bottle for everyone in the room. Another day we had a late afternoon tour scheduled and I knew that to keep everyone in good spirits I needed to get a hearty snack in them. We had to be out the door in less than twenty minutes. The bar tender in the lounge quickly brought cheese, meat, vegetable and salad plates. As more people showed up he accommodated the larger group and everyone left with full bellies ready for the long tour. These are small examples, but overall the entire staff was warm and welcoming. Every recommendation of the concierge staff was excellent. They helped us make the most of our stay. They were also decorating for the Holidays, which only added to the beauty of the hotel. We will definitely return here the next time we are in Florence. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

The best hotel!

Jan 29th, 2020

We loved our stay at the Westin Excelsior! The level of service was well beyond the usual standard at Westins. The front desk was very friendly and helpful, especially Andrea! He is the best! We arrived after 3PM but our room was not ready yet. Andrea provided us a temporary room to freshen up so we can start exploring! We were upgraded to the Arno River Junior Suite and the view is just amazing to wake up to in the morning. The hotel is also perfectly located between the train station, Ponte Vecchio, the Duomo, etc. We can't wait to return! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

4.5 stars

Jan 14th, 2020

If I could do half stars, this is a 4.5. I round up for the overall rating. Stayed here for three nights over the holidays. Hotel is in a great location. Walking distance to all the popular spots. About 0.8 miles walk down the river. Was an easy and fun walk. We chose this hotel as they were able to guarantee us connecting rooms. Check-in was great, staff was friendly, acknowledged Marriott Titanium status, and more importantly, acknowledged the children and welcomed them with goodie bags. Actually taking the time to come around the counter to say hi to the kids and ask how they were. I love it when hotels make that effort. Rooms were great. We didn’t have a view, but the rooms were quite large, and connecting rooms made it perfect for the four of us. Great perk, we had a complimentary bottle of wine waiting for us. Really all was excellent. Half star mark down was the breakfast. Breakfast was a bit of a mess. Very long wait times for a table. They had a coffee station while waiting, which was nice, but even when seated, on the last day they simply ran out of food for the buffet. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Amazing hotel

Jan 13th, 2020

We stayed at the hotel for 5 nights, including for New Year's. All the employees at the hotel are exceptional, in particular: Alberto (rooftop and bar), Roberto (breakfast), Federica (bar), pianist, and a young server from Holland ...I believe her name is Rosalie, but I am not sure (rooftop bar and breakfast). The breakfast was amazing! The location of the hotel is perfect for exploring Florence and for the proximity to the train station. The rooftop bar was perfection. The only negative we have was that they denied our suite awards and the upgrade we received as Titanium members was a big room with no view or natural light since the windows opened to a wall and other rooms so we try to avoid being at our room during our stay. TRIPADVISOR.COM USER 

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