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at the The Westin Galleria Houston
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Very disappointing stay
Feb 16th, 2020
Worst over night stay ever. I planned a Valentine’s Day stay over for me and a friend. Only to have the water from the shower over flow and run out into the room. I called the front desk only to have to wait over 30 min for the maintenance guy to come fix the problem. Because the shower over flowed. It damaged her outfit to go out in. Damaged her iPhone and her charging case. So after the guy fix the leak. He left all the water there and left. After 30 minutes of waiting. I call front desk again. To find out what’s going on. I was told the guy was finished. But the room still full of water. He told me the MOD would call. I never got that call yet. I ask can they move us to another room. He brushed it off like he couldn’t move us. We go downstairs only to see trash everywhere in the parking lot. By the car. It was horrible. Morning shift gave us breakfast but that was still unacceptable. U can’t bring back canceled plans. It was my first stay there and maybe my last one. Ruined Valentine’s Day 2020 TRIPADVISOR.COM USER
Westin Glleria and Jerry Corbett are awesome.
Feb 8th, 2020
Super convenient if your shopping at the Galleria. The hotel was very clean, room was great and all the staff we ran into were very nice/helpful. I forgot my jacket when we came home. I called them about it. Jerry Corbett with their loss prevention staff found my jacket and set it up so I could recover it. We will definately be heading back when we hit Houston again. TRIPADVISOR.COM USER
3 Day Business Conference
Feb 8th, 2020
Drove in from out of town and found this location to be in a very convenient location. It’s basically in a mall but there are also many other restaurants and stores close by if you need to pick something up or get away for a break. Rooms and service were on par with what I would expect from Westin-very good. Parking in the Brown garage was super convenient and close. Plenty of spots open in the middle of the week. Looking forward to more meetings here in the future. TRIPADVISOR.COM USER
Jan 24th, 2020
This is a little late as I was traveling with a colleague almost two weeks ago. However, I wanted to say Ricardo and Juan at the Valet stand we’re incredibly attentive and polite! We also had a lovely stay at the hotel! TRIPADVISOR.COM USER
Great Location for Meeting
Jan 21st, 2020
I spent one night here for a business meeting. The hotel is connected to the Galleria mall, which is one of the largest malls in the country, with awesome restaurants and a full shopping experience. Checking in was easy, and the rooms were comfortable and modern. Drawback? Not many. The hotel is kind of far from both airports in Houston, but nothing you can really do about it. TRIPADVISOR.COM USER
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