The Westin Georgetown

2350 M Street N.W. | Washington, DC 20037  [SEE MAP]Washington, DC  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 5

Great location, beautiful, clean hotel!

Dec 13th, 2020

We had a beautiful suite room overlooking the center courtyard. Room was covid clean, but I also had my bag of disinfectants. Very quiet and comfortable room. Heavenly bed!!! We stayed one night with our dog. Easy check in with Carlos the night we arrived. Rolled our own bags using the bell cart. Self parked at the ramp next door, as they have "bare bones" staff. Safe area and great walking distance to the monuments. We walked 6 miles round trip in the morning of Dec. 10th. We saw very FEW people except for an occasional runner or someone on their way to work. We felt like we had the monuments and the city to ourselves. We and almost all people we saw had masks on. We also encountered a lovely gentleman at he front desk upon check out as well. Sad to say he said, when I asked, the hotel was at 16% capacity. (We never saw another guest!) Nice night sleep/stay at the Westin, Georgetown. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Excellent and Superior Service

Aug 15th, 2020

During these “unprecedented times”, I have had a variety of hotel experiences when I am required to travel. The Westin Georgetown made my stay extremely pleasant and one of my favorite stays in DC. Of course, many usual hotel services were shut down: room service, daily room cleanings, bell hops. But the limited staff during my stay made every effort to ensure my stay was perfect. I must particularly commend Carlos at the front desk’s service- he handled many of my phone requests and was professional, courteous, and very helpful. I was never without towels, toiletries, water, or anything else I requested. All quarantine/CDC guidelines were being followed and I felt safe and clean, even in the common areas. Overall, very very pleased with my stay at this hotel. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Fleur at Reception is a Gem!

May 27th, 2020

The hotel is well located and rooms are ok, in need of refresh with minor issues around airconditioning. What made my stay memorable was Fleur at Reception, who was above and beyond the usual reception or consierge you expect in such hotel: she knew the staff to ask for all questions, kind and informative, supplying on-point advice and recommendations, which made it possible to experience Washington like never before. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Room was not clean, overpriced underwhelming room service, various room amenities missing or inoperable.

Feb 28th, 2020

Bathroom was not clean, hair on the floor and in shower. Lamps and phones in the rooms were very dusty and clearly had not been wiped down in a while. No complementary water in the room even though I asked at the desk upon check-in and was told it would be there. No laundry bag in the closet. Door to outside veranda was inoperable and warped. I had to call for hotel assistance to secure it closed. Room service is the new "grab and go" model but still the same high price if you were served with cutlery and an actual plate. My poached eggs showed up in a cardboard box, without condiments. No plate, now bowl, just scrape your $30+ eggs off the bottom of the box with the little plastic fork. To the hotel's credit they did not charge me for the meal when I expressed my dissatisfaction. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Very good hotel !

Feb 28th, 2020

Compared to other hotels I’ve been in the US, this is a very high standard hotel with good price for a good quality. Staff is professional and helpful and the services, in particular the fitness area, is very good. Rooms are very spacious and comfortable and the restaurant quite good. It is a very good address in Washington. TRIPADVISOR.COM USER 

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