The Westin Georgetown

Fleur at Reception is a Gem!

May 27th, 2020

The hotel is well located and rooms are ok, in need of refresh with minor issues around airconditioning. What made my stay memorable was Fleur at Reception, who was above and beyond the usual reception or consierge you expect in such hotel: she knew the staff to ask for all questions, kind and informative, supplying on-point advice and recommendations, which made it possible to experience Washington like never before. TRIPADVISOR.COM USER 

Room was not clean, overpriced underwhelming room service, various room amenities missing or inoperable.

Feb 28th, 2020

Bathroom was not clean, hair on the floor and in shower. Lamps and phones in the rooms were very dusty and clearly had not been wiped down in a while. No complementary water in the room even though I asked at the desk upon check-in and was told it would be there. No laundry bag in the closet. Door to outside veranda was inoperable and warped. I had to call for hotel assistance to secure it closed. Room service is the new "grab and go" model but still the same high price if you were served with cutlery and an actual plate. My poached eggs showed up in a cardboard box, without condiments. No plate, now bowl, just scrape your $30+ eggs off the bottom of the box with the little plastic fork. To the hotel's credit they did not charge me for the meal when I expressed my dissatisfaction. TRIPADVISOR.COM USER 

Very good hotel !

Feb 28th, 2020

Compared to other hotels I’ve been in the US, this is a very high standard hotel with good price for a good quality. Staff is professional and helpful and the services, in particular the fitness area, is very good. Rooms are very spacious and comfortable and the restaurant quite good. It is a very good address in Washington. TRIPADVISOR.COM USER 

Solid if unremarkable

Feb 26th, 2020

First, the positives. Rooms are comfortable (very nice beds). Staff are very helpful. Decent variety at the a la carte breakfast; if you have status with Marriott, the breakfast benefit will more than cover anything you want to order. The neighborhood is pretty dead in the evenings, but hopefully you know this before booking. You're a reasonable walking distance from either Georgetown or Dupont Circle. Hotel was weirdly chilly when I stayed there in January—the A/C seemed to be going full-tilt in the hallways, despite the temperature outside being freezing—but that's about my only real complaint. Perfectly fine choice for a business trip. TRIPADVISOR.COM USER 

Nice Place, Great Location, odd set of minor maintenance problems

Feb 25th, 2020

We stayed there for a weekend and had a very pleasant experience. The staff was super friendly and the bar in the basement was a nice place to hang out. There were some odd maintenance problems - not big enough to merit a complaint to the front desk but when my friends and I compared notes, they added up - our faucet leaked, the shower had about a five minute lag in temp control, my buddies shower door was falling off, and the temperature was set on heat in his room. I would go back and stay there if I had the option. TRIPADVISOR.COM USER