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at the The Westin Georgetown
Room was not clean, overpriced underwhelming room service, various room amenities missing or inoperable.
Feb 28th, 2020
Bathroom was not clean, hair on the floor and in shower. Lamps and phones in the rooms were very dusty and clearly had not been wiped down in a while. No complementary water in the room even though I asked at the desk upon check-in and was told it would be there. No laundry bag in the closet. Door to outside veranda was inoperable and warped. I had to call for hotel assistance to secure it closed. Room service is the new "grab and go" model but still the same high price if you were served with cutlery and an actual plate. My poached eggs showed up in a cardboard box, without condiments. No plate, now bowl, just scrape your $30+ eggs off the bottom of the box with the little plastic fork. To the hotel's credit they did not charge me for the meal when I expressed my dissatisfaction. TRIPADVISOR.COM USER
Very good hotel !
Feb 28th, 2020
Compared to other hotels I’ve been in the US, this is a very high standard hotel with good price for a good quality. Staff is professional and helpful and the services, in particular the fitness area, is very good. Rooms are very spacious and comfortable and the restaurant quite good. It is a very good address in Washington. TRIPADVISOR.COM USER
Solid if unremarkable
Feb 26th, 2020
First, the positives. Rooms are comfortable (very nice beds). Staff are very helpful. Decent variety at the a la carte breakfast; if you have status with Marriott, the breakfast benefit will more than cover anything you want to order. The neighborhood is pretty dead in the evenings, but hopefully you know this before booking. You're a reasonable walking distance from either Georgetown or Dupont Circle. Hotel was weirdly chilly when I stayed there in January—the A/C seemed to be going full-tilt in the hallways, despite the temperature outside being freezing—but that's about my only real complaint. Perfectly fine choice for a business trip. TRIPADVISOR.COM USER
Nice Place, Great Location, odd set of minor maintenance problems
Feb 25th, 2020
We stayed there for a weekend and had a very pleasant experience. The staff was super friendly and the bar in the basement was a nice place to hang out. There were some odd maintenance problems - not big enough to merit a complaint to the front desk but when my friends and I compared notes, they added up - our faucet leaked, the shower had about a five minute lag in temp control, my buddies shower door was falling off, and the temperature was set on heat in his room. I would go back and stay there if I had the option. TRIPADVISOR.COM USER
Jan 22nd, 2020
Our experience at the Westin was enjoyable. Courteous gentlemen for valet parking to the front desk employee. After a day of shopping in Georgetown and taking in a show at the Kennedy Center, the heavenly beds were just that, “Heavenly Slumber” The room was clean and updated with modern bathroom. In the morning located in lobby there was complimentary Starbucks coffee and Tazo tea, which was much enjoyed. We splurged for breakfast at hotel before checking out. Great location for Georgetown. TRIPADVISOR.COM USER
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