The Westin Grand, Vancouver

433 Robson Street | Vancouver, BC V6B 6L9  [SEE MAP]Vancouver, BC  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 5

My favourite Vancouver hotel

Feb 17th, 2020

I've stayed at this hotel at least a half dozen times after staying at many Vancouver hotels looking for the "perfect" one. I travel to Vancouver for business for over 15 years and the Westin Grand is always my first choice. The rooms are all one bedroom and have ample space and great amenities to get work done and/or relax. The location is also great as you are steps from the library, BC Place, GM Place, YaleTown, and you are right on Robson Street. The self-park option is also convenient so you can come and go as you please or utilize one of the public transportation options that are close to your doorstep. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Service over the top

Feb 10th, 2020

I stayed at the Westin Grand Vancouver this past weekend with my 7 1/2 year old niece and 73 year old mother. It was part of a girls weekend getaway. I can't say enough about the staff at this property! We were greeted with a friendly and energetic front desk staff person. He went out of his way to engage with both my niece and my mom and make us feel welcome. We had a room upgrade to a beautiful corner suite with a balcony on the 21st floor. We went out in the afternoon and came back to a little gift in the room from another staff member welcoming us and wishing us well. We went for a late evening snack at Hendricks just off the lobby. The server there was warm and welcoming. She brought extra colouring sheets when she noticed my niece starting to look a little bored while my mom and I were still enjoying our glass of wine. All of staff we encountered were pleasant and engaging, even those at the valet desk, when we didn't use the service. They welcomed us on our way in and out of the hotel and asked how our stay was. I travel frequently and stay at a lot of Marriott properties. I was so impressed with the level of service and the apparent genuine interest in my family's stay. If I have another occasion to stay downtown, I won't hesitate to book here again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great service, big room and amazing heated pool!

Jan 14th, 2020

We stayed in the premises for a couple of days on early January, the heated pool and whirlpool are the definite highlight of the place! The view in the evening from these amenities is fantastic and the water temperature is on spot. When we arrived in the morning from the airport, the front desk managed to check us in pretty early and give us the 2-room suite that we asked for. Everything inside the rooms was clean and sleek/modern. Nothing but good comments about this hotel and its friendly staff. Great location if you're interested on walking to the Canucks' games. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Friendly staff

Jan 13th, 2020

Every staff member that we met during our stay was Friendly and helpful.Always greeted with a smile and most of them even remembered our name.Special thanks to Jake,Jonathan and Christina .The buffet breakfast was amazing and had lots of variety.Great pool on the 3rd floor .Housekeeping was great.Thanks Hia for keeping the room nice and clean. Only bad thing was that we had a queen bed and it was not comfortable.Kept us awake all night.Other than that our stay was great. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Never recognised as a return guest :(

Dec 26th, 2019

I've booked and stayed at this property numerous times directly, maybe 6-7 times, and have NEVER been thanked or acknowledged as a returning guest. The new renovations have given this hotel a nice refresh. However, even with the refresh, some of the furniture was showing signs of wear already. The bed was comfortable, and the room is clean. The front desk seemed swamped when I was checking in and didn't really provide me with a mind-blowing service. Honestly - for the price some people are paying, comparatively, the service sucks. . Location is good. TRIPADVISOR.COM USER 

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