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at the The Westin Hapuna Beach Resort
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Feb 26th, 2020
We only spent a couple days here at the end of our trip. From our first step into the open air lobby we were blown away. The hotel is built so that every room faces the gorgeous beach with fabulous sunset views. Customer service was outstanding. food is delicious but expensive. You might want to eat elsewhere. We were not impressed with the golf course, which was also very expensive. If you're going to pay that much for a round, go just up the street to Mauna Lani. The beach and pools are beautiful. Overall our visit was a great experience. We are already planning a return visit for a longer time. TRIPADVISOR.COM USER
Feb 26th, 2020
Such nice people! Yes, the rooms are spacious and lovely, the views of the ocean are sublime, the location is a little nicely remote and the complex is movie-set perfect. But it’s the staff that made the trip so special and memorable. TRIPADVISOR.COM USER
Best spot on the Big Island
Feb 21st, 2020
We have stayed everywhere on the Big Island and this is our favorite spot. Great beach, relaxed staff, comfortable rooms, well designed common areas with many small break out spaces and good food at the restaurants. Nice also to share facilities with the adjacent Mauna Kea which is just a 15 minute walk away, or take the shuttle. We much preferred staying here over the Mauna Kea as it feels less crowded and more spacious due to the multiple levels of the property. TRIPADVISOR.COM USER
Great Staff and Resort but a bit far from a lot of activities!
Feb 19th, 2020
Aside from the breathtaking open air lobby with a view so beautiful it almost looks fake if I hadn't seen it with my own eyes, our room unfortunately was RIGHT across the construction so the noise was frustrating to say the least. The buffet breakfast was our favorite part, omelet and fresh fruit on the daily. The lemonade drink at the pool was also another favorite - highly recommend adding some fresh mint it makes the drink even better! Though we debated returning to Westin Hapuna in the future, Gena from the front desk is the sole reason we will consider returning because she went above and beyond. I had to give her two hugs when leaving. She was courteous, patient, generous, informative and just all around a very pleasant woman who carries herself with such grace. TRIPADVISOR.COM USER
The Westin Hapuna Beach resort
Feb 18th, 2020
We feel the customer service has gone down a bit since our last visit. This is the reason for our 4 star rating. The location of The Westin Hapuna beach resort is lovely. The sand is powdery soft. In the evening the stars are striking. Grounds are very clean. Property is picturesque. Our room was very comfortable. We particularly enjoyed the lanai furniture. We had two high chairs with a table to overlook the ocean and a lower patio sofa of sorts, all were practical and comfortable. We appreciated having a small refrigerator. We stayed on the South side of the property. We heard some construction noise when sitting on the lanai in the morning but it was at a minimum due to our distance away...back up beeping does take away from the tranquil environment at times. The lack of customer service at the front desk is shocking to us for the quality/price of this resort. The desk staff is consistently cold/indifferent/aloof. No mention of our status, no information given about breakfast, we had to request the details at check in. We experienced a security concern, we did not feel that they took the incident seriously. Upon check out we were not asked "How was your stay?" or told "We hope to see your again in the near future"...nothing, simply a cold transaction to settle the account. Ginger at the breakfast check in desk was a sweetheart. Eric, our breakfast waiter was amazing. His service was exceptional, so smooth, friendly and attentive. Maria from housekeeping was very kind and helpful. The breakfast buffet was kept clean and replenished promptly. The selection was very good. There is a lovely beach hike along the shore if you turn right leaving the ocean portion of the property, you can walk all the way to their sister location. Fantastic views. Our room had a lot of tiny little ants...but it is a tropical location. Additional mandatory fees: $30- resort fee $25- for self parking TRIPADVISOR.COM USER
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