The Westin Huntsville

6800 Governors West NW | Huntsville, AL 35806  [SEE MAP]Huntsville, AL  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 4

Wonderful location

Sep 15th, 2019

A great location at bridge street with very convenient shopping, restaurants and movie theater just steps away. Easy, close, free parking. I would have given this a 5 but there was a housekeeping issue with our stay. All in all, a good stay. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Comfortable clean rooms, great location

Sep 8th, 2019

Great location for walking to nearby restaurants, shops, and movie theater. Easy free parking and if you like to walk/jog, head out to the sidewalks that circle the nearby buisness park on the side of the new Hyatt being constructed. PROs: Quiet location. Room clean and bed very comfortable. Large lobby with seating and nearby bar, plenty of flatscreens and sitting area. Friendly and helpful front desk staff. Inside room, shower with rain shower head and glass walk-in very roomy. One cup coffee maker with starbucks inserts convienant for quick evening cup. Mini fridge included. Landscaped area out back with seating facing the shopping area side is inviting for evening work or just relaxing. Gated access to Bridgestreet shopping area to the rear is also easy access and convienant by foot. Panera Bread around the corner convienant access for morning coffee/breakfast on the way out. CONs: Not as tidy as one might expect for a Westin entrance from the parking lot and around pool/outside bar. Outside pool bar never attended in the evenings, maybe during the day. Needs some cleaning, trash pick up in parking lot, and pressure washing around the pool deck. Not typical of Westin exterior cleanliness, but overall pleasant and comfortable stay. Outdoor pool needed some skimming and vacumming as well. Front desk personnel push the Green service where you waive daily service for points or credit but you can't use your $5 credit at the bar only for room service or Sage grill. No microwave in room, but one in the lobby for use. Room phone does not connect directly to front desk, so if you need something or have a question, they can't be reached. Need to have your room key ready to swipe when you enter the elevator to get to your floor. For the price, newer 3 star hotels in the area are also an option. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Business Trip

Sep 4th, 2019

Highly recommend the Westin in Huntsville. Close to may shops and restaurants. Plenty of options to please all types. Room was very clean, and like the extra security with needing the room key to use elevators. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Pass

Sep 3rd, 2019

Well first off the location is wonderful and in summer they have a carousel on the walkway behind the hotel that's surrounded by shops and restaurants.when I travel I prefer Westin because they are always spot on,this one unfortunately wasn't what I expected,the first room we checked I to smell very strong mildew so we moved down the hall,the room is basic,the bathroom was nice but needs some detail work.now we did the buffet package,well we disnt receive our vouchers at checkin and on the last day (2 nights) I saw it on my app and completely forgot so I went down and got my vouchers,I will say the buffet is very health conscious and lots of fresh fruit and a omelet station that has a tip jar so just a heads up.now I am still waiting or a response from the manager because we paid extra for breakfast and missed out sonic asked about having the rate a normal price for that first night and was told no from guest services over the phone.now the next problem was I ordered tea around 11pm because they have a night night sleep well menu,it shows 8.00(see pics above) I called down and asked what teas were available so i chose peppermint and orange and told the ladybugs just for one person,it comes and its 2 tea pots and 2 cups and 4 bags of tea.the bill was 22.00 plus room charge and tip,yes 22.00 for tea.so I messaged down via the app and after going back and forth i was told the tazo tea is more and i got two diffident ones so their 11.00 each.now the menu states on the late options 8.00 for variety of tea,no specifics or anythjng stating upcharge.i was told after awhile that sorry its States the prices ON THE BREAKFAST MENU,no was it breakfast time? Nope and was it mentioned that it was a breakfast item? Nope.so since it was late no Manager was there and the lady didnt seem to care but I doubt she would pay 22.00 for tea.i know hotels are always more when it comes to room service but what I ordered was 8.00,anytime I got tea before at other westins it was a small plate with different teas...I know this may seem like no big deal but it is to me because clearly customer service has been lacking right from check in.now the pool unfortunately just didn not seem like a westin,it was quite dirty,meaning hair,a bandage and leaves.so we didnt end up swimming.its a shame because it's a big beautiful hotel but the customer service I personally received about small things made a lasting impression.the app is handy for ordering things when they actually deliver them,it took a few messages then a phone call for my items,the pullout sofa ed is to long so it came on the bed ,just a fyi.overall I wont stay again and for the price I wasnt impressed. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Good Hotel in Huntsville (better than last time)

Aug 20th, 2019

This is my 4th stay in this hotel and the last stay was in 2016. Most of the amenities are still consistence and had good quality. Last time I gave 4 stars because of poor WiFi in the room. However, this time I found the WiFi was way better and they deserve a 5 stars this time. I was also at the hotel restaurant and they had very good food and the service was very quick as well. All staff I found very friendly and professional. I still recommend this hotel to anyone else travelling to Huntsville AL TRIPADVISOR.COM USER 

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