The Westin Jekyll Island

110 Ocean Way | Jekyll Island, GA 31527  [SEE MAP]Jekyll Island, GA  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 2

Disappointed.

Jul 20th, 2019

I booked the Westin because I was travelling for work with my family and I wanted something nice. Our room was not clean. The floor was dirty, the bathroom was dirty. There were stains on the wall and carpet. The fictures in the bathroom were dirty, the shower door was dirty. I was amazed that I had walked into a room at this level of hotel and the room was this bad. Sadly, it was never cleaned up to par. We had maid service each day, but they never truly cleaned that room. I talked with the front desk person and she gave me a coupon for 1 free breakfast. (we were there 4 nights). She was not concerned that I was not happy. The hotel overall needed attention. The elevator doors and buttons were grimy. It would only take one person walking around with a cleaning rag and an eye for detail to make a huge difference in this hotel. There is a 20.00 per day "resort" fee. I have no idea what that covers as I would not call this a resort. Bike rental is not included in the resort fee and is even more expensive than the bike rental place directly next to the hotel. I have stayed at resorts where you are charged a fee but the amenities are obvious. They are not here. On a positive note, the location is perfect if you are attending a conference at the convention center. It is close to everything you need. This could have been an incredible stay as the property is beautiful. However, the attention to detail and cleanliness are sorely lacking thus making this a 2 star hotel at best. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Should be 4* but it rates a2*

Jul 18th, 2019

After a long drive we pull into the beautiful Westin Jekyll Island hotel. We have an electric car and we called in advance to confirm that they had charging stations. Well they do have chargers(6) and none of them work and the staff was clueless. I had to drive to the resort next store and then walk back in the 98 degree heat. Finally at the front desk and we had upgraded our room with suite night from Marriott and we wanted to get in and go to the beach. Long story short, the “suite” was a large room with a awkward shape a piece of furniture in the middle and a couch on the other side. One hour and twenty minutes into our checking I was in my third room winding if we would get our upgrades back as the front desk seemed as if they did not care. As I said the hotel is beautiful but, most doors are scratched, there are stains in the hallways and the maintenance is lacking. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Pleasant stay

Jul 18th, 2019

Clean rooms, nice and friendly staff. My problem is that I've been trying to get in touch with someone who will respond to my phone calls and emails of the accounting situation that I have. This is the only hotel that I've pre-paid for my co-workers to attend and it's been an absolute nightmare. I sent tax exempt forms and hotel exemption forms.The tax was still charged. I needed and is still in need of invoices called several times before receiving one of them. Left a message for the person over the manager no response. Guess because they have the money it's not important to respond. Well that's not good business and I'll be sure to let my colleagues know that if they need documentation for their co-workers to use a different hotel. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Excellent Wedding

Jul 15th, 2019

We were married here on June 29, 2019. I can't even begin to say enough good things about our experience! The ceremony, reception, food, drinks, and staff were just extraordinary! We also honeymooned here and just had a great visit! I highly recommend the Westin for your next get away or wedding! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Stellar Conference Experience

Jul 12th, 2019

In a perfect world the hotel and convention center would be connected, but this is the next best thing. A gorgeous, luxurious oceanfront hotel with a top-notch staff that really understand and embrace the concept of service and guest experience. As the conference planner, my primary POC was Teresa and she went out of our way to make sure we were well informed, on-track and taken care of at every turn. The bell staff, Kristoff in particular, was beyond exceptional: willing to help at every turn, remembering names, always going the extra mile and always with a smile. I can't say enough wonderful things about our experience and the experiences of our attendees. Our luau dinner was gorgeous and the AV staff helped coordinate appropriate lighting to avoid disturbance of the turtles. The pool party was top notch and one of the highlights of our entire event. Thank you for a great event! TRIPADVISOR.COM USER 

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