The Westin Lake Las Vegas Resort & Spa

101 Montelago Blvd | Henderson, NV 89011  [SEE MAP]Henderson, NV  [SEE ADDRESS]
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Courtesy of The Westin Lake Las Vegas Resort & Spa

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Guest Reviews

TripAdvisor Traveler Rating 5

Loved it

May 29th, 2020

Everything was perfect. Loved the room! So beautiful!! Loved the lake and everyone was extremely nice! Me and my SO can’t wait to come back and see you all again! Was so clean big ++, and food was amazing over the top! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Huge sanitation issues!! Conjunctivitis

May 27th, 2020

I booked a room at their property on Friday May 22nd-May 24th as a birthday surprise for my wife. Decorated the room with flowers, balloons, rose petals, cake and everything was good until she opened the lights and saw the ceiling full with bugs and the bed sheets as well. After we looked more into details we found cobwebs in the room upper corners and under the bed plus spider nests on the window. They gave us another room and we had to move all the room belongings in the middle of the night in the other room without nobody from the hotel helping us. We moved in the other room and we found more spider webs hanging from the ceiling and under the bed frames. We slept there for 2 nights and the very second morning she woke up with an eye infection. The day after that she had the infection at both eyes which was caused due to lack of sanitation at the property. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Worst hotel

May 24th, 2020

We check in to our suite to find stained towels and a hair covered shower. I go to the front desk and the women is so hostile toward my wife and I we cancelled our reservation and drove home. This is absolutely the worst experience I’ve ever had. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Platinum Elite? ...doesn't matter to this property

Mar 16th, 2020

If you have Platinum Elite status, dont bother getting any amenities if you book with the Explorer rate. Every other Westin that i have traveled to for personal travel provides a warm welcome, offers amenities, like breakfast or points, and a welcome gift. When one stays exclusively at Marriott properties, you get to a certain level. The rate one pays should not matter how you are treated. I escalated to Ryan the manager, and he said it was hotel "policy" to not provide amenities for the Explorer rate. On a more serious note, our smoke alarm did not work due to a battery need. It was like that when we got into the room as well. I told Ryan after my conversation above when we went to dinner thinking it would be a simple fix. Never got addressed. I removed the battery through the night so we wouldnt hear the annoying beep all night long. I let the morning manager know. Hopefully, it got taken care of for the next guest. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Lake Las Vegas Resort

Mar 11th, 2020

This man made lake near Henderson, NV, is the greenest spot perhaps in all of Nevada. The hotel is on the lake where there is a small village, boat tours on the lake, and even a small casino. The drive to the LV Strip, is reasonable, and when visiting the strip I recommend using the valet parking at one of the casinos for convenience. TRIPADVISOR.COM USER 

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