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at the The Westin Milwaukee
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First Time at Westin and Not Last
Sep 6th, 2020
Stayed here for ten nights and it was great. Even with Covid affecting operations, the staff did not “mail it in” as many other hotels are. From check in to check out, service was top notch. Rooms were great. Bed was great and just an overall great experience. Yes, housekeeping is limited, which is not a big deal for me. But if you need something, they will be happy to assist. Restaurant was not open but bar was. I am upset I did not get the name of the young lady who served coffee each morning. What a ray of sunshine! I wanted to make sure she was recognized as going above and beyond. Hard to see people smiling with masks, but you could tell by her eye she was smiling. TRIPADVISOR.COM USER
Wonderful Hotel in a great location
Mar 6th, 2020
Spent 4 nights at the Westin and couldn’t be more pleased. Every staff member made sure to greet us where ever we were in the hotel. The room was roomy for a downtown location and the bed was very comfortable. I initially made a reservation for a “Corner King with a downtown view” I order to have a bit more room since there were a fair number of family member with us, but ended up in a “King” without the corner. Not a big deal but, no one could explain why I was moved. Again, not a complaint as the room we received was very nice. TRIPADVISOR.COM USER
Fantastic customer service
Mar 4th, 2020
I have stayed here before and love the location and the service. I now have new appreciation for their caring of customers. I had used my travel to cancel an itinerary on Sunday including the stay at this westin for wed night. Needless to say My travel did not get to it and the hotel reached out today for my remote checkin. I immediately realized they never received the cancellation. But when we called they were amazing and cancelled this for me. I recognize fantastic service. Thank you westin Milwaukee!!! TRIPADVISOR.COM USER
EXCELLENCE AT IT'S BEST!!
Jan 23rd, 2020
The hotel restaurant was phenomenal. My server, Alonzo, was attentive, knowledgeable and very professional. This was, by far, one of the best dinner experiences I've had. The Red Snapper with fennel cream sauce was absolutely decadent. The mashed potatoes and swiss chard was also delicious. But the Apple Pie dessert with gelato was hands down, exceptional! This is going to become one of my new favorite places to frequent. TRIPADVISOR.COM USER
Superior service, fabulous hotel
Jan 20th, 2020
We were happy to stay at the Westin in Milwaukee. It was a phenomenal experience. Lou and Denise checked us in and were absolutely fantastic. So much so that I called their supervisor after and told him. They were efficient and kind. They were also helpful in choosing a breakfast spot. The rooms were super clean and well appointed. The bathroom was excellent and had a rain shower head. Great experience! TRIPADVISOR.COM USER
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