The Westin New York Grand Central

212 East 42nd Street Between 2nd Ave and 3rd Ave | New York, NY 10017-5803  [SEE MAP]New York, NY  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Awesome Hospitality

Jun 24th, 2019

We stayed for 3 nights. Right from parking to ammenities, business centre , location, accessibility and front office staff .. all are excellent . Will recommend this hotel to family and friends and colleagues for business and personal stay TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Not like other Marriott properties. 2nd and last stay here

Jun 24th, 2019

My husband and I stayed here twice. Once last November and then again in May 2019. Both times the lines to check in were super long. Even when you need to revisit the front desk there are always so many people on line. We both have Titanium Status so one would think there would be a quicker line but there isn't. The "free" breakfast with status is picking 4 items from their Continental area but not nearly as good as other brands of Marriott. They just added a "Resort Fee" to give you city bike per day and a yoga class but quite frankly it's a city hotel not a beach resort and we don't want to pay an extra $25 per day especially when there for business trips. The hotel is just too big and the level of staff doesn't seem big enough to meet the demands of a filled hotel. We usually love our Marriott experiences but we are zero for 2 on this hotel. We were on a top floor and the noise level at night felt like we were on the 2nd floor not the 27th floor. Sadly, we won't book this hotel again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Last stay

Jun 24th, 2019

Gave it one more try and still disappointed. Rooms are in dire need of updating. Room service astronomically high and food absolutely terrible--everything arrived cold and inedible. $9 for a bottle of water is ridiculous. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Avoid this Hotel

Jun 23rd, 2019

I stayed at this property in January of 2019. The room are old and outdated and have not been cared for. The shower was growing stuff (see photo) and the furniure is ripped (see photo). Furthermore, the hotel imposes a "resort fee" but is not honest with how to redeem it. We checked in late on Friday evening and asked the individual who checked us in when we could use it and she said that we could use it once per day, however, when we tried to use it Sunday we were informed that it had to be used on the Friday we checked in. Despite asking, we were not told this. Furthemore, the hotel would not refund the unused day of resort fee. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Terrific stay

Jun 23rd, 2019

We had a wonderful stay at the Westin Grand Central with my family. It was the perfect location for us, with attentive and welcoming staff, a beautiful room and delicious food. This hotel was ideal and we would stay there again. TRIPADVISOR.COM USER