The Westin New York Grand Central

212 East 42nd Street Between 2nd Ave and 3rd Ave | New York, NY 10017-5803  [SEE MAP]New York, NY  [SEE ADDRESS]
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Courtesy of The Westin New York Grand Central

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Guest Reviews

TripAdvisor Traveler Rating 2

Not a great example of a good Westin

Aug 16th, 2019

Having stayed at several Westin hotels over the years we booked this for our trip to New York expecting the same high standard. We were unfortunately disappointed, our room was very tired. The ice machine was not working on our floor so they had to bring a fridge up. There was not enough toiletries for three people so again had to send down for more. As for the lifts , what an absolute joke, we waited over twenty minutes one morning , in the end a member of staff had to show us how to use the staff back stairs, luckily we were only on the 7th floor not too far to walk. When our bags were bought to our room , the bellboy also bought two that weren’t ours! Totally unacceptable as one was an open handbag. We will not stay here ever again, the front desk staff are very rude and unhelpful. Puts me of booking another Westin again anywhere. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Needs a refresh

Aug 16th, 2019

This hotel is at a great location but that’s where the greatness ends. I was in town Tue to Fri for work during August and stayed here for first time. The concierge staff was very helpful and polite. The staff who answers “Express service” calls (requesting a mini refrigerator in my room or for shower caps) was also helpful and prompt. But that’s all the positive stuff about this hotel. Hotel is in dire need of an upgrade. Rooms are very old. The fabric on the two couches in my room was not only dated and stained, it just looked extremely dirty that I was scared to sit on it. Towels provided were very run down. Not soft or fluffy as almost other NYC hotels charging this price provide. I requested sheets be changed everyday during my stay and every time they were stained. Not what I’m expecting at a Westin. Maybe hotel needs to stop using a decade old linen and towels if we are paying this much per night at this hotel. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

If you want to experience sleeping on New York sidewalks

Aug 15th, 2019

That hotel is an insult to the Westin brand. If you are a light sleeper, it is a no go. Every room I ever stayed at in that hotel has no noise insulation. You could be sleeping with the window opened, it is the same, you feel like you are sleeping on 42nd street sidewalk. Once in a while I get stuck at that hotel and usually I end up not sleeping ... TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great location

Aug 15th, 2019

We've recently returned from a 5 night stay at The Westin and were more than pleased with everything. Our room on the 36th floor had an amazing view of the Empire State Building. Wifi was included and once we checked out, as we had an hour or so until our cab picked us up, Dionne (front of house manager) kindly gave us food & beverage vouchers to use in the hotels restaurant. We'd definitely stay here again simply because it was so central to explore NYC. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Love this hotel

Aug 14th, 2019

I’ve stayed at this hotel 3 times and love it. The location is great, by far my favourite location in New York. Nice walk to grand central and then up to Bryant Park, fifth ave. Rooms are really big, very good quality. Excellent service at check in. Thoroughly enjoyed each and every stay and can’t wait to stay again on our next trip. TRIPADVISOR.COM USER 

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