The Westin Oaks Houston at the Galleria

5011 Westheimer Rd | Houston, TX 77056-5602  [SEE MAP]Houston, TX  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 4

Excellent Galleria location

Mar 5th, 2020

Starting with the Valet service through check- in, the service level at the Weston Oaks I’d excellent and hassle free. If your goal is shopping, Galleria Oaks has a security door that offers private secure access to and fron the shopping centers. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Weekend Stay

Mar 1st, 2020

Was in town to see the Cirque du Soleil show Alegria. We had our dog with us and needed to stay at a pet friendly hotel. Staff was professional and very welcoming to us. The hotel is attached to the Galleria. Plenty of restaurants around. Room was very nice and updated. Our dog enjoyed his stay and the service was excellent. Rooms were very quite. Did not hear any noise. Limited pet relieve areas and parking can be tricky as you are competing with the Galleria crowd. Make sure you park underground first floor in the blue area. Parking is convenient to elevators and lobby. Nice area of town. I recommend this hotel. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Excellent Stay and amazing view

Feb 22nd, 2020

Excellent stay at the Westin Oaks where we had a stay for 2 nights and our experience was just amazing. The rooms are comfortable and we loved the two king size bed! The staff was very friendly, special shout-out to Andrew at the Front Desk and Duberly and Michael with Valet Parking! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Good option for the area

Feb 21st, 2020

I prefer the Westin galleria (both are attached to the mall) but this still works well. The rooms are modern though a bathroom upgrade would be nice. The staff took great care of our business group for an event. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Ruined valentines date

Feb 16th, 2020

Worst over night stay ever. I planned a Valentine’s Day stay over for me and a friend. Only to have the water from the shower over flow and run out into the room. I called the front desk only to have to wait over 30 min for the maintenance guy to come fix the problem. Because the shower over flowed. It damaged her outfit to go out in. Damaged her iPhone and her charging case. So after the guy fix the leak. He left all the water there and left. After 30 minutes of waiting. I call front desk again. To find out what’s going on. I was told the guy was finished. But the room still full of water. He told me the MOD would call. I never got that call yet. I ask can they move us to another room. He brushed it off like he couldn’t move us. We go downstairs only to see trash everywhere in the parking lot. By the car. It was horrible. Morning shift gave us breakfast but that was still unacceptable. U can’t bring back canceled plans. It was my first stay there and maybe my last one. Ruined Valentine’s Day 2020More TRIPADVISOR.COM USER 

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