The Westin Oaks Houston at the Galleria

5011 Westheimer Rd | Houston, TX 77056-5602  [SEE MAP]Houston, TX  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Excellent Stay and amazing view

Feb 22nd, 2020

Excellent stay at the Westin Oaks where we had a stay for 2 nights and our experience was just amazing. The rooms are comfortable and we loved the two king size bed! The staff was very friendly, special shout-out to Andrew at the Front Desk and Duberly and Michael with Valet Parking! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Good option for the area

Feb 21st, 2020

I prefer the Westin galleria (both are attached to the mall) but this still works well. The rooms are modern though a bathroom upgrade would be nice. The staff took great care of our business group for an event. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Ruined valentines date

Feb 16th, 2020

Worst over night stay ever. I planned a Valentine’s Day stay over for me and a friend. Only to have the water from the shower over flow and run out into the room. I called the front desk only to have to wait over 30 min for the maintenance guy to come fix the problem. Because the shower over flowed. It damaged her outfit to go out in. Damaged her iPhone and her charging case. So after the guy fix the leak. He left all the water there and left. After 30 minutes of waiting. I call front desk again. To find out what’s going on. I was told the guy was finished. But the room still full of water. He told me the MOD would call. I never got that call yet. I ask can they move us to another room. He brushed it off like he couldn’t move us. We go downstairs only to see trash everywhere in the parking lot. By the car. It was horrible. Morning shift gave us breakfast but that was still unacceptable. U can’t bring back canceled plans. It was my first stay there and maybe my last one. Ruined Valentine’s Day 2020More TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Beautiful

Feb 12th, 2020

The Westin Oaks is a very beautiful hotel. It’s connected to the Galleria Mall, which has a great selection of stores. The staff is very friendly, the rooms are very clean, the beds are comfortable, and the hotel room view is nice. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Hotel Construction in january

Jan 21st, 2020

The hotel is fine. Rooms are nice, modern and clean. I could do without the odd construction on level 2 and 3. No stairs access to the level going to the Galleria mall. There is no Concierge lounge but if you are at elite level, they will give you credit for a continental breakfast. TRIPADVISOR.COM USER 

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