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The Westin Resort & Spa, Cancun

Boulevlard Kukulcan KM 20 | Cancun 77500  [SEE MAP]Cancun  [SEE ADDRESS]

Courtesy of The Westin Resort & Spa, Cancun

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Four on-site pools
Not located near Hotel Zone
The Westin Resort & Spa's location in the southern stretches of Cancun's Hotel Zone will put you close to Cancun International Airport, though somewhat removed from the city's vibrant nightlife. Guests who came looking to party were disappointed with this Westin's lack of nighttime entertainment, but most found it to be an overall relaxing retreat. Travelers revel in the picturesque private beaches flanking the Caribbean and the Nichupte Lagoon – which are lined with thatched palapas and beach chairs (get there early to reserve one) – and luxuriate in The Spa. Meanwhile, active types can enjoy adventurous pursuits, such as snorkeling, parasailing and water skiing before taking a dip in one of four pools. The signature Westin Heavenly Beds, satellite TVs and Heavenly Bath products in each of the guest rooms and suites also complement the resort's relaxed atmosphere. As for dining, you can pick between six eating establishments, including the Brisa/Breeze pool bar and inventive Sea & Stones restaurant, where dishes are prepared on hot stones and savored beneath palapas along the beach. And because Westin is part of the Marriott hotel family, Marriott Bonvoy members can earn and use points here.
Hotel Class
Property Type
Resort hotel, 397 rooms
Primary View
Bay, Ocean
Traditional, Modern



  • 4.0Hotel Class
  • GOODCritic Rating


U.S. News analyzed more than 30,000 hotels to find the best in the USA, Europe, Canada, Mexico, Bermuda and the Caribbean, based on reputation among travel experts, guest reviews and hotel class ratings.

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Critic Reviews



This is as much seclusion as you'll find in the Hotel Zone, and the kids' club and variety of activities make it a great place for families.

Frommer's Very Highly Recommended



Subtle hints of pampering are what make this hotel so extraordinary, like the white tea mist that periodically sprays in the lobby and the 'heavenly beds,' so luxurious that some guests buy them for their own homes.


It is a great pick for families and those in need of some peace, but hard partiers might want to consider other hotels more centrally located in the Hotel Zone.

Guest Reviews

A hotel's guest rating is calculated using data provided under license by Tripadvisor. A total of 4012 have reviewed the The Westin Resort & Spa, Cancun, giving it a rating of 4, on a scale of 1-5.

Tripadvisor Travel Rating: 

Tripadvisor Travel Rating: Tripadvisor Traveler Rating 4 based on 4012 reviews 4.0 (based on 4012 reviews)

Guest Rooms

The Westin Resort & Spa's guest rooms feature traditional decor with a neutral color palette, tiled floors and dark wood furniture. All rooms feature Westin Heavenly Beds, 55-inch flat-screen TVs, coffee makers and minibars. The bathrooms have separate tubs and showers, along with bathrobes and signature Westin Heavenly Bath products.

    Standard room size455 square feet

    • Premium channels
    • Workspace/desk
    • Minifridge
    • Bathrobes/slippers
    • Minibar
    • Shower/tub combo
    • Separate shower
    • Separate tub
    • Internet
    • Wireless internet
    • Free internet
    • Fee for internet usage
    • Guest rooms with patios and balconies
    • Adjoining rooms available

    Location & Parking

    The Westin Resort & Spa is located south of the Hotel Zone, situated between the ocean and Nichupte Lagoon on Kukulcan Boulevard. Other than more hotels and resorts, and the beach, there is not much else within walking distance, aside from a few restaurants and convenience shops.
    • Located about 7 miles east of Cancun International Airport
    • 24-hour valet parking (free)
    • 24-hour self-parking (free)
    • Airport shuttle
    • Car service

    Within walking distance of:

    • Bus stop
    • Restaurants
    • Movie theater
    • Train station
    • Beach
    • Theater
    • Subway/metro stop
    • Grocery store
    • Shopping


    The Westin Resort & Spa Cancun has six dining options, including Arrecifes, which offers ocean views and a contemporary fine dining menu. El Palmar overlooks the pools and specializes in locally sourced fare, serving seafood and fresh fruit, among other international dishes. Sea & Stones sets up dinner under a palapa overlooking the ocean, while Brisa/Breeze, Sunset Bar and The Place – Bar & Lounge offers light bites and drinks.
    • Westin Eat Well menu for kids available

    Number of restaurants6

    Cuisine TypesAmerican, Mexican

    • Fine dining
    • Casual dining
    • Quick service cafe/coffee shop/marketplace
    • Bar/lounge
    • Room service
    • 24-hour room service
    • free breakfast


    The resort has four pools. The main pool, located right on the edge of the shore, offers ocean views along with a swim-up bar, plus four smaller, triangular pools for children. There's also two pools that overlook the Nichupte Lagoon, and the Royal Beach Club Tower has its own private pool. Plus, the resort has a large beachfront area with lounge chairs and palapas.
      • Lap pool
      • Wading pool
      • Lazy river
      • Family pool
      • Infinity pool
      • Whirlpool/hot tub
      • Adults-only pool
      • Lifeguard on duty
      • Poolside service
      • Waterslide
      • Deck chairs or cabanas
      • Pool bar


      The resort's Spa offers a range of services, including massages, facials and body treatments. There are six indoor treatment rooms, along with three outdoor treatment terraces and two beachside palapas. In addition, the spa offers an authentic temazcal hut, where guests can experience a ritual detox bath in an adobe sweat lodge performed by a shaman.
      • In-room massages available
      • Jacuzzi, sauna and steam bath with volcanic rocks on-site
      • Salon services include manicures and pedicures

      Services offered:

      • Massage
      • Facial
      • Body Treatments (i.e. scrubs, wraps)
      • Salon services
      • Outdoor treatment area
      • Steam room
      • Sauna


      Guests of the resort have access to the complimentary Westin Kids Club. Designed for children ages 4 to 12, the program offers a variety of cultural activities such as Spanish lessons, piñata games and arts and crafts. Books, movies and indoor toys are also available.
      • Open year-round
      • Kids Club hours are 9 a.m. to 5 p.m.
      • Childrens pools available
      • Kids Club
      • Free Kids Club
      • Fee for Kids Club
      • Cribs
      • High Chairs


      The resort has a WestinWORKOUT Fitness Studio with Life Fitness cardio machines, strength-training equipment and free weights. The property also participates in the WestinWORKOUT Gear Lending Program, which provides guests with athletic clothing and shoes to use during their stay. In addition, the hotel can arrange water sports, including parasailing and waterskiing. The resort is also right next to the Mesoamerican Reef, the second largest in the world.
      • Private yoga and personal training sessions available for an additional fee
      • Tennis is free to use during the day, but there is a $20 per hour lighting fee at night
      • Tennis racquet and ball rentals are $11
      • There is a $10 fee to use wet areas in locker rooms, including showers, the indoor Jacuzzi, the sauna and the steam room
      • Weight equipment
      • Cardio equipment
      • Yoga mats
      • Free fitness classes
      • Premium fitness classes (with fee)


      The Westin Resort & Spa Cancun has 9,688 square feet of meeting space available for business events spread across 16 venues The property offers on-site event planners to assist with catering, technology needs and decor. The on-site business center has work stations, copy and fax machines, shipping and packaging support, plus administrative services.

        Number of meeting rooms16

        • Business center
        • Meeting rooms
        • Meeting and event planners available


        The Westin Resort & Spa Cancun is a pet-friendly property. Dogs weighing 40 pounds or less are welcome, and the resort provides a welcome kit.
        • Signed liability waiver required at check-in
        • Heavenly Dog Beds and food dishes provided
        • Pets allowed (free)
        • Dog walking
        • Pet-sitting


        The Westin Resort & Spa Cancun offers indoor and outdoor settings for wedding ceremonies and receptions. For ceremonies, couples can choose from beach, terrace, or garden spaces, as well as modern ballroom settings. The property's Pintores Ballroom is the largest indoor space and it can accommodate seated dinners and dancing space for up to 800 guests, 1,000 seated guests with no dance floor or 1,200 guests for a reception.
        • Personal Westin Wedding Specialist
        • Customizable gourmet catering
        • Group room rates

        Maximum wedding guest capacity1200

        • Hotel hosts weddings
        • Outdoor space for weddings
        • Wedding planners available

        Editor’s note: Hotel information is updated periodically. If this is your property and you notice any inaccuracies, please let us know.

        Find the Best Price

        at the The Westin Resort & Spa, Cancun

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