The Westin Resort & Spa, Cancun

Boulevlard Kukulcan KM 20 | Cancun 77500  [SEE MAP]Cancun  [SEE ADDRESS]

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Guest Reviews

Tripadvisor Traveler Rating 3

So so

Jan 15th, 2021

The location is very nice. Beside that, the hotel is far from everything if you expect to go out of it. Need a taxi. The rooms are old, you can see it has been renovated a bit but just repainted. The tiler are old. Coffee machine too. The bar restaurant is not that good but ok if you need some food. Overall all the service is good and the hotel is clean. For the Marriott members: I m titanium elite ( for life ). This hotel does not have lounges. And the only favor they give is 10% discount at restaurant. I would have expected free breakfast. They did upgrade my room not even to ocean view but just one room with balcony. Disappointed. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Best Resort and best low ride pool

Jan 14th, 2021

We liked all the hotel facilities. Pacefull location and beautifull beach! The surf pool is amazing! Luis is The best surf teacher and rider! Very cool! Especial thanks for the crew: Aldo, Grissel, Daniel, Regina and Luís (kelly slater of westin). Great people! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Dated property- get what you pay for

Jan 12th, 2021

You get what you pay for at this property. the staff is SO friendly, but the resort is VERY dated. The food is really bad and the pricing of it is WAYYY too high. We had a king room. Room size is larger than normal and the beds are super comfy. overall wouldn't stay here again. Not a normal Westin. Spa is also not open. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Bait & Switch🤥🤥🤬

Jan 12th, 2021

The best thing this hotel has to offer is being right on the beach with soft sand. The staff is nice. Luring you in with "heavy" discounts and "perks" but be cautious bc when u actually hear these discounts they are such a joke and waste of your precious time in Cancun. My boyfriend travels for a living and we r both very easy going people, but this hotel really tried our patience with their aggressive sales pitch. After checking in (4pm by the way🤬 WTF) we were ambushed by their "welcome" committee only to be given anaggressive sales pitch for their resort membership deal. If you sit in a sales pitch meeting you get to go to Talum bus ride for free [F*** that, im not desperate for some cheap free ride]. After we nicely listened to them and respectfully declined their sales pitch, we were BOMBARDED with phone calls to our room throughout our stay about coming down to get our "discount card". Watch out! Its just more sales pitch and trying to give you a westin beach bag 🤮🤮🤮. Finally i went down to ask them to stop bothering us and the lady gave me the same sales pitch and making it seem like she was there to help our stay be more comfortable [i can make my own reservations, its not difficult🤪🤨]. I told her that we already went through this when we checked in.She apologized for all the calls (literally called us each morning and afternoon till we went down to get our discount card), she didnt see that someone had already talked to us about the discounts on their system. So bc of a small mistake on their part we had endure their aggressive but "nice" calls each day. Thats not the kind of relaxing vacation anyone would want to experience. We got one of the more expensive suites with ocean view for 6 nights! And they couldn'thave been any more unaccomadating when we asked for a late checkout. We werent asking for a freebie.. charge us whatever for a late checkout but atleast offer it!! (ALL AROUND THE WORLD EVERYONE OFFERS IT). We got the runaround by each staff member; just being transfered to a different person only to have each person say sorry they cant do anything. In the end, all my boyfriend and i wanted was to sleep in peacefully, lay on the beach and enjoy some milcheladas (beer cocktail, very yummy). And regardless of all the annoyances and inconveniences by the hotel we enjoyed ourselves bc we just ignored the nonsense and focused on the beach (the ONLY great part of this hotel is the beach). Heads up! -Checkin is @4pm and checkout is @10am - their only restaurant is open only from 6pm-11pm. - they have one sports bar with mostly american food that is open most of the day -NO LATE CHECKOUTS available- beware! -NO hotel shuttle to/from airport. - they use a 3rd party shuttle that you have to first pay for and then reserve 24 hrs in advanced yourself, the hotel wont do it for you. - the restaurants they recommend outside the hotel are all working together. So you wont be getting the best recommendations from the front desk staff. Its all a business deal. Last comment--> NAVIOS restaurant is amazing! They have really delicious menu; some authentic mexican seafood cuisine (lots to choose from). The ambiance is absolutely beautiful(ON the water) and the servers are so nice, excellent service!! [You dont get discounts at this restaurant by staying at the westin, which is probably why the front desk staff didnt recommend it...see what im saying🤨🤨🤨) TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

A nice resort at a reasonable price

Jan 11th, 2021

Full Disclosure; I was invited to the Westin by their time share people. I received a nice room at a nice price no obligation to tour. . once there i was invited to participate in a tour for additional incentive. I took the tour.. there was no pressure to buy and i didn't. The hotel is clean the beach is spotless the employees are friendly and the food is terrific. My room was rather plain with no balcony. not a complaint but an observation. My bed was very comfortable. One of the best things is the sunset pool. other hotels lose the sun and the beach and pool are shaded in the winter months. The Westin has a lovely pool with a view of the sunset. i prefer a hotel with a bit more Mexican flavor.. but for the price.. you can't go wrong. TRIPADVISOR.COM USER 

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