The Westin Resort & Spa, Cancun

Boulevlard Kukulcan KM 20 | Cancun 77500  [SEE MAP]Cancun  [SEE ADDRESS]
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Courtesy of The Westin Resort & Spa, Cancun

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Guest Reviews

Tripadvisor Traveler Rating 4

Great experience for first visit to Cancun

Aug 13th, 2020

We enjoyed our time at the Westin Resort & Spa. The staff was incredible - especially Juan (evening waiter - except he was there to serve us breakfast on our last morning!) and Rene. Though many of the amenities were closed, the resort gym (you need an appointment), two pools and two restaurants were open. There were very few guests at the resort, so the staff was very attentive - both to making sure we had everything we wanted to eat and drink, but also to keeping things clean and sanitized. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Romance in the air

Aug 9th, 2020

Beautiful hotel in beautiful location.. Staff so friendly and nice didn't saw anyone without smile for 7 days while being there. Food delicious and nice atmosphere. Tempura prawns were mine favourite meal all day long TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Highly Recommend!

Jul 31st, 2020

Had a great stay because of the great service from the staff specifically from Martin Silva, Christina, and Rene Rodriguez. Thanks for the outstanding hospitality! We will be sure to come again and invite our friends so they get the same experience! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Never disappoint

Jul 6th, 2020

Amazing views, seven pools and even more better this time because it was quite and lite customers due to Covid19. You will have to temp in and wash the bottom of your shoes upon arriving. The staff have made many accommodations due to the pandemic but I think it’s even more amazing. Food is also delicious. On the bus line to get to aquarium and mall. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Disappointed

Jul 2nd, 2020

We have been staying here for our anniversary for at least 15 years. I am titanium elite, we stay here for the RBC, royal beach club, which is a separate private building with its own pool and amenities. I paid the higher price for the ocean view RBC, it’s quite and private. Westin must have sent me a dozen emails before we arrived; they just failed to notify us that the RBC is CLOSED. No private building, no private amenities, no free breakfast buffet, no complimentary drinks and appetizers. Instead, they don’t notify you that they are putting you in a smaller room, and giving you $10 per person as a substitute for RBC. If I had know that I would not have stayed here! No valet parking, no daily room cleaning, ok I get that, but titanium guests get free breakfast anyways. Do not stay here if you have made a RBC reservation, it is a deception. They sell RBC reservations yet they have no RBC rooms to provide, rip-off especially for elites. If you are elite and don’t mind the main building, just book the cheapest rate. My recommendation, don’t stay at the Westin resort & spa Cancun!!! TRIPADVISOR.COM USER 

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