The Westin Riverwalk, San Antonio

420 W Market Street | San Antonio, TX 78205-2920  [SEE MAP]San Antonio, TX  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Clean, Comfortable, Convenient, Friendly

Aug 22nd, 2019

I have stayed at the Westin Riverwalk for almost 8 weeks now and I wouldn't go anywhere else in San Antonio. The location couldn't get any better with easy walking access to tons of nearby restaurants and entertainment. Rooms are clean, comfortable, and I sleep like a baby in the big comfortable beds. The hotel is well-designed and nicely-decorated, combining traditional elements with modern convenience. There are two options for morning breakfast depending on your preference - a small coffee and pastry shop in the lobby and a full service restaurant downstairs (Zocca). Both are convenient and the food is delicious. Everybody at the hotel has been amazingly friendly and I cannot recall a time when somebody didn't open the door for me! Special shout out to Diana at the front desk and Ricardo in sales. You guys rock. Delta Diamond Medallion / Marriott Bonvoy Ambassador / Hilton Honors Diamond / Hertz President's Circle / Avis President’s Club TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Real Nice

Aug 22nd, 2019

Hotel was clean and luxurious, staff was friendly and the room was clean, bed was comfortable. We ordered room service for breakfast and it was delicious. We will definitely stay here again the next time we visit San Antonio. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Look for the Best Deals; you can find them!

Aug 20th, 2019

Found a room for $160 a night, during the week on the city view - you can't see the riverwalk because the trees are mature. Rooms are quiet, clean, GREAT VALUE. Plenty of places to sit, have coffee, talk with people, great access to the riverwalk. I wish it had a Concierge Room and there were more people making coffee at the Starbucks during the morning when it is packed. I have already booked my next trip because the value and location is perfect. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Newly Renovated King Room

Aug 14th, 2019

We stayed in a king size, newly renovated, city view room and it was great. The bed was comfy, bathroom spacious enough, big TV, mini fridge, large closet, and a desk if you need it. I would not pay more for a Riverwalk room because there are large trees that hangover the bulk of the Riverwalk, and while great for shade, they basically block most room views above the third floor. Save your money and spend it on a Riverwalk cruise instead. This is a great location on the Riverwalk though and it makes for easy access to all nearby attractions (Alamo, Tower of the Americas, Legoland, etc). I would 100% stay here again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Exceptional service!!!

Aug 12th, 2019

Spacious, clean rooms, great views, and exceptional service! From the moment you walk in, to the second you walk out, this hotel provides first class service. Mallory quickly greeted us with a professional smile and eager to please charisma, she even remembered us from our last visit. She assisted us in assuring amazing accommodations. Pete (bellman) unloaded our vehicle and promptly took everything to our room. We had a small get-away planned with several friends. When they arrived at the hotel, they checked in, and immediately commented on the professionalism and kindness displayed of the front desk employees (Eryka, Mallory & Kevin). The first day we spent several hours by the pool. The day was the yearly bring your child to work day. We were all impressed with how well the children were behaved the entire time they were in the pool. As we sat by the pool, we asked if we could get drinks delivered to the pool. Belinda overheard us asking and quickly ran over and took our order. She continued to wait on us providing great service. At the end of her break, Belinda explained that she was going back to work. We were in awe that she took her break to wait on us. Orlando followed up the afternoon by also providing great service. When we first arrived at the pool, we asked that we could keep the umbrella down so we could soak up the sun. After a few hours we went to put the umbrella up. Javier, who was also on break, noticed we were having issues and ran right over. He went the extra mile by going to get a safety pin and set the umbrella up. We took advantage of the convenient restaurant on site and enjoyed most of our meals at the hotel. Throughout the four day stay, we had the opportunity to try a large variety of the menu. The food was delicious, large portion sizes, fair prices, and outstanding service. We were fortunate to have the same waitress throughout our stay. Magda was knowledgeable on the menu and helped recommend items based on our preferences. She kept our drinks full even with a full restaurant. She even made a trip upstairs to pick up our Starbucks order. She is a star employee for the hotel. Whether staying at the hotel or just stopping in to grab a bite to eat, I highly recommend Magda. We chose this hotel based off previous visits. We recommended our friends stay here as well. Although another hotel brand member they took our advice and were highly impressed. As we left the hotel, we booked another trip for next month. If you appreciate top-notch service, select this hotel. TRIPADVISOR.COM USER 

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