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at the The Westin Sacramento
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Beautiful Property -Area Not Safe
Apr 21st, 2020
Had a surprise birthday evening hosted by my SO. Unfortunately, my car was burglarized at adjacent lot. With the restaurant and hotel right next to it, the property could patrol or video monitor the adjoining lot. Ruined what could have been a lovely birthday celebration. TRIPADVISOR.COM USER
Service Not Great
Mar 14th, 2020
I have stayed at this hotel many times because of the location. I have regularly had problems with consistent service in housekeeping. Often the beds are not made or if you complain and they are done, they do not replenish the amenities like coffee or shampoo/conditioner. I like a lot of things about this hotel regarding location but not the service. TRIPADVISOR.COM USER
Feb 19th, 2020
This is my second stay at this property. This property is beautiful and well maintained. The staff is amazing friendly and very efficient and accommodating. I look forward to seeing Simone and usha at the front desk. They are both extremely friendly and very accommodating. I feel like they are both an asset to this hotel. This hotel definitely lives up to the Marriott brand standard. I love just sitting out by the river and the sunset is amazing. I say this isn't my stay hotel. TRIPADVISOR.COM USER
Staff is what makes this place shine
Feb 6th, 2020
Over the past couple years I’ve stayed 8 plus times at this Westin. It’s convenient and well situated along the river yet also right off the highway. While Starwood and Marriott have merged and I miss the old Starwood philosophies and attention to detail, this remains the place I prefer to stay in the area. The reason for that is simple - the staff. People at this property remember repeat guests. They’re helpful, welcoming, very friendly and kind. In a world which puts less and less value on simply being nice this stands out. My last visit I noted that housekeeping seemed to have declined a bit. It was little things - Not emptying trash, not replacing a toiletry item once used, and I definitely noticed that again. There are fewer amenities in the room. Gone seem to be the days of the complimentary cotton swabs and emery boards, and I was glad to have packed extra shampoo, since by day three the one in the bathroom was empty and not replaced. Those little things are annoyances, but when I’m considering calling a place excellent vs. very good that becomes part of my consideration. I do NOT opt for the ‘green’ stay, whereby you make your own bed and reuse towels. A $5 credit or extra marriott points mean nothing to me. Service on the other hand - especially good service, means a lot. I’ll return to the hotel again - its convenience and the staff make up for the property’s other shortcomings. TRIPADVISOR.COM USER
Worth it at the Westin
Feb 3rd, 2020
Stayed at this Westin to celebrate my sister's birthday and was not disappointed. The facility was clean and comfortable and LOVED the bathroom in our room. The service was especially good. Simone at the front desk was welcoming, accommodating, and fun. She made a point of recognizing my sister's birthday which went above and beyond. TRIPADVISOR.COM USER
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