Courtesy of The Westin Santa Fe, Mexico City
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at the The Westin Santa Fe, Mexico City
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Great Job During COVID
Sep 11th, 2020
We had to be in CDMX for a week - during that entire time, the staff was super attentive as well as being fastidious about hygiene. It seemed we were only one of about five groups of people in the hotel at the time, but the concierge literally treated us like we were the only ones there. Our room was spacious and beautiful and was a great bargain as comparable rooms in a US city would be 3-4x the price. Will definitely stay again should we need to return to Mexico City. TRIPADVISOR.COM USER
Great hotel. Don’t forget to join the loyalty program
Mar 5th, 2020
I visited for a work event. The hotel was really good and the meeting rooms were also really good. If you join the Marriott Bonvoy program you get complimentary Wi-fi and water in your bedroom The hotel is very clean and the staff of very helpful Breakfast has a lot of variety of food and the quality of the food is good TRIPADVISOR.COM USER
Best Corporate hotel in Santa Fe in Mexico City
Feb 12th, 2020
If you are planning to have business meetings in th Santa Fe area in Mexico City you have to stay at this hotel. The personnel makes you feel at home, the rooms are beautiful and modern, clean and the hotel is surrounded by many great restaurants. TRIPADVISOR.COM USER
Watch Out for Over Charging on Your Final Bill
Feb 12th, 2020
I had a short stay in The Westin Santa Fe during beginning of February 2020. The hotel and rooms I used were very clean and the staff were mostly very helpful and courteous (with the exception of one of the Concierges who was borderline rude every time I spoken with him about anything - it was like it was too much effort for him to listen to me). Food was excellent in the Market Place Restaurant and the morning buffet breakfast had plenty of selection to choose from. I would recommend both. Good gym facilities with lots of equipment which was completely empty each time I went to visit. Some negatives were: Do not pay for the upgrade to a premium room/services - this is not worth the money and it is cheaper to buy/add breakfast on your room account. Pool is a plunge pool so don't expect to be swimming any lengths. Finally, make sure that you check your bill very, very carefully. The hotel tried to over charge me nearly 6,500 Mexican Peso (circa £270) for items that I did not have - including 2 sets of laundry plus other items. When I questioned the charges they were removed instantly and without any issues but it really annoys me that some hotels do this regularly as a money making exercise for non native visitors in the hope that they don't notice. I have given The Westin 4 stars because overall the hotel is worth 4 stars but do, as I recommend, double check your bill very carefully to make sure extras have not been added that are not yours. TRIPADVISOR.COM USER
Great Business Hotel
Jan 25th, 2020
New business hotel with nice rooms and friendly staff. The hotel sits amidst an office complex, so don’t expect any nightlife. However, the staff and service are great. The hotel restaurant is quite good, and the hotel has a member lounge on the top floor that serves breakfast (thought there are more choices if you take breakfast in the restaurant). I would not stay here as a tourist, because it is far from the main attractions. TRIPADVISOR.COM USER
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