The Westin Santa Fe, Mexico City

Avenida Javier Barros Sierra 540 Lomas Santa Fe | Mexico City, MX 01219  [SEE MAP]Mexico City, MX  [SEE ADDRESS]
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Courtesy of The Westin Santa Fe, Mexico City

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Guest Reviews

TripAdvisor Traveler Rating 5

Lovely and comfortable hotel at santa fe (México)

Jul 17th, 2019

This place is ideal for businesses trips. The gym is correct and have all the equipment needed. The breakfast is great (fresh food, fruits, ham, natural juices and more). Very close (and convenient) to the samara mall. I had to visit Mexico in a business trip for sure will came back again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Nice hotel but billing issues that are not rectified

Jul 4th, 2019

This hotel is fairly nice but be careful of the rate you are charged. I booked a prepaid rate at 214.20 USD and was charged 4279 MXN (~225 USD). Not a huge difference but since I was quoted a prepaid rate for an exact amount I would have expected to be charged that amount. I spent several emails going back and forth with a Eduardo Vallín to try to rectify the issue with no luck. I tried to figure out where their currency conversion was coming from since it did not match the Forex or the Marriott.com currency conversion without a response. If you have a longer stay or are paying a higher rate this could potentially add up to a larger difference. I will end up disputing this with my credit card company and they’ll end up fighting with the hotel and getting my money back. A lot of work and I wish the hotel could have just made it right. Shame. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Great location, Modern Hotel in Santa Fe

Jun 29th, 2019

Hotel was modern, Suite was comfortable for 2, location is the key for this hotel as it is in the middle of the business district. Restaurants and Shopping mall was within walking distant. Breakfast was good but would recommend going out for lunch or Dinner. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Good for business in Santa Fe

Jun 28th, 2019

Stayed a couple of nights at the Westin, the hotel is quite nice and you have easy access to this galeria with restaurants which is a plus. My room had a leak under the sink and at first I thought that housekeeping would look into it but at the second day the floor was still wet so made a complain and at first they tried to fix it and afterwards they moved me to another room. But I believe that housekeeping should have seen that there was a problem. Besides that breakfast is great and the location is quite far from the city center but if you have business on this side of the city, should stayed at Santa Fe. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Nice Hotel with strange lounge "billing"

Jun 4th, 2019

The hotel itself was very nice. Check-in and interactions with staff were all very good. The Lounge on the rooftop had a very nice view. As a bonvoy platinum member I was entitled to free breakfast in this lounge and even though the staff member acknowledged this he said I still had to sign a "bill" which had a charge on it. It seemed a bit strange and ultimately I wasn't charged anything when leaving but it was confusing, especially as I don't speak Spanish. Other than this slight confusion I had a very pleasant stay. TRIPADVISOR.COM USER 

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