The Westin Santa Fe, Mexico City

Avenida Javier Barros Sierra 540 Lomas Santa Fe | Mexico City 01219  [SEE MAP]Mexico City  [SEE ADDRESS]
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Courtesy of The Westin Santa Fe, Mexico City

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at the The Westin Santa Fe, Mexico City

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Guest Reviews

TripAdvisor Traveler Rating 4

Great for business

Jan 15th, 2020

The hotel is very comfortable and the rooms are very pleasant. You got what you paid for, the location is great, you have Samara Shops just in front, and a few great restaurants under the hotel. I recommend you "Jin San" TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Don't get scammed buying a Premium Suite or any premium room, you get any room

Jan 5th, 2020

I was disappointed by this stay at the Westin Santa Fe. The hotel was empty, I have a Platinum Marriott level and I paid 60-70$ for a premium suite and got the smallest type of room on the floor plan even though I made my request for a large room quite clear at check-in. The room I had was nice but was around 300 sq ft. I strongly recommend not to book any room at a higher price then the standard price. I filed a complain with Marriott and a long time later I heard back from Eduardo Vallin at the Front Desk who insists that I was assigned the correct room and stopped communication afterwards although it might take another 2 weeks to get back at me. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Great hotel

Nov 5th, 2019

We loved this hotel. It is quiet, and has great amenities. We ate in the restaurant which turns out to not be part of the hotel and had s few problems there. Mainly noise and the temperature. We also had massages and were disappointed. Are room was very comfortable and had a lot of storage for clothing etc. The staff are super friendly TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Wonderful to be back again

Nov 5th, 2019

Wonderful to be back again service top breakfast is not too extensive but good,ooms very spacious just a pity that the fridge was empty the spa is great to relax after a day of hard work,this hotel is located between many hotels and is easily accessible TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

One of the best hotels in Santa Fe

Oct 13th, 2019

The Westin now part of Bonvoy is a clean and well maintained hotel . The staff are friendly and helpful . The rooms are modern and clean . The Spa is processional , clean and the staff are well trained . I had a massage and it was one of the best ones I have had . The only two constructive criticisms I have are (1) The concierge lounge only has food or snacks at set times , the soda and water are locked between these times and the coffee machine had few coffee pods stocked . The concierge told me I could not take any soda or water from the lounge because it would compete with room service . This is the only hotel lounge that I have had repeated problems with . (2) The Spa does not yet have a contract with Bonvoy to use points so I was forced to use cash . Not a huge problem but a surprise . Other than these two issues , the hotel and staff are great and I will stay again when in mexico TRIPADVISOR.COM USER 

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