The Westin Seattle

1900 5th Avenue | Seattle, WA 98101  [SEE MAP]Seattle, WA  [SEE ADDRESS]
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Courtesy of The Westin Seattle

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at the The Westin Seattle

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Guest Reviews

TripAdvisor Traveler Rating 2

Disappointing

Jan 23rd, 2020

Very disappointing stay at the Westin at the end of December. Check-in was a circus ... took us 15-20 minutes to actually check-in and we were told that our room wasn't ready yet. We left our luggage with the concierge that went smoothly and was told by the check-in clerk that we would receive a call or text once the room was ready. That never came. When we went back to the hotel a few hours later, we were able to check-in without too much issue. The room was actually decent - air conditioning was a little noisy but overall, it was good. Checking out was smooth except for the Elevator ride down. Waited 15 minutes on our floor along with about 5 other couples and the Elevator came once but was packed. We took the stairs down 17 floors as we were tired of waiting. Ridiculous. The big shock came a few days later when my credit card was charged $147 for not sure what - there were no incidentals that we purchased in the room or whatever. I called and they credited the account about 2 weeks later but because we're from Canada, I lost approximately $15 on the exchange. I've stayed downtown Seattle in many hotels and this was by far the worst experience. Never staying here again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Best Hotel in Downtown Seattle :)

Jan 22nd, 2020

I stayed for 4 nights in early Jan. 2020 for a large national conference at a terrific conference discount rate. Westin Seattle is outstanding in every way: beautiful with its twin cylinder architectural design, clean, elegant, right at downtown, and close to everything. The staff members were outstanding, courteous, and lovely. My room was clean, very comfortable, spacious enough, and with elegant decoration. The Business Center in the Lobby offered very affordable printing rate! The Relish restaurant offered delicious food and lovely service. The hotel is also excellently eco-conscious to offer a $5 voucher on food or beverage if one chooses not to order the room cleaned that day. I will absolutely stay there again whenever I visit Seattle, and will recommend it to my colleagues and friends. A very enjoyable stay. Great job! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Denied a refund or credit to future stay

Jan 22nd, 2020

Be careful when booking this hotel. Carefully review your booking dates, because if you make a mistake you will be charged the rate for a one night no-show. That happened to me. I wanted to book this hotel for June, but during the booking I picked the wrong dates without realizing it. I found out from my credit card that I was charged for a one night no-show. When I called the hotel to explain I inadvertently selected wrong dates because I wanted to book two rooms for June, I was both denied the refund and, even worse, I would not be given any credit for the reservations for June. Very disappointed!! This is a five-star hotel treating guests as a two-star hotel!!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Excellent hotel

Jan 22nd, 2020

Wonderful room, was upgraded to 45th floor, great views. Friendly staff....check out is 11 am and they let me keep the room until 3 pm free of charge. Hotel is clean and has great services. Staff friendly and willing to help! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Nice Hotel

Jan 20th, 2020

Hotel is located in a nice part of downtown Seattle. All the employees are very friendly and willing to go the extra step to help out. I had a suite on a high floor that overlooked the city and some view of the sound as well. Only downside was that the rooms could use some updating. TRIPADVISOR.COM USER 

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