The Westin South Coast Plaza, Costa Mesa

686 Anton Blvd | Costa Mesa, CA 92626-1920  [SEE MAP]Costa Mesa, CA  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Nice property in good location

Feb 25th, 2020

I arrived at 10am and they checked me in early which was nice. Overall the hotel was good, service was nice, room service was fast, perfect location for seeing shows or going to the mall. My room smelled like someone had smoked in it, but aside from that, no complaints. Bed was comfy, room was quiet (even though I was next to the elevator), TV had the latest tech for connecting your own devices (I brought a fire TV stick). TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

bad services

Feb 16th, 2020

As an ambassador member with SPG and now Mariott Bonvoy for over 10 years, i never experienced with a service this bad from folks working at front desk. This is a nice facility with nice concierge folks, however front desk staff will need to be re -trained . They don’t listen to guests and continuing making stupid excuses TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great Stay!

Feb 11th, 2020

I visited the Westin South Coast Plaza for a work trip. Our office is in walking distance of the hotel. The customer service is top notch, my room was clean and the food was good. I arrived to the hotel a few hours before check in and although the room I requested was not ready at that time it was ready within an hour, still ahead of check in time. Everyone I encountered at check in was very pleasant and I felt welcome. They offered me a complimentary lunch at the hotel restaurant while I waited for my room, perfect example of great customer service. It was well ahead of check in time so I really appreciated the offer. I had a salmon salad from the restaurant and my room was ready in no time. The room was a nice size with a small couch and chair. There is a small fridge in the room in case you need it. Housekeeping was great, I had no complaints there. I ordered room service twice and it was very quick. The food was good with a variety of options on the room service menu. I ate dinner in the lobby one evening with a coworker and really enjoyed the steak frites. One morning for breakfast I tried the Acai bowl and it was good. I did get a half size portion which was a perfect size for me. The lobby lounge can get very busy but the service there is great. There is an outside patio are off the lobby lounge with a waterfall backdrop. It is very pretty but I did not have the opportunity to sit out there. I believe there is a pool at the hotel but I did not see it. It was a little chilly the week I was there. The hotel is directly across the street from the South Coast Plaza mall on one side and the South Coast Reparatory theatre on the other. There is a bridge that you can walk across to get to the mall so you do not have to cross the busy street itself. The hotel has a complimentary shuttle to/from the airport that leaves every half hour (on request). They have a suburban for smaller parties and a shuttle van for larger parties. If you are at the airport you can call to request a pick up but it will not leave until the half hour. I requested this service and it worked just fine. The hotel is less than 3 miles from the airport, about a 10-15 minute drive depending on time/traffic. I would definitely visit this hotel again if in the area for work. Thank you for making my 3 night stay a pleasurable one! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Excelent Stay

Feb 3rd, 2020

Stayed at this hotel for two nights while on business strip. The location is extremely convenient with restaurants and shopping at walking distance and the rooms are very comfortable / clean. The staff is very courteous and room service is very timely and staff very polite. Couple of suggestions: Add more dishes on the menu (in two days we almost ran out of dishes to order !!) and reduce the valet parking changes ($44 for overnight guests). TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great hotel for a quick getaway

Jan 26th, 2020

Gorgeous views.. spacious rooms. Staff is incredibly friendly. Every need we had was met promptly and politely. Walking distance to lots of restaurants and close to the airport but you would never know as you don't hear any sounds. Would 100% stay here again. TRIPADVISOR.COM USER 

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