The Westin Washington Dulles Airport

2520 Wasser Ter | Herndon, VA 20171-6177  [SEE MAP]Herndon, VA  [SEE ADDRESS]
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Courtesy of The Westin Washington Dulles Airport

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at the The Westin Washington Dulles Airport

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Guest Reviews

TripAdvisor Traveler Rating 4

Not bad for an airport hotel in the Dulles area

Jan 26th, 2020

Honestly, I was spoiled by the plush airport hotels near Heathrow when I lived in the UK. For some reason, the airport hotels in the rest of the world never seem to compare. That said, The Westin is probably one of the better choices around Dulles, and I did a lot of research before I booked. The lobby was stylish and the room were clean, albeit very basic and on the small side. We were on our way to.Japan for a 10 day trip, so we had pretty large suitcases with us. It was a bit of a squeeze getting everything in the room. The bathrooms featured a nice walk-in shower, which is nice when you're preparing for an early morning 14 hour flight. The restaurant had a decent selection for dinner, with some light meal options on the menu. However, it was a definitely on the overpriced side, so maybe consider eating before you arrive if possible. As far as customer service, I can't say that I was blown away. The TV in our room wasn't working. I called the front desk and was told an engineer would be there in 15 minutes to fix the issue. An hour later and no one showed up. We finally gave up and went to bed. The shuttle service in the morning was seamless. Overall, not a bad experience for the Dulles area. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Very nice

Jan 22nd, 2020

We booked this Hotel to be close to the Airport and when we walked in it was very nice. The front desk was so friendly and extremely nice. Our room was very nice and we had a great view. The bed was very comfortable and the bathroom and shower were nice. We ate dinner at the restaurant downstairs and the service and food was fantastic. Checkout was easy and the shuttle got us to the airport right on time. It was only for 1 night, but I would highly recommend this Hotel TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Great option at Dulles

Dec 22nd, 2019

Booked via Marriott for 84$US, given my flight was cancelled due to weather. Waited less than 15 minutes for shuttle to pick up. Check in was quick and was provided a nice room with king bed, clean bathroom with shower, LCD TV with good channels and steaming (happy this is getting more common!) They comped me a free buffet breakfast which was a nice touch. The hot buffet was solid, scrambled eggs, cheese omelette, bacon, sausage, potatoes, breads, fruits, etc.. The gym was big and well appointed, plenty of treadmills, ellipticals, bikes, weights. Pool seemed nice but opening hours were a bit odd (5 to 9 PM on Fridays) and did not use it. Shuttle was very full on way back but timely. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Good sleep but substandard service

Nov 24th, 2019

I shall start with the good stuff. Thanks for the nice upgrade to a suite; the room was nice and the bed very comfortable. I also loved the shower with nice size, great water pressure and constant temperature. Here is what I struggle with: - Pull in and no-one there to help. Go to reception and ask if I can take the luggage cart. Hint: this would have been the moment to offer help! - I ask for parking and am told where to go. It was pouring outside and would have been nice to offer the available valet parking. Hint: did not happen! - The TV is very slow; I mean to react to the remote control and is also regularly jumping. Never seen that before; may be worth checking. BTW, happened on both TVs. - What is the point of having a Bose system in the living when the radio antenna is not connected and it also does not work with the TV? - That breakfast buffet at more than USD20! Get real! - Upon check-out I call the bellboy service; sorry, you will have to wait 15 to 20 minutes. He is out driving the shuttle. Sure, by all means use the same employee to handle two time sensitive tasks! Luckily I already knew a) where the baggage trolley is and b) that I can help myself. When I finally arrived in the lobby, there is a gentleman behind the concierge counter. Hint: could he have helped? No, he just looked at me schlepping the luggage across the lobby and into the car! In short, I would come again for the nice room and bed but then I may be too demanding expecting minimum customer service at a four star hotel. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Clean and comfy

Nov 5th, 2019

I stayed one night while waiting for a flight. The rooms had nice large windows and the bed was very comfortable. Spacious bathroom with a nice tile shower. There is a restaurant on site, airport shuttle runs 24/7 and it is only five minutes to the airport. TRIPADVISOR.COM USER 

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