The Westin Wilmington

818 Shipyard Dr | Wilmington, DE 19801  [SEE MAP]Wilmington, DE  [SEE ADDRESS]
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Courtesy of The Westin Wilmington

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Guest Reviews

TripAdvisor Traveler Rating 5

Great hotel & location!

Nov 18th, 2019

Had a big group stay there for business trip. Staff had room keys all ready upon check-in and made our arrival flawless... the group barely had to break stride walking in towards their rooms after entry. Staff was extremely friendly and rooms were clean, new and ideal for a quick stop. Also several quality restaurants and entertainment options all in walking distance. If you have a group coming in for business, you should stay here and book through Shanice, a true top professional in her field. A+ TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Not Westin Quality

Nov 12th, 2019

Had a very disappointing stay at the Westin Wilmington. The location is a bit isolated and there was a lot of construction going on in and near the parking area for the hotel. We were there for an event based at the hotel, otherwise we might not have chosen to stay here given the location. When we entered our room, it appeared that it may not have been fully cleaned after the prior guest. The duvet cover was wrinkled - hopefully it was because it was not ironed, or worse, they had not cleaned/changed it. Some of the toiletries were clearly partially empty/used (see photo), so we threw them out immediately. There are only two elevators, that were quite slow when we were there. During many times of the day there were multiple people waiting for elevators on various floors. One of the elevator cars had a yellow caution sign folded and leaning against the elevator wall - did not seem to have a purpose and was just left there for two days. All in all not the level of quality or service I have experienced at other Westin or other hotels. Would not stay here again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

What happened?

Oct 20th, 2019

I have been extremely happy in the past staying at the Westin Wilmington. I don't know what happened in the last couple of years, but my latest experience this past weekend was not good. The public areas (guest room hallways and ground floor bathroom) were filthy. As for the suite we'd booked, it took four calls down to the concierge to get what we needed. There were three of us in a room, and only one bed. We thought the sofa would have a pull-out, but it didn't. Ordered a rollaway and came promptly. But without sheets or pillow. When we wanted a few extra packets of coffee for our room the next morning, we were told "only two packets are complimentary -- you have to buy coffee from the restaurant if you want more." The kitchen (not stocked, by the way -- no silverware, no glassware, etc... why have it?) had no trash can; as a matter of fact, the only trash can found was in the bedroom and a small one in the bathroom. Highly disappointed. So my rating went from 5 stars to 2. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great Stay

Oct 15th, 2019

Locale, service, amenities and good food. This place has it all! Nestled in a riverfront area, not immediate on the river front but pretty dang close, this Westin is enthralled with restaurants, breweries, a beautiful river walk that goes for miles and much more. Everyone at this location is very pleasant and professional. The amenities are what you would expect at many Westin’s to include the restaurant. The rooms are clean and comfortable. This is my go to hotel in this area. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Pretty good

Oct 10th, 2019

Over the place is good. Needs some super minor updates. Everything was clean. They had a kid bin and my little ones got to pick two toys! However, I was disappointed with breakfast. I order two pastry dishes (4 small pastries total) and one fruit plate (maybe a cup of fruit and some strawberry dip). It cost $28.80. That was way of priced. TRIPADVISOR.COM USER 

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