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at the The Westin Wilmington
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Sep 19th, 2020
First thing is first, when I checked into the hotel I was not greeted properly and was treated as a annoyance. I come all the time and I was met with attitude. I asked for a room with a view, but was given a room that did not have all the lights working as well as no view. I am a Gold Elite Member and that morning I requested a 2pm checkout that I can have. The night auditor told me she put it on the account, however, when my boyfriend got back to lay down at around 12 he came in and the room was completely stripped! I then called back and was met with an indifferent manager who told me although he saw the 2pm checkout that my boyfriend was unprofessional and yelled at the front desk agent which clearly did not take place. There wasn’t an apology but a “yeah we did this but you guys reacted wrong” kind of attitude which wasn’t the case at all. I worked at the Marriott and never experienced as much lies and attitude like this one. HORRIBLE! The only associate who has been kind and helpful was James Hodges. TRIPADVISOR.COM USER
Victim of the coronavirus.
Aug 27th, 2020
Had a one night stay at the Westin in Wilmington Delaware visiting friends in Newcastle. Cannot tell you how disappointing it was. I understand all the restrictions we are under associated with coronavirus. I appreciate the cleanliness and distancing, however it does not mean that the staff cannot be friendly and interactive even if from a distance. Play frankly looked afraid rather than helpful. Other than the front desk girl, who was not particularly friendly, no one at any point said hello or bothered to greet us or be cordial. The Hotel was very clean although our room was set up at in a somewhat unusual fashion. I appreciated the coffee machine but there were no bottled waters. We did have breakfast in room which was below average but it was conveniently delivered. Check out was as check in, impersonal. This was a hybrid couples night out along with doing some business for a local Wilmington company and I must say I'll be looking for alternate accommodations my next visit despite being a Marriott Gold member. TRIPADVISOR.COM USER
Apr 16th, 2020
Due to caronavirus, the hotel was virtually empty, - less than a dozen cars in the lot, yet they put someone in the room next door on our 7th floor! Big shower w/rain head & handheld, but ceiling was peeling. Appeared to be older unit. Nice little lounge had 6 bar stools & 6 draft beer taps, but all closed due to virus. No buffet in am, but we were given a meager to-go bag. NO FREE INTERNET!! - Couldn’t believe that! TRIPADVISOR.COM USER
Nice place to stay
Mar 6th, 2020
Nice hotel. We stayed in a suite and the only thing that they could improve is some of the furniture is nicked up and worn but it was just several pieces. The bed was good and the staff were friendly. The breakfast was very good. TRIPADVISOR.COM USER
A nice hotel with a staff that aims to please.
Feb 27th, 2020
We spent 5 nights at the Westin Wilmington for a conference. The beds were comfortable, the room well appointed,and it was very convenient to the convention center. The staff was all friendly and the food served in the dining room was very tasty. TRIPADVISOR.COM USER
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