The Westin Wilmington

818 Shipyard Dr | Wilmington, DE 19801  [SEE MAP]Wilmington, DE  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 1

Westin Wilmington Employees stole an Apple IPhone from a guest, Peeling paint.

Jul 8th, 2019

My girlfriend and I checked into the Westin Wilmington on June 17 for a 2 night stay. On the morning of June 18, she had a new Apple IPhone delivered overnight delivery by UPS . The Front Desk signed for the package and sent it to Housekeeping. In about 20 minutes, my girlfriend called the front desk looking for the newly delivered IPhone. Housekeeping delivered the package to our room opened up and filled with mini deodorant sticks and no IPhone. It will be three weeks tomorrow and there has been no returning of Emails, or phone calls , to us. Beware of the staff and Employees of the Westin Wilmington Delaware. They stole a new IPhone from a guest and seem to not care about it at all. To my knowledge , the thief or thieves at the Westin Wilmington Delaware are still working there. There is also peeling paint in the bathroom of room 815. There were no coffee packets in the room and the housekeeping person did not have any and never brought any to the room. The Front Desk told us where to park ,in the large lot right across the street from the Main entrance. Our car was towed , also. This place is a nightmare! The response to all of this from General Manager Bill Silva was unbelievable to me. How anyone can run a Hotel like this is just beyond belief. He basically did nothing at all and let the thieving employee, or employees just do what they want. I am unhappy that I have to give even one star to this Westin Hotel. Never again will I stay at a Westin. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Great stay and and accessible to river walk

Jun 30th, 2019

stayed for three nights and thought the room was nice, beds were comfortable and it was very quiet, despite the fact that many kids were staying there. Had a nice lobby and I liked the touch of essential oils in the room. You can easily walk the riverwalk and many restaurants are in walking distance. Parking was a bit confusing- need better signage but it was free. I wish they had had coffee in main lobby! It did look like it could use a deep cleaning- elevators and common areas were a bit dirty- I never once saw housekeeping which is odd- however my room was cleaned. The staff was very helpful and friendly and also drove our shuttles to and from our events. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Expected Better

Jun 19th, 2019

Although the location was nice, near the riverwalk, we were a bit disappointed in the hotel. Upon arriving there was no signage or direction for parking, so we parked in a random lot across the street. Front desk staff was very friendly. The room was not what we expected. Rooms look like they need a deep cleaning or renovation. The mattress was unzipped from its base and was old and uncomfortable. Food was littered on the carpet near the bed. Pillows are very soft and uncomfortable as well. We had our do not disturb sign out. Happened to see a room attendant in the hall and asked for wash cloths. Clearly stated that we did not need our room cleaned and went in to nap. The same attendant knocked multiple times before we got up and went to the door. Upon asking what she needed, she asked if we wanted our room cleaned. Needless to say there was no napping to be had. Disappointed that basic policies could not be followed. We would not stay here again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Very nice stay

Jun 10th, 2019

The hotel was a very nice and clean hotel, even smells nice entering in. the staff was great and professional. plenty of parking and nice area. will even be better when they get done with renovations they are doing with the Riverwalk. I would definitely stay again TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Decent for a Westin

Jun 4th, 2019

Stayed two nights for a conference. The lobby was cool. The beds were comfy as usual and the rooms were clean. Bathrooms could use an update - lots of peeling paint and dirty walls. I dined in the restaurant and the food was good. Guest service at the property was excellent! TRIPADVISOR.COM USER 

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