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at the The Westin at The Woodlands
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Poor Customer Service
Nov 6th, 2020
While visiting our son that lives in Houston, we like to stay close to him for visits, so we have been staying at the Westin for our monthly visits for the past 3 months. Service at the front desk has been sketchy, real hit or miss which is very disappointing. My husband and I travel quite a bit and stay at a lot of 5 star hotels, and although I know the Westin isn’t the Four Seasons Hotel brand, we shouldn’t be receiving Holiday Inn Service, so to say how disappointed I am is putting it mildly. They do not clean and service the rooms everyday and don’t even check to refresh the toiletries or replace towels and don’t even tell you this when you check in! When I called to ask for towels, I called the front desk and the phone rang and rang and when they finally answered, I was put on hold for 10 minutes and when I complained Ms Elena at the front desk rudely complained that “they were helping people check in”, well what about helping the guest that are already here too! This is a large hotel and is Ms Elena the only one working?? Another reviewer complained about the music playing so loudly and they are correct on this, so if you want to go to sleep before 12am and aren’t a heavy sleeper, then this isn’t the place to go. We love staying at the Westin in Atlanta and have always had great customer service, so if good Customer service is important to you, I would skip staying at the Westin in The Woodlands. TRIPADVISOR.COM USER
Oct 27th, 2020
Valet is currently closed due to COVID restrictions but the parking garage is literally across the street. The hotel will validate your parking pass at check in so it is completely free. Hotel is very modern and clean. Huge help having the light switches labeled. Sometimes at other hotels, I feel like I spend 15 mins+ trying to figure out what switch belongs to what light. Restroom is very large and the shower even has a bench in it. Lots of dining options within walking distance. TRIPADVISOR.COM USER
Sep 25th, 2020
Parking and check in were simple. The staff was friendly. The room was clean and the hotel it self was nice and clean. COVID-19 precaution in place. Plenty of dinning in the area. Dinner at the restaurant of the hotel was very good and price was not bad. Will be back again ! TRIPADVISOR.COM USER
At the center of things
Sep 23rd, 2020
I stayed 2 nights so I could visit a friend in the Woodlands. Check-in was easy and very amiable, and they validated my parking in the multistory lot just a couple of minutes walk away (it was well signposted by the way). Rooms very spacious, clean, and comfortable. There was some noise (I was on the 9th floor) at night due to the partying going on amid the pandemic along the road--I've heard much worse. Plenty of places to walk around the hotel in and Starbucks in the hotel was open. I'd come here again. TRIPADVISOR.COM USER
Sep 12th, 2020
Beautiful hotel but the club close by kept us up all night long. The music was unbelievably loud- I mean we could barely hear the tv. I would strongly discourage anyone from staying here due to the noise level from the club. TRIPADVISOR.COM USER
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