The Westshore Grand, A Tribute Portfolio Hotel, Tampa

4860 W Kennedy Blvd | Tampa, FL 33609-2524  [SEE MAP]Tampa, FL  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 1

Nice hotel, but horrible customer service

Feb 14th, 2020

The hotel itself was very nice, but some of the worst customer service I have ever encountered. I had a minor billing issue that was caused by the hotel and took over 3 days to fix, despite my repeated calls to the hotel, and zero attempt to rectify the situation. Every time I called I was either put on hold for 15-30 mins, or transferred to different departments where I was told it was resolved when they never actually took care of it or did what they said. Only received any help or follow up after 3 days, but ultimately the only way it was fixed was by Amex stepping in. Would not come back here. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Good Location Hotel Needs Work

Feb 11th, 2020

When I checked in the toilet in my room was running. The handle would not engage. When I checked out the toilet in the public facilities was not working. I think $30 for cold French Toast was ridiculous. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Very good hotel

Feb 10th, 2020

The hotel is uber clean (important to me). The staff is responsive and the bed is VERY comfortable. Super close to the International Mall. I checked in at night and the parking lot was a little scary. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Good place for a conference

Feb 10th, 2020

I stayed for a weekend conference and it was good for our needs. The guest room was spacious, fabulous air conditioner kept the room cool. Room had microwave, fridge, etc. No hallway noise so sound insulation was great and my room was directly across from an elevator. Parking on-site in a garage was free, valet was available but for a fee. Restaurants nearby and a convenience store. No movie channels on the rooms. Hotel pricing for food so you might want to bring your own snacks. Breakfast buffet was good but an extra fee. Lots of fresh fruit, problems keeping up with hot water for tea. Staff nice and helpful. Building renovation going on so a little confusion with signage. Fitness room has a nice view, good number of machines. Do NOT recommend Shula's bar service although restaurant was fine. Wifi in guest rooms is different than wifi for meeting rooms. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Check in was a breeze with mobile key

Feb 10th, 2020

We were only there for a very short one-night trip; however, the check in process was a breeze as we were able to check-in using the mobile app and they sent us a key directly to our mobile phones. amazing as we arrived late and tired and we were able to go directly to our room and skipped the front desk all together. i wish all hotels did this. genius! TRIPADVISOR.COM USER 

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