The Yeatman

Rua do Choupelo (Santa Marinha) | Porto 4400-088  [SEE MAP]Porto  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 2

Not five star service

Jul 18th, 2019

Not enough staff on service at this supposedly five star hotel. Not enough concierge, receptionist or wait staff in the dining rooms. Had to wait long time for service on many occasions. Called for bellman and waited over 15 minutes for them to arrive. Used to higher quality service from top level notes. Rooms a little worn out as well. They were very accommodating at check in. Slept in port bed TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

I loved the Yeatman

Jul 17th, 2019

• This was our favorite hotel from our trip. • We really loved the hotel’s location on the Gaia side of the Douro River. You decompress after the frenetic pace in Porto. • Entrance and lobby in on 9th floor and rooms are on 2-7th. The lower the floor the less the view quality. The rooms on the higher floors have a significantly better view than the lower floors. Once you get to the third floor, the view of Porto becomes a bit obstructed. • Rooms are elegant and large with a “pillow menu” to allow each guest to decide the type preferred. • Plug-ins for USB ports are abundant in the room • The room was very clean, and serviced when desired with a tag you leave on the door. • There is a nice patio overlooking a beautiful view of the Douro and Porto, with all its color. • After dinner drinks overlooking Porto is fantastic, again it is Europe and be prepared for large inhales of smoke. A small collection of ports to choose from which was both a little disappointing. There was a live 2-piece entertainment on both nights that we really enjoyed. • Breakfast is on 8th floor. Word to the wise…immediately order coffee and tea as this takes a long time. Better option is to go to the coffee person in the buffet room and get it yourself. Plenty of food options from eggs, to meats to cereals and pastries. • Turn down service is 700-730 and the staff really likes to do it at that time. The chocolates are some of the best. Smile at the housekeeper and get some extras. • Room service was incredibly quick for bottled waters at the end of the day. • If you are using the Concierge, make sure Manuel is included. Some of the others claim to be a Concierge, but Manuel is really the person to handle your requests. • There is a wine shop in the building where you can purchase and ship to the US; You can also bring your own bottles and items and they can assist in the process. Make sure you fill out a separate form at Concierge, leaving payment information is not sufficient. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Wonderful Hotel

Jul 15th, 2019

Beautiful rooms with large balconies overlooking the Duoro River and the main city of Porto. Friendly and helpful staff. Was a bit nervous that the elegance made it less than kid-friendly, given my rambunctious 8-year old grandson, but they were very tolerant! Bit of a hike over the bridge to the city but well worth it. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

The worst experience

Jul 14th, 2019

We didn't stay. We only booked a table for lunch. Thank god we didn't stay. The worst experience we have ever had. Sat in the restaurant for 90 minutes begging to order, then food not arriving. We have a 19 month son, he was starving by the end so we walked out to try and find food for him elsewhere. Not one manager came up to speak to us. And to this date, the general manager at the hotel has bothered apologising in person. If you value your time, want to be treated well and want to enjoy a nice meal, this is not the place. Walk five minutes die. The tiad where the service is better and you are treated like you are welcomed. Can't comment on the food, they never bothered serving us. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Loved this place!

Jul 14th, 2019

Porto was our final stop of our trip and we couldn’t have chosen a better place to end our vacation. The room was great with a view of the city and the bathroom was spacious. Staff were so pleasant and helpful. Not inexpensive but worth it! TRIPADVISOR.COM USER 

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