Marriott Downtown at CF Toronto Eaton Centre

525 Bay Street | Toronto, ON M5G 2L2  [SEE MAP]Toronto, ON  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 3

Lockdown in Toronto, basic at best

Dec 22nd, 2020

Stayed for 2 nights during stopover to Toronto before an international trip. I have stayed at this property before and enjoyed it for the most part. Unfortunately Toronto was in full lockdown and this limited the property amenities severely. While that factor is not the fault of the hotel, it was bare minimum regardless. The location is excellent and central but Eaton Centre was all but closed making it pointless. Despite being a Titanium Elite member I was disappointed not to be offered a room upgrade, especially as the hotel did not appear anywhere near being at capacity and the property could not offer any amenities at all almost. My room was instead stuffy and somewhat dark and overlooked a homeless encampment that has sprung up in Trinity Square adjacent to the Eaton Centre and a church. Somewhat updated but still felt far from fresh. Staff was pleasant enough, especially front desk, but otherwise could not really 'enjoy' a stay that consisted of my room and nothing further, given that the Club Lounge, gym, restaurants were all closed. Not even room service offered. Doubtful I'd consider a future stay given the area has become seedy, sadly, and there is nothing terribly outstanding about the property itself. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Great Lounge, Great Staff!

Dec 2nd, 2020

One of my favorite locations in Toronto. Love the location and the property. Sometimes the price is a bit out of reach, but I have stayed here probably a dozen times and generally feel like it is a decent value. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Excellent service

Nov 27th, 2020

My husband and I were staying at this hotel because he was having knee surgery at a clinic there. We booked 5 nights but 2 of them I was alone as he was staying at the clinic. The front desk staff new this and were so good to me making sure I felt safe. The staff are truly wonderful and are the reason we would stay here again. I hope the management read this and let them know what an asset they are to the hotel. Thank you. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

A professionally run operation

Nov 24th, 2020

For me this Marriott ticked all the boxes, including the ultra courteous and helpful staff, the clean quiet rooms, the large and up-to-date TV, the walk-in shower, and the reasonable rates for a quality hotel in downtown Toronto. Special mention to front desk person Fortunato, who could not have been more pleasant to deal with. This operation is a model for all hotels to emulate. We'll be booking again soon. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Great location, friendly staff, quiet night

Oct 22nd, 2020

Stayed at the Marriott at the Eaton Centre due to its proximity to Toronto General Hospital. Free parking was the deciding factor between several local hotels. Stayed on the 15th floor which was very quiet. Free internet with Bonvoy membership. Very easy and friendly check in and out. Felt safe with COVID precautions. Quick walk to Toronto General. Could leave car in parking garage for 24 hours which was so convenient. Thanks for a stress-free and restful stay. Would definitely return. TRIPADVISOR.COM USER 

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