Marriott Downtown at CF Toronto Eaton Centre

525 Bay Street | Toronto, ON M5G 2L2  [SEE MAP]Toronto, ON  [SEE ADDRESS]
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Courtesy of Marriott Downtown at CF Toronto Eaton Centre

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Guest Reviews

Tripadvisor Traveler Rating 5

5 Star

Sep 8th, 2020

The location, the rooms, the modern-ness and cleanliness of this hotel and the views are perfect! Loved our stay and will come in the future. We booked last second and everything was quick and easy. Fast walk to everything at the core of downtown. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Relaxing and enjoyable

Aug 23rd, 2020

Quite, clean and relaxing. Right beside the shopping center. Beds a little small. Pool clean and warm. Walking distance from many attractions, restaurants and shops. What was perfect for the children was Netflix for the tv!!! Thanks again for everything! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Not happy

Aug 17th, 2020

We stayed here for 3 nights last week, and was quite disappointed. I know that with COVID things have to be different. But the pool was open and not cleaned, the pool it self needed clean and the pool deck was very dirty. The outside area was disgusting, feathers and bird droppings. No maid service, which was fine, but no replacement of towels or others things like coffee, you had to go to front desk. No maps or anything in room which again I understand but I think at check in could have been offered TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

My Home away from Home

Aug 4th, 2020

I recently stayed at the Marriott Downtown Toronto for almost 7 weeks. As you can imagine, the needs of a long term guest are more and different than the short term stays. I am grateful to Ms Heather Guay for helping me every step of the way - from anticipating the room requirements, adding additional things which are required on day to day basis, and being available throughout my stay to help in any other possible way. This proactive approach and customer focus was apparent throughout my stay with the attentiveness and professionalism of the Marriott team but I want to specifically acknowledge Nicholas and Constance for their excellent help. I would go to them with many requests but would always be sure that they will be handled the right way and in a professional manner. Thank you to the Marriott team, and specifically to Heather, Nicholas and Constance, for making me feel at home and making my stay comfortable and memorable. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Excellent service in a clean modern centrally located property

May 20th, 2020

Stayed a few nights at the Marriott which is near the Eaton center and trinity square of the university. In fact, I could see the Trinity sq from my window. As I was traveling during the lock down with Covid19, my meetings were being cancelled or being rescheduled to an online meeting. I went to the hotel to drop off my bag but asked if I could check in early. It was 10:30 am. They checked my Bonvoy status and simply said no problem sir. In addition they provided me with an upgrade to a corner suite and a late check out. I held a meeting in my suite and the room service staff made up a nice fruit and pastries platter. Room was clean, comfortable. Overall, I had great service from the front desk to the room service staff. It seems to be a well run hotel. Well equipped fitness center. TRIPADVISOR.COM USER 

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