Marriott Downtown at CF Toronto Eaton Centre

525 Bay Street | Toronto, CA M5G 2L2  [SEE MAP]Toronto, CA  [SEE ADDRESS]
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at the Marriott Downtown at CF Toronto Eaton Centre

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Guest Reviews

TripAdvisor Traveler Rating 5

A new favourite

May 19th, 2019

We were planning a birthday celebration for my 85 years young mum in law with family coming from the US, London, ON and Stratford. We booked tickets to see Come From Away on Sunday afternoon so we wanted a hotel that was close to the theatre. We have stayed in many of the 4 star hotels in downtown Toronto, but the Marriott was one of the best and fully deserved the 4 stars, unlike some of its neighbours. The rooms were very nice, the staff were friendly and there were extra touches that really made it a special experience. When our server at breakfast learned there was a birthday she brought out a lovely cake. When our car came from valet parking we were offered bottles of water for our journey home. We can’t say enough good things about this hotel and we hope to return soon. Even the party girls next door to our room couldn’t spoil our stay. One call to the front desk and security were despatched very quickly. All was quiet after they were asked to keep the noise down. It was special weekend made even more special by the Marriott. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Deception

May 19th, 2019

I was really looking forward to staying at the Marriott. Before the merger, I was always staying at the Sheraton. In any case, this review is for staying there twice in the same week. Upon first arrival, I was told that the club lounge was closed on weekends but that I could have breakfast in the restaurant if desired. Being a Vegan, I normally do not choose this option because I am often disappointed. However, the person checking me in told me they had great Vegan options so I picked the breakfast. As i imagined, I was disappointed..there was nothing but fruits, bread, peanut butter and dry oats. I decided to use the chatting app to voice my comments. The room was spacious and comfortable, although the smell was not so good upon entering. I think they use a cleaning product to remove odour that is quite strong. Water pressure was excellent. Before arriving for my second planned stay, I received an email from the mgmt of the hotel that the restaurant chef & manager would like to meet me. Upon arriving I wrote back that I would be in the lounge the next morning around 8;30 and would be happy to meet them. I never saw anyone, the food was the same...I had bread with a banana & peanut butter. To this day, I have not received any replies. Maybe the email was to ensure I would not cancel my second stay. I used a Suite night award and it was accepted for this room, however it was the room right next to the elevator shaft and the room is right behind it. My profile says that I do not want these rooms since you often hear the elevators going up & down. Overall I was very disappointed. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Typical North American hotel

May 13th, 2019

Best is the location of the hotel. Near Yonge street and adjacent to the Eaton Centre make a stay really nice. Don't expexct the staff to be competent. They are nice, polite and helpful, but don't expect anything more from them (front desk especially). The Marriott Bonvoy program promises upgrades to Titanium members. This hotel does not care about this promise. If you ask for an upgraded room they'll give you a different room saying that it is bigger and nicer. Once you arrive there you'll realise that it is exacly the same as you got initially. The breakfast buffet is basic but sufficient. The "egg lady" is awesome. Always smiling and ready to fulfill all your eggy breakfast requestst. The buffet does not provide any food for dietary special needs. No gluten free bred, no lactose free milk. If you have the privilege to eat in the lounge the coffee barista is always willing to serve you with great coffee. But don't go to this lounge if you expect a smile from the employees working there. The gym is great! Nice equipment, great view! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Fantastic

May 10th, 2019

Stayed here for two nights while in town for work. Superb service all around. From reception to hotel bar and restaurant. Rooms are great, bed is super comfortable, shower is just the right pressure. Will be staying here again on the next visit TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great hotel for location and service

May 6th, 2019

If you looking for a great place to stay while in downtown Toronto, this is the place. Great service, great location, comfortable, and you can walk everywhere you need to go! Service was impeccable from the front desk, to maid service and concierge. TRIPADVISOR.COM USER