Tortuga Bay

Puntacana Resort & Club | Punta Cana 23000  [SEE MAP]Punta Cana  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Wonderful stay at Tortuga Bay

Sep 9th, 2019

We recently spent 3 fabulous days at Tortuga Bay. I can’t start without giving a big shoutout to Brainham, who went over and above his duties to accommodate every need we had during our stay. I need to thank all the team for making our stay as comfortable as could be, since I was checking in with a painful sprain on my ankle that made my walking very painful. We did have a reservation for a junior suite, located at the second floor of the villas, and considering the stairs to access it, our villa manager made possible to arrange our stay at a double room gorgeous villa, with direct access to the beach. Not only we were upgraded, and our previous rate was honored, we also got a villa steps away from the bar, pool and restaurant, so I could minimize my walking. The villas are dreamy and so well appointed, decorated originally by the man himself, Mr. Oscar de la Renta. No photos from the website can give really justice to the beauty of the area itself, it’s one of those places that you have to be there to appreciate the atmosphere. The service was outstanding; each and everyone that I met was so nice and helpful, from the beach personnel to the bar and restaurant waiters. We also enjoyed driving around in our personal golf cart, that we even drove twice to La Yola restaurant for dinner. What a pleasure to feel the nice breeze on our faces! We hardly left the area, actually cancelled a couple of dinner reservations twice, to stay and enjoy the excellent dining at Bamboo Restaurant. Tortuga Bay also has a vip treatment for their guests at the airport, so after driving us there, a charming lady received us and helped us and rushed us throughout security and checking in. Unfortunately we entered the island with a reservation at Westin (four days before), and got none of this aid, that had us doing two hours of lineup for customs only! Fortunately my accident occurred at day two of our stay, so it wasn’t a problem other than standing the heat and humidity. We definitely think we will return again in the future, thanks Tortuga Bay team for an extraordinary experience! P.S.: Forgot to comment on the sargassum problem. The Punta Cana Resort area ecologically controls very well the problem. They have floating barriers, that stop the sargassum from getting to the coast, a more natural way to collect it and prevent decomposing when it reaches the beach. They also run several times during the day, a truck to sweep whatever reaches the sand. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Spctacular Experience!!

Jul 27th, 2019

Your pampering begins when you are literally met by a person from the hotel as you get off the plane at the airport. You are ushered through customs and taken to baggage claim. The hotel then drives you to the resort where you are met by a concierge who is assigned to you and anxious to organize any and all dining or activities that may be of interest to you. There are not that many villas, so they can really provide personal service. Lorraine Salvador was our concierge, and she made our stay at Tortuga Bay memorable. The rooms are spacious, there are numerous quality dining choices, the beach is lovely, the pool has ample lounge chairs, each villa provides you with your own golf cart and bicycles and the service is outstanding. If you are looking for a romantic getaway, this is it. If you yearn for a relaxing vacation with the opportunity to be pampered, this place is it. You don't even think about leaving the property because you are content. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

World-class, unbeatable family trip to Punta Cana!

Jul 20th, 2019

We just returned from an outstanding family vacation to Tortuga Bay in Punta Cana July 14-19. We enjoy relaxing beach vacations. We have been to Costa Rica, Playa del Carmen, and Hawaii as a couple, and have since taken our daughter to Belize, and Key West. Those destinations are all beautiful and I would not try to pick a favorite. However, Tortuga Bay Hotel in Punta Cana unequivocally provides the BEST accommodations and BEST level of service of any hotel we have stayed at. This was also the SAFEST we have ever felt traveling abroad. This particular resort owns a large swath of land, including neighboring resorts and even the area where the marketplace and shopping area reside. So, everywhere you go is private land, even the golf cart path alongside the main road that leads between the various resorts, golf courses, and other amenities. The resort even owns the airport itself (!), which if I’m not mistaken is the first privately-owned international airport in the world. This allows Tortuga Bay to provide unparalleled service, comfort, and security. As a guest of Tortuga Bay, someone is personally assigned to escort you all the way from the plane, through airport security, and to the hotel. The moment you step out of the plane, a friendly face is there to greet you and drive you on a golf cart from the plane to a private lounge at the airport where they speed you through a customs check, and retrieve your bags while you relax. There is nothing else like it. We were soon lead from the lounge to one of Tortuga Bay’s limousine-black courtesy vehicle SUVs, and were checking in at the hotel in under 10 minutes! It's the same process in reverse when you return to the airport on departure. (The surrounding airport is tame and we would have been perfectly at ease doing things the “conventional” way, but the private process was so unique and extra-special.) Service is part of the culture at Tortuga Bay. This includes everyone, from the drivers, to the groundskeepers, to the restaurant staff, to the Villa Managers (your sort of private concierge on speed dial), to the housekeeping staff…anyone and everyone you might happen by during your stay. The resort hires great people and keeps them around a LONG time. The least-experienced driver has a decade of service to the hotel. These are engaging and charismatic people who genuinely enjoy being there and providing the highest level of hospitality and a memorable experience. A brief note on the rooms – they are ALL nice, but there is some variability in different units of the same floorplan, depending on your preferences. We had the luxury of spending most of our stay in a beach-front 2-bedroom unit, which made us feel like royalty. But, we also checked out the beach-front suite and even the ocean-view suite and they were all magnificent. There is so much more I could say about the perks and benefits and scenery and activities, but you can read about those in countless other 5-star reviews of Tortuga Bay on travel sites, U.S. News and World Report, and other sources. If you want a breathtaking, memorable, and SAFE trip to the Caribbean, we wholeheartedly recommend visiting Punta Cana and staying at Tortuga Bay. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Best hotel experience EVER!!!

Jul 4th, 2019

My husband and I have recently returned to London after spending 6 nights at Tortuga Bay to celebrate our honeymoon. I work in the travel and hotel industry and I have had the privilege to stay in many nice hotels around the world but I definitely believe that my personal experience at this hotel has been by far the most incredible and hard-to-beat one in terms of customer service! EVERYONE is a shining star! From the Villa Managers to the Housekeeping Team, from the waiters at the restaurant to the staff working at the beach, etc. Everything was absolutely on point, every single person we met was so helpful, reactive, kind and everyone had always a huge smile on their face. Special praise goes to Malvis, one of our Villa Managers. Malvis was simply unbelievable!!!! From the day we arrived and we stepped out of the car the hotel provides to all its guests she was phenomenal! Her approach, her discretion, kindness and smile are one of a kind. Our honeymoon will be forever in our hearts and minds thanks also to Malvis! We cannot wait to go back to Tortuga Bay!!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Weekend Retreat

May 19th, 2019

Tortuga Bay Hotel was exactly what we needed! This was our first time to DR and can’t believe we missed so many years of vacationing here. The people, service, and views are some of the best we have experienced and rival that of Hawaii and many other Caribbean islands. It is the perfect place to unplug, relax, and reconnect for a long weekend get away. It is low season and you feel it. We must be one of only a handful of other couples staying at the resort. But, there are only a 15 or so Villas and I can’t imagine this place ever feeling crowded. We are typically the only ones at the beach or pool making it feel like our own private paradise. Service is quick and impeccable. Everyone receives there own local cell phone and the Village Manager is just a quick call away for anything you need. The restaurants so far have been great. Bamboo, the chef came out and suggested a few things not on the menu which were great. Bachata Rosa at the Blue Mall was fun and a quick drive away. Expect to pay for food and drink but not any different than a typical night out in NYC. I’ve read about the seaweed problems, and it is real but did not impact our weekend at all. They are constantly tending to it and is a country wide issue from what I can tell. There is a white barrier a hundred or more feet out that may bother some as they try to minimize the inflow of seaweed, but we could easily look past it and did not really bother us. Besides beach and pool, Spa was amazing as was the Natural Lagoons at the Reserve. I’m sure there is more to do (zip lining and other adventure parks for example) but I would recommend a relatively short trip as it does seem limited in that respect. I would recommend Tortuga Bay Hotel for couples who need a break from their busy lives to relax, unplug, and reconnect. TRIPADVISOR.COM USER 

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