Tortuga Bay

Puntacana Resort & Club | Punta Cana 23000  [SEE MAP]Punta Cana  [SEE ADDRESS]

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at the Tortuga Bay

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Guest Reviews

TripAdvisor Traveler Rating 5

Tortuga Bay Hotel at Puntacana Resort & Club

Jan 30th, 2020

Puntacana Resort & Club is truly all inclusive across-the-board. From the moment we stepped off the plane until the second we were boarding for our departure, we were taken care of every step of the way. When we arrived at Punta Cana International Airport, we were immediately escorted to VIP reception by Eraysa Hernandez Servino. This advantage takes you out of the crowd and into a relaxing oasis that is a private lounge equipped with drinks and snacks. Here, a representative asks for your passports and checks you in with a private TSA agent who whisks your party away to immigration and customs. This is the perfect way to travel; cutting all the lines while enjoying personalized service throughout one of the most taxing aspects of your vacation. You are then escorted to your transfer company, which is a private SUV that takes your party to and from the Puntacana Resort & Club property. The best part is, this whole service is included in your stay at Tortuga Bay Hotel! Puntacana Resort & Club offers a variety of eloquent hotels, world renowned golf courses & club, luxury real estate and home rentals in the Dominican Republic. There are 7 restaurants, three 9 hole courses and an 18-hole course. It is simple to make your way around the expansive property, because every villa is provided with a golf cart, or two, depending on how many people are in your party. The Corales 18-hole course is a PGA golf course, which is binded in a 5 year contract with the PGA Golf Tournament that makes its mark there every March. It is truly a golfers paradise. This resort can be for any type of traveler, as they offer golf packages for those interested, while easily having the convenience of a spa treatment at 6 Senses; the spa located on the property. While staying at the property, we had the luxury of staying in one of the villas at Tortuga Bay. There are 13 villa complexes, all either ocean front or ocean view. The expansive property is designed by the late Oscar de la Renta. There is even an Oscar de la Renta boutique on the property, which we had the pleasure of visiting. The villas are impressively furnished with luxury furniture, cedar closets and state of the art appliances. We were able to make a day out of our time at Playa blanca. This beach offers a load of activities and a menu from The Westin. The beach was buzzing with kite-surfers, beachgoers and some locals selling authentic Dominican items. Later that day, we went for dinner and drinks at The Restaurant at Tortuga Bay Lounge. This hideaway offers a large selection of Dominican delights including hand rolled cigars. When the night was over, we returned to our villa where our own Butler had a soaking tub for us waiting after dinner. The owner of Puntacana Resort & Club and the Punta Cana International Airport; Frank R. Rainieri, truly knows how to wow guests. This AAA 5 Diamond Awards hotel genuinely offers exceptional and consistent service all around. While touring The Westin, located on the property, we had the pleasure of being shown around the hotel by Fernando Jose, who has been working for the resort for over 38 years. I must also applaud Jessica from Marketing at Tortuga Bay Hotel and Carmen Torres; the director of sales who basically runs the complex. The staff made our trip uniquely individual and absolutely memorable. When it was time for us to depart this premier location, we boarded our private vehicle that transferred us back to the airport. Just as we were arriving, we pulled in right behind a bus of about 40 people. Usually, this would have caused major stress and setbacks. However, because of our VIP Service, we were granted “luxury travel until the very last minute”. Throughout the process of our departure we were escorted by a representative who not only guided us past the long lines to the premier access checkout, but also carried our luggage throughout the entire process. After all the ticketing and checkout was completed, we were relaxing in our private lounge until it was time to be escorted to our gate. Dilemy Javier was a star service attendant throughout our time in the lounge, and made us feel comfortable as ever while we awaited our departure. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

The Best of the Best

Jan 23rd, 2020

If you want to be treated like royalty- stay here. The staff go above and beyond in everything they do and their hospitality is out of this world. We keep coming back to this amazing boutique property and the extra bonus is they allow furkids. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great plce to relax.

Jan 19th, 2020

Windy here at TBH this week which us more like November weather than January's. This was our 17th trip over 14 years so that demonstrates a deep love for thier special and consistent service that you get here. Few suggestions; best place to swim is just 30 yards down to the left by 7th green. that is where the house owners swim had super spa treatments from roxanna, mercedes, and daniela try bachata rosa for dinner and ask to sit in the performance room also had nice off site meals at Isabella, la cava, and nakamura. there is a new wine store in the village, cava alta, next to the la cava; we bought some nice wines there for our room I played Corales three times with the caddy Alfredo. Hard course to play with strong ocean breezes..soon the whales will go right by the course on the way to samana bay we walk the beach to mare' and get wood fired pizza for lunch take your gold cart to both the westin for their hot tub or playa blanca for dinner/lunch and shallow water beach ready to book 2021 trip! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

A true gift by the sea!

Dec 29th, 2019

It is with pleasure that I tell the story of this amazing place. Tortuga is small with villas that overlookr the water and sand. Everyone has a golf cart, although most people just enjoy each other and the staff near their Villa. The Bamboo restaurant will cater to all of your savory wants, like a freshly caught whole fish. There are two golf courses near by and easily accessible but for amateurs, we enjoyed Cana. This is our return stay and yes we will be back. We met a wonderful new friend Alejandro from New Mexico last year and the three of us met again this year. By the way, Southwest flies direct from Baltimore. I must mention you are whisked away after landing, like a rock star, and the rest including immigration and bags are handled by a representative. I have saved the best for last - Beddy the bartender, servers as well as the manager Roger, & other concierges and housekeeping staff are a 10 out of 10 ! Our last night, housekeeping filled the jacuzzi in our room with warm water, bubbles and yes rose pedals all around. We will return next year. Who wouldn't ? TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Absolutely Incredible

Dec 23rd, 2019

My wife and I stayed for three nights. The staff pamper you from the moment you arrive until the second you leave. All of the employees, including the gardeners, know what five-star service means. The room was perfect. The food was incredible. The drinks (and bartender) were above the norm. You simply can’t go wrong with this hotel. Only one thing to keep in mind; If you are on a budget, stay elsewhere. This place was not built for the average traveler. It will cost you well above the initial sticker price. It’s not even close to all-inclusive. I mention this because of other reviews I read complaining about costs. True five star service always costs a lot...and this hotel deserves every penny! Thank you to all of the employees who made our stay so perfect. We will be back in a few months! TRIPADVISOR.COM USER 

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