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RACIST STAFF: THIS NEEDS TO STOP
Aug 30th, 2020
The absolute WORST hotel experience ever. The staff are the most racist people ever. In 2020, I cannot believe that I still have to deal with racism. Several things happened in our one night stay that made me decide I would never return, but here are the things that bothered me. I called a month in advance to reserve the room. I was told by front desk staff that the room includes 2 bedrooms and 2 bathrooms. I arrived and there’s only 1 bathroom. I called front desk and was told in a rude manner that I could check out if I didn’t like it. All other hotels were booked so I had to stay here. The next morning, I asked for a pan to make bacon (there wasn’t one provided in the room like the front desk rep told me there would be). Waited 20 minutes, still no pan. I went up front hoping it would make things easier, but they told me (in a rude manner) to wait for someone to bring it to me. After waiting for so long, I decided to make bacon in the oven. The grease from the bacon caused smoke and the smoke detector went off. Someone came to the door and told us to stay in the room and keep the door closed. I told them that was unsafe because the windows don’t open. I called and the front desk staff was so rude. Told me if the smoke was too much to bare that I could leave the room. When I checked in, I was told I could have a late check out at 1pm. Normal checkout is 11am. At 10:37am, someone came back to the door telling us it’s time to check out. I was so taken aback. The experience here was so horrible. I will never return to this hotel. Oh and by the way, no one ever brought me a pan. TRIPADVISOR.COM USER
Modern hotel with good staff and convenient location
Jul 25th, 2020
This review is for a 2 bedroom suite with a water view. What I liked: 1. The room was clean when we checked in and the property seems pretty new. The carpet doesn't have that greasy feeling. 2. The kitchen is average in size with a full fridge, four burner stove, and dishwasher. 3. The two bedroom suites are located at the end of the hall so there's less noise and also close to the stairs. 4. The lounge chair and ottoman are very comfortable. 5. The beds are comfortable and pillows are fluffy. 6. The view of the pond. 7. Our room faced the west and had a great view of sunsets and moon rise. 8. Staff was friendly and helpful. 9. Conveniently located. You got Costco, Whole Foods, Target, White Castle, Starbucks, Panera, restaurants, etc. within 10 minutes of driving. 10. The neighborhood felt safe to walk around in. What I didn't like: 1. There was just one bathroom. 2. The closets in the bedrooms didn't smell very fresh. This is a nit pick. TRIPADVISOR.COM USER
Graduation Ceremony -- 2/27-3/1/2020
Mar 8th, 2020
I recently rented 3 rooms at this property and had 3 other rooms that family members rented for my husband's DNP graduation ceremony. The rooms were great, very spacious, clean and up to date. This hotel is different than most Towneplace Suites that I have stayed at, as it is connected to a Fairfield. It's actually a great concept, as they share a front desk, which was a little confusing, but it works. We took advantage of the breakfast area and found it to be spacious and not crowded with plenty of food. The food is average hotel food, not the best, but not bad either. There was plenty of options. The only issue we had was parking on one night, but was told by the hotel staff that we could park at the nearby bank parking lot without worry of being towed. Other than that, the staff was friendly and professional. Helpful with questions and was great with getting the rooms near one another. The rooms were spacious and allowed us to congregate in 1 room to enjoy each other's company. Having traveled from Colorado to this property, I would stay here again, when in this area. TRIPADVISOR.COM USER
Went to Woodfield
Mar 3rd, 2020
We love staying at this hotel when we come to Schaumburg. We like to go shopping at the mall and trying all the restaurants in the area. Our suite was great as usual and breakfast was awesome!! We will be back. TRIPADVISOR.COM USER
Mini family vacation.
Jan 10th, 2020
This was a very nice hotel will stay here again. Close to shopping and the midevil times dinner show. Kids had a great time in the pool and had breakfast there in the morning. The room had a whole kitchen that we did not use but could be handy in the future. TRIPADVISOR.COM USER
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