TownePlace Suites San Jose Cupertino

440 Saratoga Ave | San Jose, CA 95129-1332  [SEE MAP]San Jose, CA  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 3

The hotel is nice. But far from beach. Anddd

Jun 12th, 2019

The hotel was nice and clean . I would have giving it 5 stars had it not been for a lady named Efren in guest services. I have never felt so disrespected and treated like garbage by someone who’s job is hospitality. Even check out time is 12 a cleaning walked right in! No knocking. But that’s not my major issue. That lady Efren made me feel worthless and I need to speak to a manager ASAP to discuss the full details becuz this is unheard of! To even yell n raise ur voice to a customer?!? I wasn’t rude or irate. I just had a question and concern. I will be sharing this experience on every platform,social media, even the better business bureau. No one deserves this treatment. I’m so upset and my anxiety is in high gear. Thanks to efren I will have a sleepless night because I’m very upset. There’s plenty more to add. I’d rather speak to a manger or someone who will not let it fall on death ears. I know there’s a lot of reviews that come in but this not only needs to be FULLY addressed but I truly deserve a sincere apologies for this huge negative effect. There’s as many hotels around you’d think this place would value the ones they have. I’d even put up with the cleaning lady walking In unannounced and before checkout. She even apologized. I hate the distance to Santa Cruz from this hotel and we passed quite a few others. So I don’t know what manager is doing or are aware of this but it’s unacceptable. Even if it just happened once. I treally really would appreciate a response. And please not a generic response. I apologize if I come across stern. I’m not. I’m total opposite. I’m just really really upset and offended TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

No Housekeeping?

Jun 1st, 2019

I did have a do-not-disturb sign on my door this morning periodically (not from 10-10:45) and took the sign off when I went out from 12:30 till 5:30 PM. I expected housekeeping to service our room in the afternoon. But, since our room was not cleaned, I'm wondering if this hotel even has housekeeping. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Great stay with family

Apr 13th, 2019

A large group of us stayed at TownPlace to attend a family event in the area. We were pleasantly surprised at how nice the rooms were. They were spacious and clean and we really enjoyed the breakfast which had options. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great service and stay

Apr 1st, 2019

We recently had a biz trip to San Jose and stayed at this hotel for the 1st time. It turned out to be a wonderful stay. The service from the staff was wonderful. The front counter staff were very professional and fast. Especially I like to give a shoutout to Kaitlyn. She was very helpful to plan our stay even before we arrived and greeted us in person when we checked in. The rooms were clean and spacious. The location was quiet and central to where we needed to go. I would highly recommend this hotel and would definitely stay there again on our future visits. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Big clean room

Mar 30th, 2019

Good location... near freeway, near supermarket and restaurants. The Room is nice and clean, bed a bit soft for me but comfortable. We stay in 2 bedrooms suite..large room with closet in each room. Free parking and they have big lots. Staffs are friendly. They have small reception area.. small breakfast and not so many choices for hot item breakfast. But overall, is good. I’ll be back next time TRIPADVISOR.COM USER 

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