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at the TownePlace Suites by Marriott Cincinnati Blue Ash
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Mar 26th, 2020
The room is comfortable. The small kitchen is convenient, and has a dishwasher, full-size refrigerator and small stove with an oven. The walls are thick, so you don't hear much through them. There is an on-site laundry and exercise room. The desk area in the room is much better than I've seen in dozens of hotels. Tyler took over as manager and was confronted with many issues, but has been on top of things. He has been wonderful to attend to any requests, and very helpful in making my stay more pleasant. For those traveling on business, this hotel is within walking distance of several restaurants, and about 2-3 miles in each direction from grocery and other stores. It is only a couple of minutes off Rt. 275, and Rt. 71. TRIPADVISOR.COM USER
Dec 10th, 2019
I checked in with my family. The first room (103) that we were sent too the door wouldn't open so I went back to the front desk thinking he would just reprogram the key but instead he gave us keys to a room in the next building. We go to the next building up the elevator to room 229. When we opened the room we seen that the bathroom had dirty towels on the floor, trash in the waste basket, clean towels piled up on the counter in the kitchen, and the bed wasn't made. I went to the front desk and asked the gentleman, Joseph, working at the front desk for a refund. I went and rented a room with a different group (Wyndham) purposely NOT renting with Choice Hotels. I do have a reservation at this same hotel in 2 weeks, but I am looking for a different option, though I am a Choice Rewards member. TRIPADVISOR.COM USER
NO ROOM FOR US!
Oct 28th, 2019
Made a reservation for 2 nights through Hot Wire and paid in advance. When we arrived, someone stayed over and no room was available for us, despite reservation. Gave us a room at another hotel (no charge) and said they would refund money. Didn't care at all that our reservation was for two nights and that the second night was a busy night locally to make a last minute reservation (close to amusement park). Then didn't even give the refund; had to call credit card and say service was never received. Person at desk was totally unapologetic and I saw a how stack of papers like the one we received to give other people who did not have rooms available for them, too. Would not recommend this place to anyone. TRIPADVISOR.COM USER
Could have been great but was FILTHY!
Oct 21st, 2019
We checked in to stay two nights. We got to our room and it was obvious that no one had really cleaned it. They took out the trash and that was about all. There was dried urine running down the front of the toilet. Large hairballs/dust bunnies on the carpet. A sight impaired person could see this was not cleaned. We asked front desk to have it cleaned, instead they moved us to another room. It was better but still really dirty; like chunks of food on the counter and dried up rice on the kitchen floor. Once again we asked that the room be cleaned. They said they would and we had to head out to meet with friends. When we came back it was better, but there was still food on the floor... I am not talking about one little grain of rice in the corner. It was enough all over the kitchen floor to be obvious. If it was not so late when we got back we would not have even stayed the first night. I will say to their credit that they allowed us to check out after the first night without charging us for the second night, but yuck. TRIPADVISOR.COM USER
Perfect Weekend Getaway - only 1 complaint
Aug 15th, 2019
I stayed here with my boyfriend for a weekend getaway. This was perfect. We were planning to cook so the kitchen and amenities were amazing. Tammy at the front desk was an absolute angel and even got us a blender upon request as our recipe called for it. She was super helpful. My only complaint was breakfast the next day. Breakfast is until 10 am on the weekends and by 9 am there was no hot breakfast, only cereal. Poor staffing for the breakfast as there was only one person doing everything. Other than that, the room was clean, bed and pillows were very comfortable and the kitchen was amazing. Definitely staying here again. TRIPADVISOR.COM USER
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