TownePlace Suites by Marriott Detroit Dearborn

6141 Mercury Dr | Dearborn, MI 48126-2741  [SEE MAP]Dearborn, MI  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 1

Rotten Customer Service

Jul 30th, 2019

I made a reservation for a few days and the very next day we changed our mind and decided to travel in the fall instead of the summertime so we cancelled our reservation in a timely manner. The hotel refused to return our money and charged us for everyday even though the reservation was a full month in advance and we canceled within 24 hrs. I have made several complaints and they refuse to refund my money. I own timeshare with Marriot and have for over 20 years and have never had such petty service from any of the many Marriott I have dealt with in the past. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

The Comforts of a Studio Apt ...

Jul 23rd, 2019

I very recently spent three nights at this property. I was very pleased when I opened the door to the attractive, modern and spacious studio suite. I had a king sized bed with a fully equipped kitchen, full size appliances, a an attractive and comfortable couch, desk ... the whole 9 yards. There was plenty of floor space. I actually could not believe this was the same hotel for which I had read a few negative reviews. Those reviews had to be old or mistaken. There was nothing not to like! However, it is important to know that the suites are located in three different buildings similar to an apartment complex. There is free, self parking in front and, also behind one of the buildings. I was impressed to see that security was present on the parking lot at night. I enjoyed a wonderful stay with a very comfortable bed. It was a convenient location for getting around Detroit and surrounding areas. I highly recommend this hotel and would definitely book it again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Best Customer Service!

May 27th, 2019

We drove to Dearborn to visit the Henry Ford Museum and wanted to stay at a Marriott property. When we arrived at TownePlace we noticed how clean and neat the property appeared. The lobby is small but well stocked with water, coffee, fruit, and convenience items. The staff was extremely pleasant, and double checked to make sure my room was feather free. The room was very clean, but slightly outdated and smaller than I expected. The mattress was fair - not the same as I usually experience at Courtyard properties. But there was an ample desk in the room as well as full kitchen. The breakfast was good with a large variety of hot and cold foods as well as make your own waffles. The pool is outside, so we were a little disappointed as it rained most of the time we were there. Full laundry room for those with longer stays - detergent and dryer sheets available for sale in the lobby. A good place to stay with kids or for a longer residence. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Great Stay

May 7th, 2019

I had a 2 bedroom suite # 218, excellent stay. 1 had 4 teens and I and we felt very safe and secure. The Ladies at the reception where amazing, extremely friendly. The location is great for any thing you need is right there. I would definitely recommend this place again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Huge disappointment. Rooms are old and dated

Apr 1st, 2019

I stayed in this hotel for a 3 day business trip. The staff in the reception room was very friendly but the rooms were old, dated, and very noisy. The bed was very comfortable but the one small TV could only be viewed from the couch and not the bed. The tiny suite contained a full size refrigerator that was so close to the wall the door only opened about 5 inches. This would have been an issue if my stay was longer than 3 days.There was no safe in the room to store electronic devices. The noise level in the room made it difficult to sleep, especially since the party crowd returned to the hotel at 2 am every night and I could hear them through the walls. It is hard to believe this hotel is part of the Marriott chain. I do not recommend staying here. TRIPADVISOR.COM USER 

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