TownePlace Suites by Marriott Greenville Haywood Mall

75 Mall Connector Rd | Greenville, SC 29607-3580  [SEE MAP]Greenville, SC  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 4

Very nice stay

Jul 6th, 2019

Overall a very positive experience. We were greeted warmly and given a very nice room. The pool is outdoors, but very accessible. There is a smoking section outdoors, but it is well away from doors and entry ways. My only complaint is that the tub was slippery, which I did report to the desk. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Just don't do it! Find something else!

Jun 24th, 2019

I wish I had read reviews before staying here, but I always trust Marriott properties, so that was my first mistake. First room was smelly, so we asked to move. Second room literally had hair in the shower, a lot more on the bathroom floor, and the dishes in the kitchen weren't clean (the spoon on top of the pile had green bits, spinach maybe, all over it!). The third room was clean. The problem isn't just the lack of good housekeeping. The front desk staff never apologized for the problems we found, but rather seemed to imply that we were "problem guests" because we didn't just accept the room we were given. I never asked for a refund or expected a discount (nor was offered one), but it would have been nice for the employees to at least be nice about the whole thing! There are plenty of other properties in the Greenville area. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Don't Be Fooled

May 17th, 2019

There are a ton of hotel options in the greater Greenville area. If you are thinking about staying at the TownePlace at 75 Mall Connector Road due to the price, just know that there is a reason this hotel is the cheaper option. I'm a Titanium Elite Marriott member, who stays at Marriott properties a minimum of 100 nights a year and I have done so for the past 8 years, and I can honestly say that this is by far the worst Marriott property I have ever stayed at. First off, it was the only time that I can recall not being greeted nicely as I checked in. Typically the front desk would thank me for being an Elite member, ask if I'd like points or a market item and offer me a complementary water. This didn't happen at this location, as the clerk was rude and obnoxious. Oh well, no biggie. However, once I was given my room key, I opened the door to my room to see dirty dishes on the counter, an un-made bed and the sofa bed was also pulled out and had been used. Once I brought the issue to the attention of the front desk, the clerk acted like it was no big deal and said " I guess room service didn't get to that room". She acted like it was a common occurrence. After I got moved to another room, even though I didn't find any dirty dishes or a used bed, it was filled with hair, had towels that looked like they hadn't been washed and just general filth everywhere. The following day, I brought my issues to the attention of the manager, who seemed unfazed by my experience but did offer me points to compensate, which by the way, I still haven't received as of 7 days later. If you are looking for a ghetto-esque type of hotel, this is undoubtedly your place. However, if you are expecting a nice, clean hotel; one that you'd expect with the name of Marriott, do yourself a favor and chose another location. I will never go back to that dump! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Never Again!

May 12th, 2019

Rooms not ready at time we were told, Front desk not friendly about items missing from room.No clean towels brought to room on second day. We will never use the Marriott again! There are more hospitable chains who value customer service. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Homely Stay

Apr 16th, 2019

The room was very comfortable. I was able to prepare breakfast in the room and cook a late night snack. The breakfast provided was great. The coffee and water being available in the lobby 24 hrs was a plus. Near the mall if you are a shopper. TRIPADVISOR.COM USER