TownePlace Suites by Marriott San Antonio Northwest

5014 Prue Rd | San Antonio, TX 78240-1337  [SEE MAP]San Antonio, TX  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 3

What happened to this hotel?

Nov 10th, 2019

This is the third year I’ve stayed here and I’m really disappointed. I cannot get housekeeping to clean my room and the indifferent front desk is no help. The rooms are clean and quiet. The whole property needs a good painting and refresh inside and out. The grounds are in need of a cleaning. There’s trash and gang tagging that needs to be painted over. Don’t know if I’ll stay here next year. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Comfortable Business Hotel

Oct 23rd, 2019

The rooms were comfortable, and the property looks to have gone through a part-renovation. A few nice perks are healthy breakfast options, access to the gym across the street aside from the on-site gym and 24/7 coffee access. Some feedback for the management is lack of sanitary towels in the on-site gym. Additionally the work out machine tv's not working. Overall comfortable stay. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Nice hotel, but sofa beds are horrible

Sep 29th, 2019

This hotel was nice, staff was great, location was great, but we travel with family and always need family suites. This suite had the worst sofa bed we’ve ever seen!! Plus no hairdryer, which sucked!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Need to pay attention

Aug 20th, 2019

Overall this is a good hotel for business or family stays. The bathrooms (at least mine) is a little worn out, two lights were not working in my room. My biggest comment is regarding cleaning, also ask the staff to pay attention to clean corners in the rooms, bathrooms, elevator etc.; unfortunately I had to kill a roach in my room, and then also one in the breakfast area, on the counter were all the food is. I am from the south, and I know roaches can never be fully eliminated, but to have two on different locations on one day is not what it should be. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Value worth

Jun 5th, 2019

Had to come in for law deposition. I needed early check-in and late check out. Both were easily accommodated. I cannot say enough about the house staff-they were friendly and attuned to each meeting and need. I wish I would’ve had time for the pool it was nice and clean. The hotel location is okay with regards to the highway but it’s a horrible intersection and frustrating to get through the lights and I-10 access. Not hotels fault-but be prepared. TRIPADVISOR.COM USER 

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