Towneplace Suites By Marriott

5310 West Loop 289 | Lubbock, NC 79424-1142  [SEE MAP]Lubbock, NC  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 2

sad, broken down place

Jan 26th, 2020

After staying several times in Marriott properties, this was a terrible stay. Room 1 that was allocated to us had no electricity. Room 2 was a 2 bedroom suite which was nice, but the the airconditioner was not working in one of the bedrooms. Cramped bathroom did not do any favors either. Hotel is undergoing what I think is renovation and hopefully things should look up in future. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Sad

Dec 15th, 2019

First let me say that we always try to say at Marriott hotels. We are Marriott members. This is the second time that we have stayed at towne place suites. This first time was in San Antonio which was a great place clean and customer service was great also. This is why I chose towne place in Lubbock. Bad choice. First I believe we were given the worst room in the hotel after I had made this reservation at least 5 months ago. After spending the night in a room that sounded like we were on the highway because the window wouldn’t shut we asked to change. We were able to do that but we’re told that it wouldn’t be until after noon because they don’t start cleaning until 9. Anyway 2:30 still no room finally insisted and were given a room on the back which was great. We have not had our room cleaned for the five days we have been here. They did come and get our towels because we were told that the hotel had run out but they would be replaced. Never happened. Luckily we had a towel in the bedroom they missed but no floor mat. Looks like they are renovating part of the hotel which is really needed. Toilet doesn’t really flush, dated rooms, old seeming furniture. Breakfast was alright and the attendant did a good job of keeping the area stocked and tidy. Only had non fat milk first four mornings though. Had to ask at the desk for a TV guide and though it listed HBO it didn’t exist. Marriott really should shut this hotel down and fix it and then reopen. Or quit being a Marriott. We usually stay at the Overton here in Lubbock but decided to stick with Marriott Wrong decision. Also doubled the rates for graduation weekend which I think is really wrong. Especially with the condition of the hotel Hotel. Poor Room poor Breakfast average but at least clean Customer service. Willing for the most part Definitely not to Marriott standards TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Terrible Experience

Dec 3rd, 2019

Stayed at the hotel for Thanksgiving while visiting family. The place had a great price and I figured it’s Marriott it’ll be fine. It was not fine. The room size was fairly large yet they didn’t even put a king size bed, just a queen, with plenty of room on each side which I thought was an odd choice. The bed itself wasn’t very comfortable, very bouncy. I could hear the freeway fairly easily in the room that didn’t face the freeway. There was a massive bright light to light the parking lot shining directly into our room so the blackout curtains had to be pulled at all times. The bathroom was fine, small but not terrible. The most obnoxious part was that a smoke detector needed a new battery and was chirping incessantly through the night. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Disappointing

Nov 9th, 2019

Room wasn’t very clean and had a weird odor. No extra bedding for the pullout couch and the couch itself was pretty nasty. The staff were very friendly and helpful but we were negatively surprised at the hotel overall for a Marriott. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Worst Marriott Hotel Experience

Oct 15th, 2019

I love Marriott (even the franchise hotels) but this one was by far the worst hotel experience I've had. After driving nine hours to Lubbock I was greeted by an empty parking lot in front of what should be a busy hotel (first sign of something bad to come). The room had mold and dirt all over the A/C unit that failed to cool, a leaking water pipe behind the toilet, a disgusting shower, and a steam iron that leaked water and dirt all over my white shirt. If you're looking to save money and give this hotel another chance DON'T. You'll regret the experience and have to book another last minute hotel like I did for a higher price. There's plenty of options in Lubbock to choose from with management that maintains their properties up to the industry standards. TRIPADVISOR.COM USER 

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