Towneplace Suites by Marriott Boca Raton

5110 Nw 8th Ave | Boca Raton, FL 33487-8238  [SEE MAP]Boca Raton, FL  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 3

Check your room location

Sep 27th, 2019

Nice, comfortable room but I should have changed room locations as it was the first room past the automatic door. Every time someone came in there was a loud thunk, all hours. An it was inconvenient to have to walk next door to the SpringHill Suites for breakfast. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

No air conditioning

Sep 18th, 2019

The hotel might seem like a good value for the money however within the first 12 hours of our month long stay here, our a/c stopped working. A technician expeditiously came to our room to start resolving the issue once we notified the hotel. After several hours, the technician said he can't resolve the problem and will have it addressed the following day. Meanwhile while the tech was in our suite, smokes started billowing out of the a/c vents. Our room smelled horrible. It got so bad our smoke detectors started going off. The tech said do not open our door when we wanted to air out our suite because it would then set off the other smoke detectors within the building. His solution was to bring us a fan from the janitorial room to try and move the smoke around. It took a very long time to work. The following day the technician showed up in the morning and exclaimed he had fixed the issue. He said it would take a few hours to cool down and not to worry. Well 9 hours later, our room is still 80 degrees and the air is not working. The first night the a/c stopped working they relocated us to a new room for the night. The second night they said we were out of luck and they will try to get the a/c working the next day. The hotel refuses to call an a/c company and keeps using in house technicians. The second technician said if Luis (the first tech) couldn't solve the problem, then there is nothing I can do and it will have to wait till the following day to be addressed. I booked the Embassy Suites right next door to house my family for the night since the room smells musty from no a/c for at least 36 hours. The very nice gentleman working the front desk informed us that we are not the only room experiencing this issue, however the in house service team will not acknowledge any one else is experiencing any a/c problems. The man working the front desk said he was told many of the 2 bedroom suites were having a/c problems and were off limits to book including our specific 4th floor room. Not happy since we signed a long term lease at this hotel. We are being patient however the newer employees are quick to show their frustration of the multiple complaints while the seasoned employees of the hotel are playing dumb. Plus the hotel parking lot is under construction leaving only a handful of spaces near the hotel and the rest of the parking is further away. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

This place needs a facelift

May 15th, 2019

We stayed here on a recent trip to Boca Raton with our 2 year old grandson. I knew it would not be fancy, but as a Marriott property, I expected a well maintained place. Unfortunately, that was not the case. This is a tired property in bad need of some TLC. The room was reasonably well laid out (we had a 2 bedroom suite) and met our needs well. The tub had chips and cracks and the room smelled old and tired. I will say the people were very nice, the pool was ok and the included breakfast was plentiful and good. We considered moving to a different property but couldn’t find a good alternative. If you pick this place, don’t expect much.... TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Will I return: no - slamming doors

Mar 4th, 2019

I travel A LOT for work. This was the only approved hotel offered by my company. I am not particularly fond of the Marriott brand in general, but that’s just me. This hotel had very nice staff and decent coffee up front. However, on one night, the power in the entire hotel went out. Tried to call the front desk... and the phones were out. Not too good from an emergency preparedness point if you can’t call 911 when the power goes out. The room was decent, but dated. The bed was comfortable (not too hard or soft). The one thing that really turned me off about the hotel were the doors slammed shut when going into the rooms. Every time someone entered their room, you would hear it slam. That kept waking me up during the night, so I wasn’t happy. For that reason, I won’t be staying again unless required by my company. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Wonderful Hotel

Jan 10th, 2019

Rooms are kept impeccably clean and wonderful staff at this hotel. From a friendly welcome and friendly smiles from the cleaning staff, we felt like we were staying with family. Everyday, our room was spotless so you could tell a clean room was priority number one. Would highly recommend and will surely stay there again. TRIPADVISOR.COM USER 

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