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at the Trevi B&B Roma
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Fantastic staff friendly
Jul 21st, 2020
Absolutely fantastic staff arived early and they were fantastic told us to go through to the breakfast aria and have coffee and food for no extra charge while they got the room ready made us feel very welcome. TRIPADVISOR.COM USER
Amazing Customer Service!
Jun 21st, 2020
What amazing customer service during a very difficult time for the hospitality industry! I would firstly point out that I have not stayed at this hotel YET! Due the current Covid-19 situation we have had to amend our stay at the Trevi Beau Boutique Hotel. Each email that I sent to rearrange our booking was dealt with promptly - unlike many companies I have dealt with during this crisis! A process that could have been very stressful was made easy due to the efficiency of the admin/reception staff/team. A special 'thank you' to Valentina ! We are very much looking forward to visiting Rome and our stay at the Trevi Beau Boutique Hotel. I will post another review when we have completed our trip. TRIPADVISOR.COM USER
Mar 9th, 2020
If trust is important to you look elsewhere. With the coronavirus situation me and my wife were banned from traveling to Europe. We've contacted the hotel more than a week in advance to cancel our stay and we were denied a refund. They are comfortable taking our money in this exceptional situation knowing full well they won't have to provide us any service at all. Because they can. Think twice before doing business with them. TRIPADVISOR.COM USER
Fantastic gem close to everything
Feb 29th, 2020
On arrival the girl on the front desk was soooo pleasant and helpful (I think she says she was Russian and study’s in Rome) The hotel is literally a stone throw from the trevi fountain - nice restaurants all around and most places to see are either walking distance or you could do what we did is buy a 48 hours city sightseeing ticket we then used to get to the main sites The hotel was spotless; Re English channels on tv there’s a setting in menu that will allow some stations to change to English; all employees we dealt with were very nice and a special mention to the gentleman who made my mocha every morning - lovely man Overall I couldn’t recommend the hotel for location, stay and interaction enough....it was fab and thank you sooooo much from both myself and Amy 👍🏽 we’ll recommend to others; after all that’s how we heard about it! TRIPADVISOR.COM USER
Small boutique hotel in excellent location
Feb 11th, 2020
I stayed here with a friend for a few nights and we had a lovely time. We walked to all the main sites of Rome from the hotel: the pantheon, Vatican City, the Colosseum and of course the Trevi fountain which is less than a minutes walk from the hotel! However, if you are a little less active or restricted in terms of mobility you may need to consider alternatives for the sites that are a little further afield. The staff were all friendly and helpful. The room was clean albeit a little small. It's perfect if you want to get out and explore the city, there aren't many chill out areas so if you are planning on spending more time in the room/hotel I would suggest considering elsewhere. The breakfast was lovely and always fully stocked with lots of options. I would no hesitate to stay here again. TRIPADVISOR.COM USER
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