Trump International Hotel Las Vegas

2000 Fashion Show Drive | Las Vegas, NV 89109-1936  [SEE MAP]Las Vegas, NV  [SEE ADDRESS]
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Courtesy of Trump International Hotel Las Vegas

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Guest Reviews

TripAdvisor Traveler Rating 3

Construction Noise Deafening During Lunch @ DJT

Apr 25th, 2019

Overall the Trump stay met expectations EXCEPT the very loud Construction in the DJT Dining Room created 'Jackhammer' Noise that was deafening during our 50 Year Air Force Reconnaissance Reunion that was reserved in advance. Dining Room should have been closed or Construction scheduled before or after meal times. We should have been alerted in advance since we had made reservations for this occasion. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Bad Billing, Worse Customer Service

Apr 25th, 2019

I made reservations at Trump International Hotel to stay eight nights. I specifically chose Trump because they said by booking direct I could have the flexibility of changing my departure date without penalty. The agent confirmed that promise in notes added to my reservation. Soon after I arrived I decided to check out after three nights. I called this change into the front desk with no problem. Later I decided to check out after the first night, on a Sunday, again no problem when I called the front desk. It was before 11 am and I was told to just leave the plastic keys in the room--no need to go to the front desk. Four days later, instead of being charged around $250 for room, taxes and resort fees, I was charged over $700. I called and was told I was being billed for two nights, since according to their records I didn't check out until Monday. I asked, even if that were true, how was I billed $700? The agent said I'd been double billed and that would be taken care of. Then I asked about being billed for two nights, not just the one I stayed. The agent said they couldn't take my word for it, that Security had to verify I hadn't used the room key later on Sunday. The agent also said I'd ordered food at the pool Sunday afternoon--while I was flying back home! I asked, given the fact they've clearly made some mistakes, why can't the hotel take my word, credit me back to a one night charge, and then investigate. "That's not how we do things," was the reply. Really? I've had better treatment at a Motel 6! Then I asked to stay on hold while the agent checked with security. After 20 minutes the agent came back and said I was cleared by Security and would only pay for the one night with a credit for the balance. No apology. I asked to speak to a manager. After several attempts throughout the day, I got through to the manager. She said she didn't see any problem. Indeed, she admonished, I had brought all this confusion on myself by changing my departure date three times. I corrected her and said it was two times, and making these changes had been preapproved. She checked the records and said I was right. I said, if I hadn't pursued this I would have been billed $700 instead of $250, and that I was insulted that in view of so many obvious mistakes the hotel still didn't take my word about one lousy night. "That's how we operate sir." Well I guess so. My advice: (1) avoid Trump International Hotel and (2) if you must stay there, get hard copies of everything, especially when you check out. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Extremely nice place!

Apr 25th, 2019

The hotel, staff and accommodations were excellent!! Our room was nicely furnished, the bed was perfect. Very quiet and clean. We used room service and it was very prompt. I doubt I could find a nicer room for the price! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Wonderful Experience

Apr 25th, 2019

This facility was absolutely stunning. The staff was very friendly and helpful and the Valet parking was a great added feature! The room was beautiful and had plenty of room. I would highly recommend it. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great stay at Trump International in Vegas

Apr 25th, 2019

We arrived early and feared we would have to 'kill' time. We were checked in and in our beautiful room BEFORE noon. It was awesome. Went to the restaurant for lunch. Good prices and GREAT food. Had room service for breakfast, one of the things I really looked forward to. It did not disappoint. Quick service, great food, large portions. The bed is wonderful, the bathroom is HUGE. Overall, I would come back to this hotel if I ever go back to Las Vegas. TRIPADVISOR.COM USER