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at the Trump International Hotel & Tower New York
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A Wonderful place to Stay for a short break
Mar 26th, 2020
This place was exceptional, from the moment we arrived at the hotel the staff made you feel special. The hotel was clean and the room was superb with lots of little touches which you don’t normally see in other hotels. We went for the room with the kitchen which gave a homely experience to our trip. The staff were not just friendly but helpful and professional. A real pleasure to stay at this place and would not hesitate to return if ever we visit New York again. TRIPADVISOR.COM USER
Service was terrible
Mar 20th, 2020
The property was very nice but the view of central park was off the charts. The floor to ceiling windows were incredible and since most of the other properties on the park are older those windows are VERY small it made a huge impact when you walk into the room. The service was literally TERRIBLE. I had an issue with my card & it turned into a disaster. On top of that the room service was insanely expensive (even for nyc) and it was awful. I ended up moving to the Pierre and all was right with the world again. TRIPADVISOR.COM USER
staff need training...lots of it
Mar 4th, 2020
the entire staff is a bit rude, always in a bad mood, and it seems that are always upset at any question you might have. The room are also not clean very well. I saw a huge deterioration in service over the last few years TRIPADVISOR.COM USER
Wow. Wasn’t expecting that level of service...
Mar 2nd, 2020
I’m a Marriott guy. Have been for 15 years of travel for work and pleasure. The wife booked a surprise weekend for my birthday and didn’t want me to know, so she booked Trump International. I’m not real familiar with the Trump brand as a hotel, nor had I ever stayed in one. Wow! I was blown away. They are on a different level than any JW Marriott I’ve stared at, and most Ritz-Carltons. Super modern wonderfully decorated room with all electric window shades and a ton of little amenities. My Wife mentioned to them we were staying for my 50th birthday when booking. We had a complementary bottle of “Trump” Champaign and chocolates (With a personal note) waiting for us in the room upon arrival. The towels were super soft and huge. The pillows were of the caliber that I only sleep on at home. Turn down service with a different “Trump” chocolate every night, slippers by the bed. A Fridge with ICE MAKER in the room. The staff was so friendly and welcomed us home each night by name. This was my first experience staying at a Trump property, but it WILL NOT be the last... TRIPADVISOR.COM USER
Feb 29th, 2020
We loved our recent stay. The staff was awesome and the location was amazing. The full kitchen was convenient as well as the Whole Foods near by. The hotel really cratered to the children. We look forward to returning again and again. TRIPADVISOR.COM USER
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