Twin Arrows Navajo Casino Resort

22181 Resort Blvd | Flagstaff, AZ 86004-9715  [SEE MAP]Flagstaff, AZ  [SEE ADDRESS]
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Courtesy of Twin Arrows Navajo Casino Resort

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Guest Reviews

TripAdvisor Traveler Rating 5

Refreshing Environment

Dec 4th, 2019

Exceptional service, holistic environment in hotel and Zenith Restaurant We stayed two nights and truly enjoyed this stylish hotel and we had loads of fun in the casino. The staff are outstanding from the moment of arrival. Very reasonable prices. Fabulous indoor pool. East access off I-40; just East of Flagstaff. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Twin Arrows Casino/Resort

Nov 27th, 2019

Very friendly staff, but if you reserved your room at this establishment online they will do NOTHING to accommodate any changes (so call the resort directly to make reservations). All the restaurants were top notch, staff and food. I would stay there again... TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Very poor customer service.

Nov 20th, 2019

I was extremely dissapointed with the front desk service. My room had to be changed because it was not what I asked for. The front desk clerk Crystal was extremely unfriendly and rude. She was being this way because I asked for a refund on a movie we had not ordered the previous evening. If someone is displaying concern about a 20 dollar charge can get you upset to the point you treat the guest with total disrespect you are in the wrong line of work. This girl is the face of this hotel and is giving her employer a bad name by disrespecting there guests. It only takes one person like this to completely ruin a customers trip. Hopefully this review will rrresult in this employee being retrained on how to show respect to there guests and no one else will have to have the experience I did ever again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Nice rooms

Nov 7th, 2019

The rooms are a nice size with a large bathroom. We had two full beds. They do not offer 2 queen beds just full and king. I love the large bench at the end of each bed, it is great to put your luggage on. Just be careful not to run into it in the middle of the night when you get up and go to the bathroom. Each room has a coffee pot maker with coffee and teas choices, bottle water and mini fridge, hair dryer, iron and ironing board, and a safe for your valuables. Also comes with shampoo conditioner lotion and soap. The beds were very comfortable and the sheets were soft. They have huge towels in the bathroom that were very nice. The hot water is very hot so just be careful. Check in and check out was very easy. They do put a $100 security deposit on your credit card that is returned within a few days as long as you don’t mess up the room. The little café that sells desserts that’s open I believe 24 hours has some great desserts. But the egg and cheese and bacon or sausage croissants are not worth the money. They are pre-cooked and then microwaved. The turkey sandwich on a croissant was very good. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Wonderful experience!

Nov 6th, 2019

Love the beds at this hotel. Upgrade to the executive sweet if you and your partner like separate rooms to watch tv. Zenith steakhouse is amazing for dinner. Definately recommended! The jacuzzi is like no other hotel jacuzzi I have ever had the pleasure of soaking in. We will be back here again and again for sure! Thank you to all the wonderful front desk associates. TRIPADVISOR.COM USER 

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