Twinpalms Phuket

106/46 Moo 3, Surin Beach Road | Choeng Thale, Phuket 83110  [SEE MAP]Choeng Thale, Phuket  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 5

Good hotel in Phuket

Jan 24th, 2020

Our first visit to this hotel , in general it’s a fine five star hotel . Though I have a mixed feelings with the advantages and disadvantages, the hotel it self has no ambiance for a Phuket hotel . The rooms are good ,clean and spacious. You will notice that the hotel ground are deserted most of the day . As it’s not situated on the beach. BUT the good advantage that it has a very nice beach club ten minutes away by the frequent hotel shuttles to and from every half an hour . Where you can spend most of the day , a first class beach club with a gourmet restaurant, one of the best , we really enjoyed spending most of the time there. The service , the food and the ambiance all there for lunch and dinner. The hotel owns other establishments around , the excellent beach restaurant with the excellent Thai cosine. Another is the newly opened shimmer restaurant. Ten minutes away . The staff are all very friendly and pleasant. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Need of refreshing

Jan 6th, 2020

stay for a week over new year and it was fine in spite of being overrated. Rooms would need some refreshing .New year evening for which one pay a substantial price stopped at 10h30 pm and you have to move to their Cash beach resort where no seats available and pay your drinks on the top for the rest of the evening. Putting industrial orange juice in the blenders at breakfast to make clients believe it is fresh is an insult. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

No more Twinpalms for us!!

Jan 6th, 2020

No more twinpalms for us. Have often annoyed us. like, everyone lays towels on loungers, if you want to go to the pool after breakfast there are no more beds available. Rooms were not very clean. At 5 pm rooms were not cleaned yet. Had to call Housekeeping every day. Hotel outdated, dirty seats, broken doors .. With New Year's Eve music was stopped at 10:30 pm and all tables were broken down. You had to go to Catch Club to celebrate New Year with a minibus .. The hotel was already in its original state at 11.30 pm! You couldn't even drink anything! In the hotel there is no bar where you can have a nice drink .. But a few friendly staff .. certainly behind the counter very unfriendly! Certainly no more Twinpalms for us .. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Perfect hospitalty in perfect hotel

Dec 24th, 2019

We have felt as if we were in our honeymoon after 23 years of marriage. Beautiful hotel with perfect landscape, rooms, hospitalty, food,service. What else one needs during the holiday.Hotel is very close to the public beach and services to two beatiful beach clubs. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Relaxing Stay

Dec 7th, 2019

The hotel entrance as you walked in was lovely, the reception staff were lovely and very friendly, all the staff in the breakfast room and the spa were fantastic. The room was very nice, but a little bit jaded in places, only really cleaned where you could see, but it was a lovely room, huge bed and choice of pillows was a nice touch, we had a leak in the ceiling which was dealt with quick, but they did not clean up after, we had to do it. The spa is top notch, real quality by excellent staff. The breakfast was not what I would call fantastic but it was nice, I didn't think there was a lot of choice or quality for a 5 star hotel. The seating area in reception, the covers were in need of a good clean, covered in stains, the swimming pool area is great, but the sun bed mattresses are in desperate need of a good clean, not that nice to lay on, the staff are the shining beacon of this hotel, the beach butler was great and could not do enough for you, superb, would have given it very good, because it it is tired in places, and little things need looking at maintenance wise, but because of the fantastic staff is why I am giving it excellent. TRIPADVISOR.COM USER 

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