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at the University Manor Inn
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Bad smalls, a dumpster under the window, loud arguments, police arresting guests, all in 1 night
Aug 11th, 2019
Somehow I got fooled into thinking that across from campus this would be a place that would often accommodate student parents, visiting faculty and may even be associated with the university it bears in the name. Far from it! I should have read the reviews? The rooms stinks, air through the window or AC machine brings just more dumpster smells (it was only inches under the air intake), towels were dirty, w old wadded towel draped around the toilet base, awful! Plus rowdy guests returning late from bars hanging out outside and the final straw: A loud argument that brought police to the scene at 3:30am arresting three guests for the altercation. This place should be closed down for all its violations. I demanded and received some refund from the exorbitant price they ask for on weekends. TRIPADVISOR.COM USER
May 23rd, 2018
Just should have kept driving------ The room smelled like urine, there was brown streaks and burn holes in the blankets and slept with clothes and shoes on.. Something red (not blood) smeared on the bathroom door.The fridge was not working and full, of mold, Would not even use the shower.The towel rack fell off the wall. For the price, JUST KEEP DRIVING TRIPADVISOR.COM USER
Jun 22nd, 2017
I made my reservations weeks in advance with confirmation. Arrived the night of my stay and the bald Indian guy behind the desk says he does not have my reservation. I show him my confirmation which was "pay when you stay" booking. He claims he ran my credit card and it failed so he cancelled my booking. Wrong! There is nothing on my credit card; I pay cash for everything on vacation - always. I had also used this card half a dozen times without issue during to course of the week to hold other hotel stays. The credit card was supposed to be used ONLY to hold the reservation until I arrived. I am certain that he did not run the card or it would have been accepted but it is very unsettling to hear him say he tried to make an unauthorized charge to my credit card. He also told me that he did not have a room available unless my family of 4 wanted to stay in a single bed room. The parking lot was practically empty. Something is crooked about the way this guy is conducting business. I would not trust him with my personal information. TRIPADVISOR.COM USER
May 17th, 2017
My wife and I are visiting from the UK. I would not normally bother going to this extent to review somewhere but this place needs it. Firstly, the man at reception was not particularly friendly or helpful, this doesn't really bother me but some people it would. Whilst I was in reception I noticed a sign that stated to the effect of, "Due to the breakfast room being small and getting busy, patrons are asked to spend no longer than ten minutes in here." At the time I thought how ridiculous, ten minutes to eat breakfast! It's only a basic breakfast granted but to rush guests that have spent their good money out of the room is appalling. Hindsight is a wonderful thing...I soon realised that there can't be many people who would spend ten minutes in there, not even the staff. Upon opening the door the smell is revolting. It lingers too and it's not a smell you get used to. Then you go in the bathroom and it smells as if something has died in there. I found a number of hairs on the towels, they had also clearly been there a while as they were dusty as well. The room had a large bed, large TV and a fridge but do not be fooled. It is very dark and dingy in there, not a pleasant feeling. We were due to stay for two nights but couldn't bare another night. My wife was awoken in the night by a car parked outside playing loud music and people arguing also. We didn't dare brave the breakfast room the next morning either so I can't fairly review that. Although I can honestly comment that there wasn't anyone in there when I gladly returned our key card the next morning. I should also mention that this is a very expensive motel for what it is. Now you may be thinking that this is just one review from one person who spent one night in one room, however, when spending the next couple of days in the area speaking to local people and discussing our stay there it was clear as soon I said University Manor Inn that people knew about it and how horrible it is. My wife and I are realistic and easy going people who are happy to get what we pay for and not expect too much of a motel. I plead with all like minded folks out there to not go here. We only stayed as we had driven over three hundred miles to see the falls and arrived at the Inn too late to book another hotel straight away. We also did not complain to the man at the desk as we knew we were going to leave the next night. If you do decide to stay here, bring Gin. TRIPADVISOR.COM USER
Deserved What We Paid
Apr 30th, 2017
Very clean, tidy, well furnished and more space comparing the same class hotels. Free parking, free wifi, complimentary breakfast. Location is 20 miles away from Niagara Falls. Staff is ok. No swimming pool. TRIPADVISOR.COM USER
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